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Chamaripa has a rating of 3.99 stars from 189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chamaripa most frequently mention customer service, good quality, and fast delivery. Chamaripa ranks 22nd among Shoes sites.
This company responds to reviews on average within 29 days
No critical highlights yet
Everything alright. I don't always wear them, since they make you walk like with plateau shoes. But for a dress up evening they work well
Shoes stolen and refuse to refund Shoes stolen and refuse to refund Shoes stolen and refuse to refund Shoes stolen and refuse to refund
Shoes stolen and refuse to refund
Shoes stolen and refuse to refund
Shoes stolen and refuse to refund
Shoes stolen and refuse to refund
The worst online shopping experience! I purchased shoes for my husband, right after paying I called them to make sure I dis everything right, and no one answered the phone! One day later I get a WhatsApp message and find out that it will take 15! Days to make the shoes! I immediately wanted to process refund, but they told me it's impossible! I told them I paid extra 20$ to get the shoes in 4-7 working days and Norah told me I paid to get shoes after the making! Which means 15 days + 4-7days! I tell them I can't wait for so long, and they suggested to make the shoes in 10 days. And again the refund is impossible. I've also written the customer service and got no answer!
Never buy from this company, they just make money, are not customer oriented and for 300$ this is not the service we deserve!
Products used:
The worst online shopping experience!!!! I purchased shoes for my husband, right after paying I called them to make sure I dis everything right, and no one answered the phone! One day later I get a WhatsApp message and find out that it will take 15!!!! days to make the shoes! I immediately wanted to process refund, but they told me it’s impossible! I told them I paid extra 20$ to get the shoes in 4-7 working days and Norah told me I paid to get shoes after the making! Which means 15 days + 4-7days! I tell them I can’t wait for so long, and they suggested to make the shoes in 10 days. And again the refund is impossible. I’ve also written the customer service and got no answer!
Never buy from this company, they just make money, are not customer oriented and for 300$ this is not the service we deserve!
Hi Mary,
First and foremost, we genuinely appreciate your feedback as it helps us understand our customers' experiences and areas where we can improve.
We sincerely apologize for any inconvenience or dissatisfaction you may have encountered, and we would love the opportunity to address your concerns personally.
The boots model H02B145B011DE you ordered is made to order, will take about 10-15 days for production. You can see that there is a tag"Made To Order In 15 Days" near the product name, it means this model does not have exisisting stock. We make the shoes separately after customer place the order. So it will take about 10 days to make it. And express shipping to US is 4-7 days after shipping. So if you need the shoes in a short time, we suggest you choose other models in stock, which we can ship it immediately.
But it is a pity that the order was cancelled and refunded as your request. We hope that we will have another chance to serve you again. I believe that we can do it better next time.
Really appreciated your feedback, it will help up to make improvement.
If you have any further questions or need any help,please feel free to contact us again on whatsapp or by email.
Best regards
Chamaripa team
Hallo,
Die Schuhe werden aus Asiens geschickt uns war aus Singapur, bei der Ankunft der Ware in Europa und Schweiz werden hohe Zollkosten erhoben, obwohl es heisst Gratis Lieferung bei der Bestellung, es werden überhaupt nicht auf die Zollgebühren aufmerksam gemacht. In meinem Fall habe ich von der Post eine Rechnung über 31 CHF erhalten. Die Inhaberin möchte davon nichts wissen, es sei schliesslich nicht ihr Problem, dass mein Land Zollgebühren erhebt.
Ich kann diese Firma nicht weiter empfehlen.
Tip for consumers:
Although the order means free delivery, there are very high customs costs that are not covered. The owner said: After all, it is the customer's concern. I cannot recommend this company.
Products used:
Shoes
Hi Saziye,
Thanks for taking time to share your feedback about shopping experience, and I am sorry to hear that you are not satisfied with the purchase because it caused customs taxes.
We have warehouse in United States, Germany,and other countries, order will be shipped from which country will depends on the destination country and the inventory. We will choose the optimal shipping method to ship your order, make sure you will get the shoes sooner and safely.
