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endersj
1 review
0 helpful votes
1/31/18

The contract you sign to receive service does not allow for cancellation for any reason, even if you move to a state where they don't offer service. I am now forced to pay for an additional year for a service I am not receiving. I would give this company 0/5 stars if were possible.

When I signed up with CSG, I was often away on assignment so we paid for a security monitoring company so my wife could feel safe when I was gone. CSG said that if the military gave us orders to relocate before the end of the contract, they would cancel the contract. So when I got orders to return to my home of record, WA state, they said that this doesn't count and we are still locked into the contract. I asked what we can do since we were leaving Texas and we cannot transfer service to Washington because they don't even offer service there. Maybe I can pay a cancellation fee. They said no and I will have to continue paying for an entire year even though they will provide no service. I asked if they thought that was fair and the customer service agent said, "You obviously thought it was fair when you signed the contract."

This is how they treat veterans.

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