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Claim Your BusinessChapters.Indigo.ca has a rating of 1.74 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chapters.Indigo.ca most frequently mention customer service, business days, and credit card problems. Chapters.Indigo.ca ranks 438th among Music Other sites.
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Jill Wright's book entitled Happy, Healthy, Wealthy and Wise was a joy to read. It is very motivational, inspiring, and provided excellent ideas to see the world in a positive lens. A must read for everyone looking to have a better life.
I recently placed an order for a book online with the expectation of receiving it within five business days. However, the delivery process has been quite disappointing. The tracking information provided has been unhelpful, repeatedly stating "out for delivery" without providing any real-time updates. Despite our school operating within standard hours (8:00 am - 5:00 pm), the delivery service claimed to have attempted delivery twice and advised me to pick up the package at a drop-off location. Upon visiting the designated location, the package was nowhere to be found. The staff at the drop-off location informed me that, according to the tracking information, the package was allegedly dropped off at 19:34 hrs. Even though their facility closes at 19:00 hrs. My attempts to contact the English Customer Service line proved challenging, with dropped calls and communication issues. Fortunately, after multiple attempts, I reached the French Customer Service line. Although the representative put me on hold, they assured me that both the Pick Up location and the Delivery Department would be in touch with me. Overall, the service experience has been frustrating, and I will never order from Indigo/Chapters.
I mean nothing more to add. Great selection but the store is devoid of staff and cash lines are often 10+ with a single cashier.
Products used:
Books
I've always gotten most of my books here but I had to put out calls to them for my last one when it went days past the supposed delivery date. Chapters is good but I think next time I'll just go over and pick up my book myself
C'est la troisième fois que je leur écris pour leur demander de remplacer un article qui est arrivé cassé dans ma commande (avec une photo à l'appui) et leur service à la clientèle fait la sourde oreille à ma demande.
Au moins, j'ai fini par avoir quelqu'un de compétent au bout de la ligne.
Well, I've had quick shipping with well packaged items. I've had weeks go by before cancellations of items that appeared in stock, and semi-damaged items. I've had great customer service and poor customer service, it's really just case by case. Likely safe to assume if you are ordering a popular item that it will ship quickly, but if it's slightly left of center... it might not happen. I definitely wish they'd tighten up their online inventory to match what is actually available. I still do continue to order from here, so I suppose everything comes out in the wash in a sea of average online shopping.
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