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Charity Advantage has a rating of 3.47 stars from 19 reviews, indicating that most customers are generally satisfied with their purchases. Charity Advantage ranks 102nd among Website Design sites.
We had a Paypal button and never got donations. We moved to Charity Advantage and now we are in the fundraising business. It handles the custom form, notifications, receipts, donor acknowledgements, donor database management, efundraising campaigns, and a complete mobile app. They rebuilt our site and made it look modern and sharp and it was completely free. I don't know how they do all of this for barely any cost but I have referred several colleagues and they are all happy too. The support seems very fast and they really help you which is hard to find these days. Overall, we are extremely happy and their knowledge of fundraising with their platform has really transformed our organization!
We use Charity Advantage because of the price and when it is working without problems things are OK. Not as flexible a website as I would like but the price is good. Problem is support is only Monday-Friday 9-5 EST. Our site went down today shortly after 10AM (Friday) as a result of Charity Advantage tech support and now more than 12 hours later is still down. There is no way to contact then real time or over the weekend. This is not acceptable.
I purchased their services and after getting my money I never received the help and never received my website! THEY ARE THE CROOKS!
Charity Advantage actually deserves half a star. First, the samples shown on their website do not represent any product that can be delivered. So, do not expect for your website to look anything like those sample sites. Secondly, sales representatives and webmasters do not tell you upfront that the samples are not designs that they can duplicate. Also, they do not reveal this information to you until after taking your money.
Nonetheless, Charity Advantage is not worth the cheap price and headache of dealing with incompetent, unprofessional staff. Of course, you get what you pay for. Now, I am happy to pay a local individual $299 for a 5 page website which I am certain will look much better than the cheesy, tacky junk that that Charity Advantage made.
Although your comments are incorrect, we do appreciate your taking the time to write. Every sample that you had seen were actual websites that we built for our users. On a daily basis, other users ask us to design sites just like them with a 98.2% satisfaction rate. However, for us to build a beautiful site, you needed to supply content including quality text and images. Web designers don’t supply content for your site. Unfortunately, on rare occasion a user will spend almost no time giving us content and provide minimal or low quality content and then expect a site to meet their needs. While we do most of the work and are happy to, website projects are a partnership and we do require some participation from our users. We build thousands of beautiful websites and it is very clear to us when a user doesn’t fully cooperate, and then complains when it doesn’t meet their expectations. We do have a free revisions period to handle any issues and also have a money back guarantee. In addition, we do not charge any extra fees to build a professional customized site for our users.
Charity Advantage offered this great opportunity to my agency with supports and ongoing help. They "built" our site with all sorts of typos and then failed to help us transition it over accurately. Our site was up for less then a week and then every time we tried to access it we were directed to a blank page. Charity Advantage offered no help stating everything looked fine on their end. I finally transitioned back to my old site and lost months of time with this horrible company.
Unfortunately, so many online reviews for any business aren’t correct. This is an example. First, we only copy/paste content given to us when we build a website. We don’t “type” or enter text on a site. If there were typos, they were in the content that you provided to us. For helping with a “transition” you were responsible for logging into your domain provider to point the domain properly to your new site. Your domain vendor would have been happy to provide support for that since that is the number one support question for them. In terms of seeing a blank page when you went to your site, there are many reasons for that. Perhaps you had a page with no content set as your “home page” in the system by mistake. Perhaps your domain name wasn’t renewed at your domain vendor and when the domain was entered they routed it to a blank page. Perhaps you didn’t correctly point the domain to the new site. For whatever the reason, there were no issues with our system that would cause a blank page to appear when a user goes to your site.
This company is a JOKE! My site and my backoffice capabilities are down more than they are up and I get NO explanations! They do NOT take phone calls for support requests and don't make timely replies to email support requests. I am in the process of filing a class action suit for others who have had the same problem! If you have been scammed by this company, please contact me at *******@animalrescuesuperhighway.org. Thank you!
While we appreciate feedback, we do not agree with your comments. First, the back office is never “down”. Perhaps you had Internet connection issues, antivirus or other security software causing issues, were on a network that didn’t allow the connection, or other issues which aren’t normal for our users. We have stellar support and do not have telephone support nor have ever claimed to have. We have more efficient means of communication to assist you and don’t want users calling and being on hold like what happens when you call most companies. Our response time for support tickets has always been the same and beats industry standards. We respond to every ticket within one business day. We actually answer all tickets before closing support for the day. In reality, we answer most tickets within a few hours. Last, for several years we have offered our very popular and well reviewed Live Chat so you can get live support right in your account and use it as often as you need. Our users love Live Chat and having fast friendly live support anytime they need it without any additional costs, as well as the ability to save chat transcripts. Our support is one of our highest reviewed features by other users.
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We have been online for 20 years and have built more nonprofit websites than any other provider. Everyone who signs up receives the same Getting Started email with instructions on how to work with us to get their new website. The Getting Started email is sent automatically and immediately after signup. It usually takes us 14 days or less to build the new site.
We provide professional live chat support so customers can speak directly with one of our experts. It is highly unlikely someone would ever pay us and not receive services unless they didn’t work with us to get their new site. We also reach out to new customers with a welcome call to answer any potential questions. Additionally, customers can build their own websites using our system with over 200 video tutorials and our online support. Beyond this, customer actions would be out of our control. Customers may use our system to build their own sites. They may sign up and not do anything for a period of time because they are busy.
In the event that a customer is not satisfied, we have a well-communicated 90-day money back guarantee. We are the only provider that offers a 90-day money back policy for our low monthly service fees and we don’t charge any additional costs for building the site. Anyone requesting a refund would receive one. Anyone can dispute a credit card charge and seek resolution from their card company. We all know that banks honor any legitimate payment dispute.
If you signed up, didn’t provide your website content and instructions for a new site, and didn’t request a refund, then you wouldn’t have given us an opportunity to serve you or resolve any issues. Please contact us directly for a full refund.