Import duties can change according to each country's customs regulations, which is out of our control. Many countries (like US, most of EU countries, Asian countries) do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when your order arrive in your country. If it happens, I am sorry that you will need to pay the taxes. The order amount is including shipping but not including taxes. Your kind understanding on this matter would be highly appreciated.
If you want to know if it will cause customs taxes when orders ship to your country, please feel free to contact our customer service to get more information before ordering. We will try our best to help you to avoid any addtional payment based on our experience.
Best regards
Chamaripa team
======================
Hallo Saziye,
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zum Einkaufserlebnis mitzuteilen. Es tut mir leid zu hören, dass Sie mit dem Kauf nicht zufrieden sind, da dadurch Zollgebühren anfallen.
Wir haben Lager in den USA, Deutschland, und anderen Ländern. Die Bestellung wird aus welchem Land versandt, abhängig vom Zielland und dem Lagerbestand. Wir wählen die optimale Versandart für den Versand Ihrer Bestellung und stellen sicher, dass Sie die Schuhe schneller und sicherer erhalten.
Einfuhrzölle können sich je nach den Zollbestimmungen des jeweiligen Landes ändern, was außerhalb unserer Kontrolle liegt. Viele Länder (wie die USA, die meisten EU-Länder und asiatische Länder) erheben keine Einfuhrzölle auf private Artikel unter einem bestimmten angegebenen Wert. Möglicherweise müssen Sie jedoch Steuern zahlen, wenn Ihre Bestellung in Ihrem Land ankommt. Es tut mir leid, dass Sie in diesem Fall Steuern zahlen müssen. Der Bestellwert versteht sich inklusive Versand, jedoch ohne Steuern. Wir würden uns über Ihr freundliches Verständnis in dieser Angelegenheit sehr freuen.
Wenn Sie wissen möchten, ob beim Versand von Bestellungen in Ihr Land Zollgebühren anfallen, wenden Sie sich bitte vor der Bestellung an unseren Kundenservice, um weitere Informationen zu erhalten. Aufgrund unserer Erfahrung werden wir unser Bestes tun, um Ihnen dabei zu helfen, zusätzliche Zahlungen zu vermeiden.
Mit freundlichen Grüßen
Chamaripa-Team
I have tried several times to agree terms with the seller, they want me to lie on customs forms and take no liability. I did exactly what they wanted me to do, they then change the return process. I have asked for a FULL REFUND and confirmation that I have no liabilities when send the shoes back due to their request to lie on the customs form- this has been going on since April 2023
Tip for consumers:
I would advise not to transact with this company
Products used:
Shoes, but I still don't have them and they don't fit
Hi Neil
Thank you for the feedback on both websites, we are deeply sorry about your unhappy shopping experience.
The customs is so strict that we were trying our best to pass the customs clearance. We really appreciate your cooporation with us, but both of us cannot control the consequence.
We are still waiting for the customs. After we receive the shoes, we will start the refund process.
We will keep updating with you.
Deeply apologize again!
Sincerely
Chamaripa Team
This company doesn't return phone calls, emails, whatsapp chat requests. They sent shoes that were too small.
The packages are neatly packed. They look good. Good products. But the happiness ends there. The minute you have a problem...well, forget about response from them. I don't have time for this.
Be careful working with these people. I certainly won't shop with them again.
Tip for consumers:
stay away from these people.
Products used:
none....defective
Hi Jack,
Thanks for your feedback, it is really important for us to know this problem.
But could you please tell me which whatsapp number or email you contacted? And could you please provide your order number, email address or phone number so that we can find out the problem? If our customer service didn't response your emails or whatsapp, he/she is not qualified for this job. We will definately apologize sinrecely to you in person if what you said is true. I am waiting for your email to my email address sophia@chamaripashoes.com or whatsapp +1-626-531-5092. Thanks.
Best regards
Chamaripa team
If you have a problem with their item (odd sizes, do not correspond with UK sizes at all) or defects, you are asked to send back to China yourself. The cost of return, customs, but an incomplete refund results hardly any refund - fraudulent company. You have been warned!
