CheapAir

I purchased 2 tickets from this site Cheapair.com will never use again. My ticket time for returning home was at 10:28am, well they changed it to 10:28PM. And when I asked for an earlier flight, they tried to charge me $500.00 extra per person. Please don't EVER use this site!

After buying tickets and getting confirmation number, when I got to the airport to board my flight Cheap Air had canceled it and I never knew. My wife and I lost our flights & trip.

I bought insurance and tried to cancel within 24 hours because there were a better time and price right afterward booking. They refused to cancel and told me I had to pay more for the fee.

Please consider something else - like taking a horse and wagon.

Read the fine print. Booked a direct flight from a canadian origin to canadian destination. Price quoted from cheap air was from westjet and the cheap air price was about $20 less RT than the westjet site. Not much but worthwhile. Booked and when received visa bill the price was in us dollars, which made it hundreds more than westjet fare direct from westjet site. Checked my bill and no where next to any numbers was us dollars. Only an asterisk to the bottom fine print indicating us dollars. Partly my fault but misleading none the less, especially on canada only flights.

The site marks it has a 4 hour cancellation policy - however, this does not apply for most airlines, so the cancellation policy is complete nonsense. If you try to get customer support they charge you huge fees to change and try to persuade you into buying tickets now.
Very unethical site.

I recently bought a ticket. When I checked my credit statement, it said I was charged twice. How is it possible that I was double charged if I bought a ticket for ONE person AND it was the same EXACT flight. I called customer service and they told me they couldn't do anything about it and told me to directly call the airline. Unbelievable. Not only did they charge me twice, they didn't offer any help when I called them. Stay away from this site at all means.

I was traveling to Florida and I received an email that my flight had been canceled by me so immediately called and tried to explain to them I hadn't canceled my ticket the first supervisor I spoke with hung up on me and the second one told me there was nothing they could do so I was out the 200.00 and had to purchase another ticket because they couldn't get me another flight or credit. I will be sure to tell everyone I know about this experience.

It will never ever deal with this company in my life I try to correct a name on the ticket within the free window time the keep ask me to pay fee every time I spoke with representatives he give me different fee they just try to get money in any way

Website indicates a fee of $100 to $150 to change a ticket. Because of the hurricane, I had to change my flight to Fort Lauderdale. They charged me $250.00 PLUS the additional fare to change my ticket. Plus I was charged another separate fee of $25.00, for what I don't know. What a rip off! Don't use them, I never will again!

I purchased my ticket, received email confirmation of the purchase and at midnight before my flight received an email confirming the flight. On the date of the flight, I arrived at the airport and was informed by the airline that I had no ticket. I called customer service who informed me that I had called (on an unknown date & time) and cancelled my reservation. They informed me that they had given me a 100% refund. I never called and asked for my ticket to be cancelled. I checked with my bank, they never provided me a refund. To fly on my scheduled flight, one way, would have cost me $533.00. No recourse for this corporation.

How can you change someone's ticket and traveling plan without confirming the change with your customer? That's just WRONG. First they changed my uncles' flight and didn't send them confirmation/update/notification email. And they change their international flight. They got a meeting to go to, customer's schedule is not something that cheap air can decide. And to get the schedule back to what it was, they want to charge my uncles $200 per person. You kidding?! You changed the the flight (no body asked you to), ruined the schedule, to ask you to change to back is good enough for you, and you ask for money for your own mistake? That's not reasonable at all.

CheapAir.com changed the date of the outbound flight on my roundtrip flight, forcing me to cancel the trip and now they will not refund the purchase price of the return ticket.
I purchased a roundtrip flight on CheapAir.com. 2 days later CheapAir.com changed the outbound flight to a different day, forcing me to cancel the trip. Now, they won't refund the ticket price of the return flight. They say because the outbound flight is a different airline than the return flight, they can't refund the ticket for the outbound flight.
I was never warned that if one airline canceled a flight, I would not be able to cancel the return flight. CheapAir is saying I purchased 2 one-way tickets. This is very deceiving, as I purchased a "roundtrip" flight – NOT 2 "one-way" trips.
I'm surprised CheapAir operates with such disregard for their customers and is allowed to break numerous laws with the deceitful practices.

I purchased a couple of tickets for my elderly parents. I cannot believe how unhelpful and disrespectful some of the agents are at CheapAir. Nobody is responsible and nobody cares about any issues after you purchased your ticket. I am so disappointed and will never purchase a ticket from CheapAir and I recommend all of you to avoid reaching out to this company. If you are so lucky and if you would need to speak to an agent on the phone sometimes you have to wait over an hour to get connected. There is very poor communication between CheaAir and airlines. My job is meeting customers everyday and I will definitely talk about my bad experience through out my life. I recommend all of you to avoid reaching out to this company for the sake of your time and money you spend. Cheers

Not cheap at all, they charge $150 for a cancellation made less than 7 hours, i cancelled because they want to charge for baggage $45 plus $40 carry on, plus water in the fly on Spirit. I decide to pay the $150 cancellation fee to avoid flying on that company, then next day i check my bank account and the charge $44 extra they never mention they will charge, it was for their service using their website to booking the fly. Cheap on Air? Not at all. That is not the right way to do business. WORSE EXPERIENCE EVER.

