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Chase has a rating of 1.33 stars from 530 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chase most frequently mention customer service, credit card, and bank account problems. Chase ranks 299th among Banking sites.
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Desk crista,^ Convincing Bullet Points -Ability to pay another person utilising chargeback claim management -Full protection against fraudulent transactions or unauthorized purchases using the chargeback claim system -Ensuring that payments are secure and safe with opt in enabled electronic safety measures -Access to potential refunds if a payment fails due to merchant breach of contract -A dispute resolution service for resolving customer complaints
I have a business account that was closed since Oct-23 until now Feb-24 my money worth $2500 is still not returned. Called them countless times but different representative says different status. Too dismayed about how they handle my issue. Now, it's just a waiting game and not letting up. I feel so frustrated.
Really easy to navigate. Good customer service. Great platform and very innovative easy to navigate and they've got good interphase.
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I've been a customer since WaMu went out of business and my account got transferred into a Chase account. The service is excellent and the mobile apps work great. I can deposit checks via the app and so save many trips to the bank. One thing I don't like that much are the fees for incoming wire fees. WaMu didn't charge and outgoing wire fees were very low, even for foreign wires.
Tip for consumers:
Use the Chase app for banking, it's fast and very convenient.
I fine the Chase website very easy to use. I have the Chase Blue Sapphire card and it has pretty good rewards: 2% on restaurants and travel and 1% on everything else. No foreign transaction fee. Its also a cool card in its self!
Well done guys! Their online service is fast enough and I don't have any issues with my monthly withdrawals from MintonBlock digital assets investment plan. Seamless and recommended.
On-line I've been able to easily navigate their website and accomplish much. But beware of doing business in person the training is so inconsistent. I've waisted time and money meeting the requirements given to me from a bank official only to find out from another bank official ALL of the additional work (I paid an attorney to do) was not needed. I was doing regular business at a branch location where they didn't want my check to pay a Chase credit card payment instead they payed the bill from the checking account causing me an accounting nightmare. When I asked other bank associates about this type of transaction they said we do not recommend that type of payment. Good luck working with this company.
Clean, uncluttered site that is easy to navigate. I wish for the extra cash back emails they would use their own URL instead of that of the cheap mailing company they use because I always have to navigate to the site and find the activation link rather than just click a trusted address in the email.
Great service, but i hate that you cant deposit cash into someone else account.
Had no problem with this bank since I chose them! Its always easy to find a branch because they have a lot of it.
The best thing about Chase is their customer support! I travel a lot in and out of the country, and whenever I've had a problem, they've responded quickly. They are constantly looking for fraud, which is great. And one time when my card was hacked, Chase refunded all my money immediately.
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Chase online; credit cards, mortgages, commercial banking, auto loans, investing & retirement planning, checking and business banking.
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