Charles & Colvard has a rating of 2.65 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Charles & Colvard ranks 18th among Diamond sites.
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Amazing product, super happy. Looks amazing. Don't waste and spend your money on a diamond when you don't need to. Not sure about Charles and Colvard setting the stone, as I had it done elsewhere, but the Moissanite itself is gorgeous and nobody makes them better than CC
I purchased a beautiful rose gold band and it has been in their possession more than it has been in mine. The ring arrived missing diamonds & in the last 2 years I have had to return the ring 4 times. Recently it took only 30 days for 1 diamond to fall out & the only thing they are willing to do is keep it for 2 weeks put the diamonds in & send it back to me. I have called numerous times & it's the same process. I never asked for a refund I asked for the ring I purchased to be of good quality.
Amazing product, super happy. Looks amazing. Don't waste and spend your money on a diamond when you don't need to. Not sure about Charles and Colvard setting the stone, as I had it done elsewhere, but the Moissanite itself is gorgeous and nobody makes them better than CC
I bought a ring for an engagement however my fiance did not like the ring style that I picked on the website.
The customer service team were really understanding and helped issue a refund even though it was out of the international return policy by a couple of days.
I would recommend them based on the good customer service I received and the ring quality.
My wife asked for some diamond stud earrings. I did some research and shopping and was very disappointed at the department store's supposed 50% off sales. The quality of diamonds was abysmal. I was pleased to see I could purchase a quality moissanite set for less than half of a poor quality diamond set at the department stores. The online experience was simple and delivery was fast. The selection was awesome. moissanite.com is my site for future "diamond" purchases.
This is an incredible product. I remarried 8 months ago in Kauai and presented by beautiful 1.5 cart moissanite gem stone that I had placed in keep sake ring. My new bride loves the ring and the incredible brilliance of moissanite gem stone. I would have purchased a diamond but after looking at the quality and price difference between gems the decision to go with Moissanite made sense. We love the product and I are very happy with our decision. We'll always chose Moissanite over diamond. Thanks you for great service and products.
Loved the ease of ordering, and how quickly my purchase arrived. Fiancee gets plenty of compliments on how beautiful her ring looks. Customer service was great. Ring arrived much sooner than expected. Explained to Customer Service Rep that the ring was not going to be given for another 2.5 weeks. CSR extended the guarantee 30 days beyond the day I intended on giving the ring. I am very happy with my purchase.
I ordered a ring on clearance. My order came quickly, but it was not what I ordered, it was a more expensive ring. I called customer service and spoke with a young woman who told me that occasionally they send out something similar but a higher value when the item ordered is unavailable. She told me she would verify that was the situation and call me back, which she did, too tell me that was what had happened and the ring was mine. Definitely exceeded my expectations. I love my ring.
Was far better than expected. Have small and long fingers, so not overpowering, but not small to say the least. Getting tons of compliments. Brilliance and fire match and, i will even say, exceed my wedding set. Cannot go wrong with moissanite. A great value. Why spend thousands for diamonds, when moissanite is available.
I lost a one carat diamond stud earring set in yellow gold. I was lucky enough to be able to purchase a one carat moissanite stone from you. That one was set in white gold so I took both of them to Jarods Jewelry store so they could reset my diamond in a white gold setting to match the moissanite. The goldsmith came out of the lab to ask me which one was the diamond. He said they both tested as diamond! I was able to tell because the moissanite stone was slightly larger.
Was buying a gift, and needed assistance. The person I spoke with was smart, helpful and happy to help. Outstandingly good. I will buy here again, because I got to speak with a person, not an automated voice. Companies that don't employ persons in customer service will eventually lose because the quest for profit, often leads to dead ends which damage a carefully built reputations.
This company has excellent customer service. I called after I ordered my ring to change the size and they were able to pull the order quickly before it shipped out and made the correction. The ring is absolutely beautiful. I purchased a two carat solitaire. My daughter has a two carat high quality diamond. To the naked eye you cannot tell which one is real. She is jealous since her fiancé paid thousands for her ring and I purchased mine on a Saturday sale.