Hi AA
Thank you for the feedback, we are deeply sorry about your unhappy shopping experience.
We have mark in our return policy, that you need to help us sending the shoes back, unless it is the quality issues. And then we will exchange the shoes for you and send you new shoes for free. The incomplete refund is the shopping insurance, so already charged by logistics company.
We will keep updating with you.
Deeply apologize again!
Sincerely
Chamaripa Team
It's the hardest and difficult task to contact customer service. By all means possible... phone,e-mail, watsapp, etc. No call No show
Tip for consumers:
Beware, no customer service, long and winding road
Products used:
Shoes
Hi Isabella,
Thanks for your feedback, it is really important for us to know this problem.
But could you please tell me which whatsapp number or email you contacted? And could you please provide your email or phone number so that we can find out the problem? If our customer service didn't response your emails or whatsapp, he/she is not qualified for this job. We will definately apologize sinrecely to you in person if what you said is true. I am waiting for your email to my email address sophia@chamaripashoes.com or whatsapp +1-626-531-5092. Thanks.
Best regards
Chamaripa team
On February 6th, I bought an expensive pair of boots from this company. I even paid extra for custom insoles. Including shipping, it was over $500.
I was sent a tracking number that was linked to FedEx, so I could track the package. I just saw today that my shoes were delivered to an address in Arizona. Problem is that I live in California. I contacted FedEx, and gave them my info, but the customer service representative couldn't help me, because the tracking number I was given has someone else's name and address on it.
I've tried every method I can to contact someone from Chamaripa (phone, email, Whatsapp, Facebook, etc.) But nobody has gotten back to me, except for one employee on Whatsapp, saying "please for attention", whatever that is supposed to mean. Now I don't know when or if I'll hear back from them, and I'm pretty upset that my $500 purchase is at some random address in Arizona. Not cool...
Hi Sir
Thank you for the feedback, we are deeply sorry about your unhappy shopping experience.
The fedex deliver wrong address.
We already solved the issues with you.
Deeply apologize again!
Sincerely
Chamaripa Team
A thieving company that stole 190 euros from me and they don't want to return the money despite threats and all the evidence against them.
I want you to beware of this company because when you buy the product you will not get your money back.
Their lies and ignoring should not scare you for everyone who has been let down and stolen money by this company can contact me at email:*******@post.com and I will help you file a lawsuit against them
Tip for consumers:
Dont buy
Hi,
We are sorry to hear that. Could you please provide your order number or email address so that we can check and help you to resolve the problem?
You can send email to sophia@chamaripashoes.com or contact whatsapp +1-626-531-5092.
Looking forward to hearing from you soon.
Best regards
Chamaripa team
Unfortunately, they took the money and the item never be delivered. It looks like they produce a very minimal amount of the products but broadcast for several fake things, and if you are lucky to choose a product they have, you will receive it. But if you paid for something they fake, you will never get it, and they will talk about lost in the mail and avoid replying to your messages. When I sent an email regarding the undelivered item, they replied they were on vacation. It was an awful experience.
Tip for consumers:
Stay away from this scam
Products used:
Shoes
Hi Sir
Thank you for the feedback, we are deeply sorry about your unhappy shopping experience.
The customs is so strict that we were trying our best to pass the customs clearance. We really appreciate your cooporation with us, but both of us cannot control the consequence.
We are a company have 28 years history and have our own factory. We are one of the most professional elevator shoes maker in this industry.
Deeply apologize again!
Sincerely
Chamaripa Team
Ordered two pairs of shoes, one pair was lost in shipment, and this was confirmed by the shipper. The shoe company has refused to refund my money, and has been very evasive and dishonest.
Tip for consumers:
Outright thieves, once the loss of the package from the shipper was confirmed, they stop returning emails and phone calls
Products used:
Shoes
Hi Richard,
We are sorry for the sitution.