I got ripped off by cheap air. It said unavailable ticket. So i booked elsewhere. Now i am having a hard time canceling this ticket, stuck paying a penalty. Awful site, terrible customer service. AVOID USING.

They wanted to charge me for changing my name on the ticket airplane which is not my fault. They put my name on my last name and they wanted me to pay for $50 fee. I called them and they kept transferring me to different departments. They finally had some one emailed me after 7 days working and told me I have to pay for the fee otherwise because the airline would charge them for changing the name. So I called the airline and the airline said they don't change for changing the name. This agency is doing dishonest business with customers. Don't book through them folks!

Checked the airline website to select seats and saw that the ticket price had dropped by $94 for same flights. Because this newer, lower price was not on the Cheapair website, I was not entitled to a travel voucher for the difference. Customer service guy was very nice and admitted that prices can be lower by booking directly with airline. Their guarantee is that Cheapair will give voucher if THEIR prices go lower, it is not a price match guarantee. I'll skip the middleman in the future.

I feel like I may have a lucky review of cheapair.com
I bought tickets and received no email confirmation, they called me and said I needed to pay $550 more dollars for my $126 ticket, I said I can't afford that, and they stated they will cancel my ticket. Whether or not they will charge me has yet to be seen, they stated I would not be charged but this occured thirty minutes ago and it appears this is their game. I went on the actual airlines website and bought the exact same flight and tickets for the exact same original price. It is almost extortion. You've been warned, now hopefully, this review won't get my card re-charged like the many other unlucky folks on here.!

They are unhelpful, will put you on hold for HOURS, and do not have good customer service. I received multiple errors when booking, received no confirmation and they later they still would not refund my ticket. Worst site I have ever used! Worst. They don't even deserve one star.

This is the second time this issue has happened to me. I put in the dates of my trip and they propose to me plane flights that are not on my requested dates. At this time, since I put in the dates, I am looking for the proper time, I am not necessarily rechecking the dates. I purchased my tickets and realize after that I bought the ticket on a different date then the one I requested. I made a phone call to change my plane ticket so I can fly out on my original date requested. The agent changes my ticket and tells me the insurance will be provided to me at no charge as a customer service incentive. The agent also doesn't tell me that there is a change ticket fee of $35. The next day I get an e-mail stating that Cheap Air was having a hard time charging my credit card for an additional amount. I call them and the agent forwards me the invoice. I realize I was charged $10 for the insurance (the insurance I was told I was not going to be billed) and $35 for change ticket charge (a charge I was not informed about). I tell the agent I don't want to pay for the change ticket fee because cheap air gave me the wrong dates, and I wasn't told about the fee change. Then I asked for the insurance to be taken off. I realized that the original agent promised me that he would give me the insurance free of charge so I wanted to dispute this as well. I was told by the agent that he had no authority to take action on my requests and that he would forward my requests to his manager who would call me back between 2 and 4 hours. I waited 4 hours and never got a return phone call. I had to call them back. I am now waiting for a manager to listen to my initial phone call to verify the items I stated. I have been told that it will take another 4-5 days to get a phone call back from a manager to take action on my request. I don't recommend Cheap Air to any customer. They don't provide you flights for the dates the customer requests, they charge you for insurance they offered would be free, then they charge you $35 for a change fee that they don't tell you about, then they say they will be called back and they don't call you back within the time period proposed, then they make you wait longer for a decision. Horrible customer service and business plan. If I could give it a negative rating I would.

I will gladly pay a higher price next time to avoid dealing with the incompetence. A simple international flight has become a nightmare. I wasted more time on the phone with these people than anything. Trust me--it is not worth it. I will never book with them again.

I am in Thailand, booking a trip for my brother to come visit.

Booked the ticket at 2pm on Tuesday. Got email 2 hours later that some kind of bank problem and they will contact my bank when my bank is open.

Got a voicemail and an email at 3am to say they need to conference call with my bank for approval, call back urgently.

Called them at 10am, waited on hold for 15 minutes, and the only resonse was "we already cancelled the ticket, you didn't call us back".

The CS agent said they auto cancel 24 hours after booking. The time stamp on my "Welcome to CheapAir.com!" email is exactly 20 hours before my phone call. I made this point, but the CS agent refused and says no, your booking must have been over 24 hours ago.

I'm not gonna fight that battle with you guys, sayonara.

I booked a flight for 10 people and they called to raise the price $30 a person! Do NOT use them! I went straight through the airline site and got the same price the was advertised on cheap air website. They shouldn't be in business!