Chase

So today is my 3rd time going into Chase Zelle to attempt to change the my old number to my new number and their stupid $#*! system will not retain the new number. So I get a csrep and she wants to give me a code, 4x, and the codes don't work thus not allowing me to Zelle money. Where are their system people and why can't they fix this? Been with them 8 years and time to leave. Deuces

We have had a Chase bank account for over 14 years and recently one Director left the business. Because the remaining Director lives in Australia we could not continue to use the account and have had to move the funds to a different bank. This is not a legal issue, simply a bank policy. We were advised over the phone that the account could continue but signatures were required that had to be done in person and the director flew from Australia to the US to sign the necessary documents. However arriving at the branch he was told that the account would be closed in 1 month and that the funds could not be wired to Australia or a check provided. We have easily set up a new account with a competitor bank (not in person) and will move the account balance this week. Chase has chased away a good customer and $millions in business. Not good enough.

Credit cards are okay. American express has better service.

On 8/10/22 I submitted a transaction for $2,000 for deposit into my Chase Checking account. The deposit was an ACH from Navy Federal Credit union. The transaction was made to cover my son's tuition and is/has been held by Chase Bank with not explanation. I was told on several occasions that the issue would be resolved. Only to be transferred time after time. The funds were available and verified by Navy Federal, but Chase refused to make them available. When I asked to close my remaining accounts I was lied to and told it could only be done in a location. Only to later be told it could be by phone. My son is now ineligible to begin classes. This is the second transaction this month Chase has held. The first being an Escrow check from PNC Financial. I was given a similar experience. Chase seems to have a policy of harassment on minority accounts that they feel exceed their comfort. I want this financial harassment to STOP. It's essentially the electronic equivalent of calling the cops on the black man for depositing a check. I want this rectified and Chase to end this practice against my accounts and the accounts of others they deem too BLACK to have healthy Bank accounts.

Went to Peterson branch of Chase, not user friendly. Snippy, nasty woman greeting me at door, unable/unwilling to provide service that was easily provided at 5th/3rd Bank. I will be doing further business with a bank that values me as a customer.

When signing in to retrieve credit card information, Chase has a ridiculous user unfriendly system. In addition to your password, they request that you obtain an additional key by retrieving your email and copying a code # and pasting it into
Your sign on page in order to access your credit card web site. Outrageous waste or time and not elegant or user friendly. You would think that a financial company as influential as Chase would have access to smarter computer software people!

Chase's website is well designed and easy to use, for bill pay and other purposes. This is the best part of the Chase customer experience.

Chase has taken over several banks, in my case Washington Mutual. The level of customer service I've encountered has deteriorated markedly. For example, Chase now makes it *really* hard to talk with a human on the phone. When you finally get to a human, you're likely as not to reach someone who'll waste your time, and may steer you wrong. You're also likely to receive wrong information in person. The company has also tightened severely Wamu's criteria for free checking accounts.

The vibe still exist at certain bank, your money is welcome don't expect any more. Very distant, non-relational and inconsiderate, if you want quality skip Chase, especially in person.