Both shoes have been delivered successfully to the address you provided. The tracking number of the one pair you said not received is 1LSCZZE001JNLTI,the tracking shows it was delivered on 26 March. Tracking site:
https://t.17track.net/en#nums=1LSCZZE001JNLTI
2023-03-26 14:12US,BARRINGTON, RI, 02806, Your package has been delivered
We never stop returning emails. As we talked in the emails, We have contacted logistics company to do investigation, they confirmed the order was delivered, and they provided shipping label and delivery proof. If you didn't receive it, it maybe stolen, or it is the problem of local delivery courier.In this case, we suggest you contact local delivery courier to file claim or call police to open case to find out the package.
If more information or assistance is needed, please feel free to contact us, we will try our best to help.
Chamaripa team
I bought a pair of shoes from their website which in the first place is third class. I measured My shoes size exactly and followers theirs size chart. Once I got those shoes and wore them they were uncomfortable to say the least and were not fitting as expected. No where on the shoes they mentioned the exact size. On top the customer service is a disaster, it's their problem if they can't make their shoes correctly but they blame it in the customer and wanted me to use a insole; wth why would I buy an insole after paying 150 dollars for your crappy shoes. If I have to buy insoles then I dont need your shoes In the first place lol. Returning those shoes costed me since they don't cover returns. What a useless company. Never buying from them again.
Tip for consumers:
Don’t buy from this company at all cost even if they offer you their crappy shoes for free.
Hi Kapil,
Thanks for your feedback. And we sincerely apologize for bringing you such an unpleasant shopping experience.
We understand that it can be difficult to order the correct size the first time. If the shoes are a little bit loose, we suggest you put insoles to ajust the size, sometimes it helps if the shoes are one size or half size bigger. If it can help to resolve the size problem, then you don't have to return the shoes and can help you to save return shipping fee. But if it does not work, you can still return the shoes.
You will need to pay return shipping fee if return the shoes for exchange or refund, we will pay the shipping fee for the replacement order. It is stated very clearly in our return policy. But we can give you discount in your next order to cover the reurn shipping fee you paid if you become our regular customer.
If you have any further questions or need any help,please feel free to contact us by email sophia@chamaripashoes.com.
Best regards
Chamaripa team
The insoles are not comfortable at all, after a few hours of using the shoes, the feet immediately gets painful blisters.
When i reached the team, they said i should order another extra insoles for it.
If the extra insoles were the solution, they should have put them in the first place and don't make people pay again for it and wait another month for the delivery.
I paid over 150 euros and i was expecting a good quality but i was quite disappointed.
Surprisingly, this blister issue was very common in most of your shoes and i could see other users were also complaining about it.
Looking forward to see some improvement in your products and a better client welfare.
Thanks
Hi Mr. Rustam
Thank you for the feedback, we are deeply sorry about your unhappy shopping experience.
Sorry for our shoes still cannot make you satisfied after exchange for half year. We still can return the shoes for you.
In beginning you did tell us you have blister issues, so we recommended all highly breathable shoes to you, including the sneakers with flyknit.
But our shoes is not for medical use, sorry we cannot cure or make the blister issues better.
Blister is not common in our reviews. Could I know where you see the complaints? We deeply sorry about that. Our after-sales team really willing to help the other customers to ensure their shopping experience.
And yes we can do return shoes process for you sir.
Hope to hear from you soon
Sincerely
Chamaripa Team
Poor shoes.
Overcharged 60 dollars.
I don't have the shoes yet.
Hi Mr.Mohammad
We are so sorry for the inconvenience.
You are our old customer and we really valued your opinions.
We already check the order. You ordered customized shoes in Chamaripa on June 16.
The 60 extra dollar is for customization. The shoes you like was out of stock, we made it and change the color for you.
After making the shoes, we start shipping on July.
On July 15 the logistic company replied Failed Attempt since the address is undeliverable and returned to the facility.
We tried call but the local delivery company might be a bit confused with the address.
We totally understand your disappointment. We already re-arrange the shipping company, and the shoes should be re-delivered soon!
We will keep you updated!
Thank you for your kind understanding, We promise we will keep trying our best to provide the best products and best service for you.
Sincerely
Chamaripa Team
Paid for a pair of boots. No delivery, no communication.
