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CheapAir has a rating of 4.07 stars from 363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapAir most frequently mention customer service, great experience, and travel plans. CheapAir ranks 19th among Plane Tickets sites.
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I had a great experience buying tickets for my upcoming vacation to the Philippines. I accidentally spelled my travel companion's last name wrong and just clicked on the phone link; Customer service rep Danish quickly sprung into action and immediately corrected the error. Danish also assisted me getting the airline (PAL) to assign us an aisle and middle seat that was our preference. Danish rocks; give him a raise! Great experience and I will recommend your site to all my friends.
After buying tickets and getting confirmation number, when I got to the airport to board my flight Cheap Air had canceled it and I never knew. My wife and I lost our flights & trip.
My support person was very helpful, informative and willing to listen to All of my concerns. Refreshing!
I booked and paid a trip macau-lisbon-macau. I want canceled the trip return to macau. I want to cancel it and received the pay back.
My computer froze up while booking flights on silver airlines. Your agent handled my call and took care of everything. Thank yoi
Service rep Danish was pleasant and engaging. Very product knowledgeable and professional. An asset to his team. He should be made to share his delivery.
I used cheapair first time and my experience was good. I have an issue regarding price increased but later it solved by a representative.
Prices were slightly lower than other sites and registration process was very easy. I will consider CheapAir as one of my first "go to" sites for travel plans.
When I logged onto my account on the website my flight never came up after I booked it, but I had the confirmation email so I was fine and my flights all worked out super well. I had no problems my flight was cheaper then most just make sure you check the bagging situation before you book if you're trying to save every penny I spent a decent amount on that added to my flight. I was double charged at first but it gets taken away after a day or so it's just how it works I assume.
Had an unexpected problem with 1st credit card I tried to use to book my flight. Cheapair were quick to respond to advise me of the problem. I contacted their customer service number provided to me, and talking with Shawn we were able to quickly resolve issue. Received my flight booking confirmation immediately thereafter
They have great prices and are very competitive with other similar sites. I also like the way they compare and contrast prices so I know I'm getting the best deal.
Horrible booking issues and communication until I had to email them and inquire about no confirmation email after I booked. They later said prices increased and neglected to tell me until I had to ask. Email support was washy no real help until I called in the morning. I spoke with Danish who helped sort out everything seamlessly and kindly. He was a lifesaver and was able to get the original price and booking for me. Overall I'm hesitant to use Cheapair again but the live support changes my mind. Very accommodating and helpful over the phone once you get ahold of a live person!
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