• Chapters.Indigo.ca

Chapters.Indigo.ca

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Overview

Chapters.Indigo.ca has a rating of 1.74 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chapters.Indigo.ca most frequently mention customer service, business days, and credit card problems. Chapters.Indigo.ca ranks 390th among Music Other sites.

  • Service
    52
  • Value
    44
  • Shipping
    44
  • Returns
    31
  • Quality
    38
Positive reviews (last 12 months): 13.6%
Positive
3
Neutral
1
Negative
18
10
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called, nobody answered but let me wait for hours and hours, no live customer service!
How would you rate Chapters.Indigo.ca?
Top Positive Review

“Happy, Healthy, Wealthy and Wise”

Stephen B.
1/23/24

Jill Wright's book entitled Happy, Healthy, Wealthy and Wise was a joy to read. It is very motivational, inspiring, and provided excellent ideas to see the world in a positive lens. A must read for everyone looking to have a better life.

Top Critical Review

“Disappointed Customer”

M V.
1/26/24

I recently placed an order for a book online with the expectation of receiving it within five business days. However, the delivery process has been quite disappointing. The tracking information provided has been unhelpful, repeatedly stating "out for delivery" without providing any real-time updates. Despite our school operating within standard hours (8:00 am - 5:00 pm), the delivery service claimed to have attempted delivery twice and advised me to pick up the package at a drop-off location. Upon visiting the designated location, the package was nowhere to be found. The staff at the drop-off location informed me that, according to the tracking information, the package was allegedly dropped off at 19:34 hrs. Even though their facility closes at 19:00 hrs. My attempts to contact the English Customer Service line proved challenging, with dropped calls and communication issues. Fortunately, after multiple attempts, I reached the French Customer Service line. Although the representative put me on hold, they assured me that both the Pick Up location and the Delivery Department would be in touch with me. Overall, the service experience has been frustrating, and I will never order from Indigo/Chapters.

Reviews (130)

Rating

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Reviews that mention popular keywords

customer service (39)
Thumbnail of user stephenb2909
1 review
2 helpful votes
January 23rd, 2024

Jill Wright's book entitled Happy, Healthy, Wealthy and Wise was a joy to read. It is very motivational, inspiring, and provided excellent ideas to see the world in a positive lens. A must read for everyone looking to have a better life.

Service
Value
Shipping
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Thumbnail of user amliem1
2 reviews
0 helpful votes
July 28th, 2023

Overall, I love indigo chapters website. The shipping is fast, there's a lot of books for sell and the plus points are a must, and the exclusive edition are really stunning, but they charge in advance for preorders, which is kind of annoying especially if the release date keep reported.Also, I would love a store in my city but they keep it in really big cities

Products used:
All of the books

Service
Value
Shipping
Returns
Quality
Thumbnail of user marinad77
1 review
1 helpful vote
June 27th, 2021

I just wanted to make sure that you know about the service I received from Dustin on June 24th, last week.
Everyone was lovely and friendly but Dustin helped me out a couple of times. He told me where to go to get the book I wanted and when I couldn't place it, he came to my rescue again without making me feel stupid or was wasting his time. Then I got lucky again when he came to the sales counter desk to help out. He was just as nice and professional as before. Thank you Dustin. You are a definite asset to the Chapters' staff. I hope we meet again.

Thumbnail of user torier1
1 review
1 helpful vote
July 21st, 2020

Hi Indigo:

I just wanted to send a heartfelt thanks for your responsible packaging. Our books arrived today, and while in 2 shipments, both were packaged with the least amount of waste possible. Kudos to your order fulfillment team.

Thumbnail of user cw542
1 review
0 helpful votes
May 11th, 2021

I've been a shopper at chapters for years. I have never had a problem. In store experiences are good, the store is clean, well stocked, inviting, helpful and knowledgeable staff. My daughter gets overwhelmed easily by shops with loads and loads of stock (ToysRUs is a good example). She finds Chapters Indigo calmer and with less tat on the shelves it is easier for her to choose items. I like the calmness inside the store. It's like an oasis of calm inside a hectic shopping mall, it can feel like a refuge!
On line experiences are good. If it's the same price or cheaper than Amazon I buy here. I like the web site. I have always received anything I have ordered. Delivery times are dependent on Canada Post and during the pandemic that can vary, but it is not the fault of the shop.

Products used:
Books, toys, stationery, cushions, women’s fashion accessories, electronics

Service
Value
Shipping
Returns
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Thumbnail of user gillianf26
1 review
0 helpful votes
February 25th, 2021

I have ordered this book awhile go so Indigo goes cheap and just uses Regular mail. You will never see your books. Best wait till the lockdowns is lifted. Customer service is the worst.