Hi Russell Bell,
Thanks for your shopping on Chamaripa.
Because the model H92B73B011D you ordered is made to order, no exisiting stock, it took about 10 days for production.
Your order was shipped on 30 May with tracking number XL985049029GB. The tracking shows it was delivered on 7 June,hope you receive the shoes well and like them.
If you have any feedback or comments after you wearing the shoes, welcome to share with us.
Best regards
Chamaripa team
I bought a pair of shoes for the size I usually wear but it was a little small. So I contacted them to buy a new shoes but bigger size, however, the bigger size did not fit at all. I sent back both pair of shoes and lost the delivery fees. Never buy this again.
Tip for consumers:
Don’t buy these shoes
Products used:
I haven’t used them
Hi,
I am sorry to hear that the shoes you bought do not fit well. Is it possible to measure your foot length and width so that we can help you to find out the correct size?
Yes, you will need to pay return shipping fee if you return the shoes due to size issue or do not like, we will need to pay shipping fee for the replacement order. And we can give you some discount for your next to cover return shipping fee you paid if you become our regular customer.
Sorry for bringing you a bad shopping experience, we hope that we can have another chance to serve you again, we will do it better.
Best regards
Chamaripa team
Dont shop here! No customer service and they got my order wrong! Thankfully I used paypal. I highly suspect this place is a big scam. That's how bad my experience was,,
Hi,
We are sorry to hear that. Could you please provide your order number or email address so that we can check and help you to resolve the problem?
You can send email to sophia@chamaripashoes.com or contact whatsapp +1-626-531-5092.
Looking forward to hearing from you soon.
Best regards
Chamaripa team
I ordered a pair of shoes and still have not received thema nor have i received any information about the delivery. Hope this is not An imposter scam...
Hi Pieter S.,
Thank you for shopping on Chamaripa.
Your order has been shipped and we usually send tracking number by email after the order is dispatched. Could you please check if it went to spam folder?
Here is again the tracking details of your order 14300050740.
We know you're excited to get your new shoes so here is what to expect:
It is on the way now, and it will take about 7 days to arrive.
Tracking number: YT23127******5898
2023-05-11 20:51 Arrive at international airport to abroad
It is normally in transit now. Hope you will get it soon. And please give us some feedback if possible when you receive the shoes. Many thanks!
If you have any further questions or need any help, please feel free to contact us by email sophia@chamaripashoes.com, or whatsapp: +1-626-531-5092.
Best regards
Chamaripa team
I bought $450 in shoes. I returned them for a different size. It cost me almost $500 to ship to China. When I chat or email, they told me that they got my returns and will process my order or give me a refund. They also on discussions have said that they have no credit and they never got my return. I sent it federal express so I know they got them.
This has been going on since September 2019.
Just this week they made an unauthorized charge on my PayPal account. If anyone has any suggestions, please let me know.
I have already closed the PayPal for the transaction before they would agree to refund. Of course now they are telling me that they are a different company and are not sure why I am contacting them. Frustrating!
This company is scam, they advertise phone numbers in the USA, but actually they are from China, and don't have representative in the US or Canada.
I tried to return the shoes, and after 14 days they reply to my email with a returned address, i had to pay for the shipping for detected shoes, their delivery took 26 days, and there customer service is very bad, and after 2 months still waiting the refund from my papal. Very bad company don't buy from them.
Alex
The expensive shoe I ordered was for winter and I ordered it in middle of summer to start wearing in fall. The bottom of the shoe was so badly made that it damaged my feet when I wore it for first time. They are well aware of the issue and quickly want to order in sole for the shoe to fix the issue. A $200 shoe should not require that since it cost them 10th of the cost to make it. They refused to replace or refund the shoe and you can not return it since it was worn once and they refuse to escalate or provide contact info for their management. Order shoes locally so you can access them within the country. This has been a worst experience dealing with this company
Tip for consumers:
do not order from this company
Products used:
shoes
I had awful experience from this, just wonder home come they have positive reviews.
When I received my delivery found out, shoe was very uncomfortable & tight & texted them on WhatsApp about refund, they don't have any email address.
