The company enjoys a generally positive reputation, with many customers praising the quality and reliability of their products, particularly generators and pressure washers. Users frequently highlight ease of use, effective performance, and helpful features such as dual fuel options. However, concerns arise regarding customer service, specifically related to warranty issues and perceived lack of support for defective products. While many customers express satisfaction with their purchases, there are notable frustrations over inadequate resolution of problems, suggesting a need for improved customer service strategies to enhance overall customer experience and loyalty.
This summary is generated by AI, based on text from customer reviews
After the Texas freeze of 2021 and the expected hot summer of 2021 we decided we needed some back up power in case of power outages that are expected. We love this mighty generator. It fits our needs perfectly and so easy to operate. We convinced two other neighbors to buy Champion. Thanks for a great product at a great price and giving this retired couple peace of mind.
Needed a new generator since my 30 year old one blew up. At 65 years old decided to go with an electric start this time. Found this one and it fills the bill.
Portable so can move it in and out of shed to run.
My new generator was delivered by UPS the other day and when i opened the box and tried to set it up, the instructions were a bit unclear. However, after i figured it out and pushed the start button, i was very surprised by how easy it started, but was especially pleased when i realized how quiet it was and that it maintained a well regulated 122 Volt output! (Confirmed with my digital meter) The generator i had before was as loud as a world war 2 bombing raid and the output voltage ran a consistent 138 volts... high enough to fry all of my connected equipment. The Champion is a real hit at my house!
This is a well designed, well built piece of equipment! It was a two beer assembly project, with easy to follow instructions and every last nut and bolt was provided. You'll need to supply your own beer, engine oil, and hydraulic oil though. This machine is really going to save wear and tear on my aging body! I had a bunch of very knotty and twisted hemlock and fir pieces that I was unable to split by hand with a maul that my Champion 27T split with surprising ease, no challenge at all. Oh, it started on the very first pull too. I am pleased and impressed!
Nice product, starts easy, runs quiet everything it says its supposed to do, easily set up. What more could you ask for.
Easy to follow instructions, fired up on first pull, have used it on a few camping trios now, and no problems
This is a great light machine. Assembled it and mixed the gas and it started right up. It tilled the soil and it was easy to plant in.
Very hard to start and even HARDER TO GET AN ANSWER ON THE PHONE WHEN CALLING THE SUPPORT LINE I have also submitted a request for a call back after spending an hour on hold
This product was easy to assemble; started on the first pull and blasts away dirt and grime from siding, pavement and anything you may require cleaned. Easy to move and easy to store. Should have purchased one many years ago. Extremely happy!
Purchased this Dual Fuel 3500 Watt Generator Model ******* for my RV. Test ran for 5 hour break in and unit is very quiet. Easy setup with great directions. Changing oil tomorrow to Mobil 1.
I'm very satisfied with this product. I had to borrow my brother n laws generator because I was having issues with my own. I was very pleased with the Champion Generator I had to get one for myself. I like that you can use propane or gas. It also has safety features that I like. Hopefully, this generator will last me for a long time.
I, m surprised of how quiet is it,, I tried in my RV tab320 and everything works including my air conditioner.
This generator has served me well. I have used it for a lot of things, starts first time if not second pull been happy with it.
Bought this product to clean our side by side. Very impressed with product cleans off the mud in no time leaving us more time to play.
I live I California yes sorry to say but with our power company shutting off power during the fire my other generator was going through oil and gas way to quick I would have to sneak home to service it for my wife but this champion generator ******* I dont have to worry about my wife not being able to start it and it fine and running before I get ho. E this makes my life and my wife's easier
The generator set up easily and the wheels locked in well with the nut provided. Oil went in smoothly and the generator wheels very nicely to a job site.
Bought the 27 ton splitter from one of the home stores, packaged well, nuts and bolts labeled, came in a crate. Took 2 of us a couple of hours to assemble. Went together easy, came with both oils, basically they make it stupid free. Split some logs, worked like a dream. Excellent product!
Just hooked up propane to my new generator. Started up after 5 pulls. Will use on my travel trailer.
Purchased a 2000w dual fuel generator from Costco.ca. I really like the propane option as I don't like to carry extra gas. It ran well while breaking it in on propane. A little noisier than expected but overall runs well.
Equipment runs great, I feel at ease knowing when I need the generator for power it will be standing by ready.
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Answer: Not sure about the warranty and service people. It was in Ottawa the purchase of Champion Generator
Answer: MICHEL VERRET 59 AVE DES RAPIDES QUEBEC QC G1C0P9 GRANDEUR 2XLARGE
Answer: Very reliable generator. First time using it it ran like a charm, no problems at all.
Answer: From the smaller generator to the larger ones, I have had good experiences with all of them, no problems
Answer: Compared the capability of this Champion generator to all the other I reviewed and decided this one provided me with all the features I would need.