CheapAir Reviews - 363 Reviews of Cheapair.com

How would you rate CheapAir?

Top Positive Review

“Great airline ticket buying experience!”

William K.

1/18/20

I had a great experience buying tickets for my upcoming vacation to the Philippines. I accidentally spelled my travel companion's last name wrong and just clicked on the phone link; Customer service rep Danish quickly sprung into action and immediately corrected the error. Danish also assisted me getting the airline (PAL) to assign us an aisle and middle seat that was our preference. Danish rocks; give him a raise! Great experience and I will recommend your site to all my friends.

Top Critical Review

“After buying tickets & getting confirmation number”

Cardi C.

5/12/23

After buying tickets and getting confirmation number, when I got to the airport to board my flight Cheap Air had canceled it and I never knew. My wife and I lost our flights & trip.

Reviews (363)

Nikhil V.

1 review

2 helpful votes

“Bad customer service. Glitchy website. Takes ages for them to confirm a booked ticket.”

December 20th, 2015

Had a bad experience with this website twice now. I fly a lot and am speaking in perspective to the other flight sites I've used.
Don't like it at all.

Helpful (2)

Thank you

Kimberly S.

1 review

1 helpful vote

“Blah”

March 28th, 2020

Verified purchase

Wasn't too helpful never gave me confirmation code nor sent the link for me to check in.

Thank you

Helpful (1)

Thank you

Q&A (29)

Question:

I was sold an economy ticket when i purchased business class ticket . is this not fraud then what it fraud ? I was sold an economy ticket when i purchased business class ticket . is this not fraud then what it fraud ?

Answer:

They are full of fraud. You are lucky that you still got ticket but they give me a big time scam. They are scammers nothing else

By Nancy O. over a year old

See more answers (2)

Question:

Hi joe, my name is jeremy, and i am a manager with cheapair.com. could you please provide us your booking number? Hi joe, my name is jeremy, and i am a manager with cheapair.com. could you please provide us your booking number?

Answer:

Since you are working there please take my Ticket number and help me 65942697

By Nancy O. over a year old

See more answers (2)

Question:

Hi is cheap air web safe Hi is cheap air web safe

Answer:

Hi Nasser, CheapAir.com is a legitimate website that offers travel booking services for flights, hotels, and car rentals. CheapAir has been operating since 1989 and has a good reputation in the industry. CheapAir.com has also won several awards for its services, including the Best Flight Booking Site from Frommer's, a reputable travel guide publisher.

By Lucy M. on 5/7/23

Question:

Are we required covid shot? Are we required covid shot?

Answer:

Hi Freda, most locations have loosened COVID requirements but it can vary. If you booked with us you can email help@CheapAir.com with your booking number and we can send you the requirements for your destination. Thank you

By Lucy M. over a year old

Question:

Where is my refund for booking number 453801. your company are all a bunch of liars. look up my booking number and call me. you know my phone #

Answer:

Hi David, that does not look like our booking number. I believe you booked with another company such as CheapO air, (no "O" in our name) or Cheap Flights. Our booking numbers are 10 digits long and start with 2. If you still believe you booked with us can you please email us at help@CheapAir.com with the full name of the passenger and email address used for the reservation. Thank you

By Lucy M. over a year old

Question:

Can i use two payment methods. Can i use two payment methods.

Answer:

Hi La Wanda, we can usually accommodate two payments. The best way to do is by contacting help@CheapAir.com and one of our travel advisors will help you. Thank you

By Lucy M. over a year old

Question:

Why cant united airlines find my booking? i feel i have been scammed Why cant united airlines find my booking? i feel i have been scammed

Answer:

Hi Jessica, The airline should be able to locate you with your name or 6 digit airline confirmation # that we display on our emails. I don't have any information other than your first name but if you booked with us, and you email us at help@cheapair.com or call 800-243-2724 one of our travel advisors should be able to help you out. Thanks, Lucy

By Lucy M. over a year old

Question:

Hi, we paid a additional 39 dollars to get seats 20 cand d going to houston tx and 10, and d coming back but it is not reflected on my itinerary. Hi, we paid a additional 39 dollars to get seats 20 cand d going to houston tx and 10, and d coming back but it is not reflected on my itinerary.

Answer:

Hi Ann, Did you purchase the seats with us? Can you email us at help@cheapair.com with a booking number or name of the customer, you can attn SiteJabber reviews. Generally seat assignments should show on the itinerary we provide, but additional seat charges may not depending where in the booking process they were bought, but if purchased with us we can provide invoices. Thank you, Lucy

By Lucy M. over a year old

Question:

I was charged twice on my booking 57377539 resulting in multiple overdraft fees and a negative balance in my checking account feeling angry I was charged twice on my booking 57377539 resulting in multiple overdraft fees and a negative balance in my checking account feeling angry

Answer:

Hi Anthony, I'm sorry to read that. Looking at your booking number pretty sure you did NOT book with us. I think you might have booked with a different company, possibly CheapOAir, (we don't have an O in our name). If you still think with us, give us a call so that we can research the matter at 800-243-2724. Thanks, CheapAir Team

By Lucy M. over a year old

Question:

How you do price drop pay back? is it automatic credit directly to my credit card or do i have to request money myself when price drop? How you do price drop pay back? is it automatic credit directly to my credit card or do i have to request money myself when price drop?

Answer:

Hi Mimi, You can go to MyTrips if you have a booking and we have a "Price Drop" button to see if your fare has gone down. If you track your exact itinerary on our website, you can get a notification when the fare drops. Hope that information helps. Thanks, CheapAir Tearm

By Lucy M. over a year old

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Overview

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Positive highlights

Critical highlights

“Great airline ticket buying experience!”

“After buying tickets & getting confirmation number”

Reviews (363)

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Q&A (29)

I was sold an economy ticket when i purchased business class ticket . is this not fraud then what it fraud ? I was sold an economy ticket when i purchased business class ticket . is this not fraud then what it fraud ?

Hi joe, my name is jeremy, and i am a manager with cheapair.com. could you please provide us your booking number? Hi joe, my name is jeremy, and i am a manager with cheapair.com. could you please provide us your booking number?

Hi is cheap air web safe Hi is cheap air web safe

Are we required covid shot? Are we required covid shot?

Where is my refund for booking number 453801. your company are all a bunch of liars. look up my booking number and call me. you know my phone #

Can i use two payment methods. Can i use two payment methods.

Why cant united airlines find my booking? i feel i have been scammed Why cant united airlines find my booking? i feel i have been scammed

Hi, we paid a additional 39 dollars to get seats 20 cand d going to houston tx and 10, and d coming back but it is not reflected on my itinerary. Hi, we paid a additional 39 dollars to get seats 20 cand d going to houston tx and 10, and d coming back but it is not reflected on my itinerary.

I was charged twice on my booking 57377539 resulting in multiple overdraft fees and a negative balance in my checking account feeling angry I was charged twice on my booking 57377539 resulting in multiple overdraft fees and a negative balance in my checking account feeling angry

How you do price drop pay back? is it automatic credit directly to my credit card or do i have to request money myself when price drop? How you do price drop pay back? is it automatic credit directly to my credit card or do i have to request money myself when price drop?

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