After about week I got reply from china when I sent them couple of texts.
She sent me return instructions & advised me to mention goods under $20usd in custom section, actual shoe was about $242 NZD they do all kind of doggy stuff. Anyway I sent back to China which cost me about $70 NZd
About 3 months I never heard anything back from them then I started chasing them about my return shoe.
Finally I got text from lady, saying my shoe got damage on the way therefore they can only refund me 40%
Eventually they refunded me 50%
I spent total $ 312 NZD, $242 plus $70 for return,
Got $121 NZd only
I recon it's totally unprofessional & doggy business, they replied my text messages after 2 week when I sent them multiple messages.
Tip for consumers:
Never buy from them
Products used:
Shoe
I ordered a product that was very nice, but I had to return for size. After weeks of emailing and calling (they do not answer calls - simply rolls to voicemail that is never returned - they do not respond to email), I had to reach out to my credit card provider and dispute the charge. I have documentation that my return was received weeks ago, but no refund issued and absolutely no response to my attempts to resolve. BEWARE…. I liked the product, but will not do business with a company with this kind of service.
Tip for consumers:
Avoid Chamaripa as a place to shop. Service is non-existent. I was burned on a refund and never got the chance to discuss with anyone - won’t answer the phone, return messages, or respond to email.
Products used:
No service acknowledgement on multiple phone calls and emails. They literally do not take calls (always voicemail with no response) - and do not respond to emails…….They accepted the return I sent back, but never refunded me and will not respond……Highly suggest you choose to take your business somewhere else.
If someone can reach out to me will be great. I go to the below link https://www.chamaripashoes.com/ceshi/ceshi.php
And nothing shows up. Horrible experience. If I do not hear from you guys within the following days, I will ask my bank to cancel this purchase
Hi Yuen M,
Thanks for your shopping on Chamaripa.
Confirmation email was sent by system automaticially, could you please check if it went to spam folder?
We have sent tracking details by email and whatsapp, your order is on the way now,we expect that it will be delivered in 3-5 days.
Hope you will get it soon. And please give us some feedback if possible when you receive the shoes. Many thanks!
If you have any further questions or need any help,please feel free to let us know.
Best regards
Chamaripa team
Hi Yuen,
The tracking shows your order was delivered on 24 May. Tracking number 9405509202043035317291, tracking site:
https://t.17track.net/en#nums=9405509202043035317291
You confirmed me you received the shoes on whatsapp and email. Happy to know that you received the shoes and they fit well. Please feel free to let me know if there is anything else I can do.
Best regards
Chamaripa team
I only ordered from Chamaripa Shoes because I ascertained that they offer free worldwide shipping and a 60-day return policy. While the shoes are visually as described on the website, they have an extremely unpleasant chemical smell which made me nauseous. Customer support confirmed that the shoes can have a strong chemical smell and for reasons unknown to be do not seem to see that a quality issue. Since I do not want to wear toxic shoes, I asked customer support to issue me a return shipping label as described on their page. Chamaripa, however, insisted that I have to send them photos of the shoes before they would issue me a return label. However, I do not understand how I can capture the smell on a photo, especially since Chamaripa has indicated that they are aware of the toxic chemicals in their shoes in the first place. Since my last correspondence with customer support, I have not received no further reply and of course no return label. While the shoes do make you taller, if you have no stomach for awful customer support and toxic chemicals, stay clear of Chamaripa at all costs.
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Buy CHAMARIPA? Elevator shoes for man's tall without losing any comfort, Height Increasing Shoes and best elevator shoes brand that make you taller 2-5 inches invisibly.? Free Shipping? 24 x 7 Support?
Hello,
Sorry to hear that your order was stolen. After checking, your order was delivered successfully on 8 Jan,2024, tracking number is 6A33911681983.
Tracking site: https://t.17track.net/en#nums=6A33911681983.
2024-01-08 12:16FR, Votre colis est livré dans votre boite aux lettres.
We suggest you call police to do investigation, we maynot refund for a delivered order.
Best regards
Chamaripa team