Tip for consumers:
Don't buy

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user diademv
1 review
1 helpful vote
June 12th, 2017
• Updated review

I wrote a review before about my disappointment with Chapters express shipping. I gave them another chance and pre ordered the Harry Potter Cursed child (last year) and it arrived on time. I pre-ordered a Rose Gold Fitbit Alta HR (February 2017) and it also came on time. So If you are not in a rush to receive your items, Chapters delivers on time and there are no damages to the items.

Service
Value
Shipping
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Do not order online at Chapters. Indigo!
June 12th, 2017
• Previous review

I had the most dissapointing shopping experience at chapters. I ordered a S'Well bottle supposedly a gift to a friend. I checked online if there are any inventory in store near me so I can just go physically to the store, but unfortunately there aren't any, so I just decided to buy chapters online and pay for "priority" shipping. Well big mistake, I never received the item. The "check order status" link on their website does not show Canada Post's real time tracking update but shows their own tracking system which is very frustrating. Customer service said otherwise but no, I perused every inch of the website but don't see Canada Posts tracking number. What is more frustrating is I could see that the item was shipped from the warehouse but on the day it was supposedly get delivered, it said "re-routed due to processing error. Possible delay" and no updates onwards. I checked the shipping address I thought I made an error. I could not see any errors. So when I contacted the customer service they refunded me for the "priority shipping fee" that I've paid. Couple days later I checked again where my order was because there was no changes on the online tracking system and customer service replied to me that my order was "lost in transit". How can that be? The other day the tracking system is showing it was supposed to get delivered? I could rant all day but I just want to tell other consumers that "don't do it!" Order online somewhere else. It bothers me that their warehouse, online website and shipping services are inferior. Management needs to improve online shopping experience for customers.

Thumbnail of user amyy20
11 reviews
22 helpful votes
February 19th, 2018

I love ordering from chaptersindigo.ca. They have an amazing variety of products, competitive pricing, frequently have coupon discounts, they are on Ebates, have a fantastic rewards program and free shipping with a very low minimum purchase. I can not say I have never had issues ordering from them but I can say they have ALWAYS been AMAZING at resolving an issues I have had. I prefer to order online as the online prices seem to be lower (books especially). It seems odd but at the same time I can get where it makes sense, even though it can be frustrating. I still love going to the store and looking around, the staff is always pleasant and helpful. Probably one of my favourite stores!

Thumbnail of user amandab197
3 reviews
8 helpful votes
July 11th, 2017

After issues with Amazon Canada, I decided to try Indigo. My order came earlier than expected. Fair book prices and huge selection. Very happy and will continue to do business with.

Thumbnail of user ashleyd133
3 reviews
3 helpful votes
February 19th, 2018

I have ordered from them on three different occasions. All three went smoothly. Prices were good, items were exactly as ordered and shipping only took a few days.

Thumbnail of user brookm2
2 reviews
2 helpful votes
May 16th, 2017

I prefer to shop online for books rather than going to the actual store. My books always come in on time, packaged with care and are always in good condition. I have bought many, many books online and never once had an issue. Plus, it seems a slight bit cheaper to buy online rather than in store. 5/5. Excellent.

Thumbnail of user sandral72
1 review
0 helpful votes
March 13th, 2016

"Island Girl: A Triumph of the Spirit" is an amazing book of young girl from a small province. Her struggles with growing up with a father who drank, sexual abuse, becoming a representative of your country as a Beauty Queen at a very young age... trying to figure out who you are as a person and what is your purpose in life. I think a lot of people can relate to this young girl's story. Then and now. If you have an opportunity to read this awesome story, please pick up a copy of this book, you will not be disappointed. Norma's faith in our Heavenly Father has given her the strength and guidance to do the work she is doing today as a motivational speaker, a conference planner, and a leader of women's Bible study groups.
Sandra

Thumbnail of user karoniokthas
1 review
0 helpful votes
December 1st, 2016

I ordered a book for me daughter and thought it was going to be had but it's the best!

Thumbnail of user harkirpad
1 review
0 helpful votes
January 30th, 2017

I love everything about indigo. Every book is displayed there. Books, toys, and everything for all ages. Other book stores don't have all of these stuff do sell customers that's why whenever I go to purchase books, I always go to indigo.

Thumbnail of user kenziec3
2 reviews
0 helpful votes
August 9th, 2017

This website has lots of great books for a great amount of money! This website offers so many books and I haven't not been able to find a book that I want to order.

Thumbnail of user angelam4
5 reviews
23 helpful votes
July 29th, 2011

Chapters always has fantastic deals, many times better on the website than in-store. They have free shipping (at least to Canada) on orders of $25 or better. Their reward program works both in-store and online as well. Shipping is always super-quick, even during the holiday season. I've shopped with them for 5+ years and have yet to have an issue.

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