I think moissanite looks amazing, I bought stellarit moissanite and it looks fantastics on my engagement ring.
I have owned a moissanite three stone ring for 10 plus years. I wear it every day because I love the design and comfort. I recently lost one of the stones and found this website to order a replacement. It was a great experience buying the new stone and then taking it to my local jeweler for setting.
Now I have my beautiful ring back and it's as beautiful as ever. I own a number of diamonds but still love the brilliance of my moissanite stones.
I called them up and they took care of issue immediately. With great customer service like that, why would you go anywhere else. Thank you...
By itself, the moissanite cushion cut diamond is beautiful, but it is slightly darker than the real diamonds I have surrounding the moissanite on my ring. It's especially noticeable when you see it in a picture and there are some rainbow sparkles in the sun, which real diamonds do not do. But for the money, I think it's worth it. Most people just glancing at it probably wouldn't notice.
My husband gave me one karat diamond earrings (Moissanite) for Christmas. He purchased them thru a local jewler. They had stud backings and I lost one, My fault--was in a hurry.
This year I ordered another pair with the "locked" backing. Very happy with them. This time I ordered online thru Charles Colvard.
Easy experience, fast shipping and free shipping.
I recommend them to everyone
It's so bright and stunning. I get lots of compliments, more than any other diamond jewelry. I love moissanite.
My wife of 40 years came to me with the picture of a Moissanite Debut ring she said I could give her for our anniversary, which was coming up in a few days. They were currently having a Christmas special, so when I ordered it, I got 20% off the price. A couple hours after I ordered it, I found out that I had ordered a half size too small. I called twice and emailed, to try to get the ring size changed, but never received conformation. Since it was a special order, it took almost a month to receive the ring. It was perfectly sized and is very beautiful. She is really pleased, and has received many compliments.
I have always been a huge fan of moissanite! I recently purchased an Estate Ring from moissanite.com to wear on my right hand. I didn't have any problems with my purchase. It was a handcrafted item so I was aware that it would take up to 15 days to make and I actually received it within 10 days. The ring is amazing. So stunning and brilliant. I am going to get a pair of earrings to match from them this month.
I bought two pieces of jewelry for myself----a men's ring and a cross that might have been intended primarily for women----or maybe unisex----but I found it was the perfect size for my gold chain. My experience with Moissanite from Charles & Colvard has been exceptional. A few years ago, I bought a pendant for my wife. All of my purchases of Moissanite have been positive. The workmanship on the gold settings is quite good and the stones have all been remarkable. I am very concerned that other sellers are now featuring Moissanite----I don't know if the quality will be up to the standard that we have become accustomed to. I hope these new sellers will not dump inferior product on consumers----that would give Moissanite a bad name after so many years of nothing but good products.
I have ordered a few items from moissanite.com and even when the items came with a small defect or broke (chain), the customer service helped very promptly with refund and replacement. I really enjoy their products. Moissanite is so much better than the diamond!
Everyone that I have dealt with has been so amazing! They definitely have a repeat customer for life just based on their amazing customer service, not to mention the awesome savings and beautiful pieces.
I sent TC 3.2 studs to my daughter. She is not easily impressed but she used adjectives like spectacular, stunning and fabulous. They came in a very timely fashion. My younger daughter has a set as well and they look great. We are all very for pleased
I've purchased both jewelry and gemstones, both are very nice and exactly as shown on the website or exceeded expectations. Quick delivery and packaging top notch! Arrived undamaged and unmatched quality! Love the guarantee and opportunity to register each piece.
Very bright and sparkling like a real (diamond) no one expects it to be anything less. The trillion cut is really beautiful, and I get a lot of compliments.
I have several Moissanite pieces of jewelry. I have a bracelet that was turquoise and tanzanite and I replaced the tanzanite with Moissanite. The difference was amazing. It is my favorite one now. The razzle dazzle sparkle of Moissanite puts any other gemstone to shame. There are several colors to choose from and I am collecting them all. The best part is they are affordable.