• CenterCaps.net

CenterCaps.net

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

CenterCaps.net has a rating of 1.98 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CenterCaps.net most frequently mention customer service, credit card, and return shipping problems. CenterCaps.net ranks 852nd among Auto Parts sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    4
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Unbelievable, product has heavy rust, customer service reply was..."that is normal, center caps are functional."
  • now dealing with credit card company because centercaps will do nothing.
How would you rate CenterCaps.net?
Top Positive Review

“Good service”

Kenneth F.
3/3/22

Fast shipping and the center caps was in good shape. They sold them to me for a good price. Will be using this site again.

Top Critical Review

“Company is not credible.”

Mark H.
10/8/22

Ordered a hub cap and they said it was delivered couple days later. Never received order. They shipped it to deferent address and won't respond to my calls or emails. Lucky I paid with a credit card I can report that I never received order and they will pay me back cause this company sucks…they sent order to completely different address and state. I made sure the info I gave them is correct and it is. This company is not legitimate and will bill you and not deliver what you order.

Reviews (60)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7) credit card company (4) restocking fee (3)
Thumbnail of user baillessbaker74
1 review
0 helpful votes
October 2nd, 2023

Said it would fit my 2016 tacoma it did not and was not the right cap it was also dirty and scratched like it was taken of a wrecked vehicle and put in a box

Thumbnail of user markh4023
1 review
0 helpful votes
October 8th, 2022
Verified purchase

Ordered a hub cap and they said it was delivered couple days later. Never received order. They shipped it to deferent address and won't respond to my calls or emails. Lucky I paid with a credit card I can report that I never received order and they will pay me back cause this company sucks…they sent order to completely different address and state. I made sure the info I gave them is correct and it is. This company is not legitimate and will bill you and not deliver what you order.

Tip for consumers:
They shipped to wrong address vs the correct info that I entered.

Products used:
Trued to order replacement hub cap for my Buick 2003 lesabre.

Service
Value
Shipping
Returns
Quality
Thumbnail of user coryh197
1 review
0 helpful votes
October 13th, 2022

I order caps for my truck that I am restoring back to how it looked new. The caps I ordered were not cheap, and they said "refurbished" on their website. The ones that arrived to me were in NO way refurbished, in fact, they looked like they were pulled off a junkyard truck. I requested a full refund and I will not do business with this company again. I'd say they are dishonest at best...

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharons2678
1 review
0 helpful votes
June 3rd, 2022

This company has more than 1 review indicating that they never sent the purchased part. So when we recently ordered a $350 part, we chose to use UPS with tracking. Center Caps created a label, charged for the part, but never shipped it. They decreased the number of center caps in stock by 1 as though they had shipped, but UPS did not receive the package. After 2 wks of phoning (never an answer) and emailing (no response) I checked their website and they had increased the number of caps back up to the original amt. In stock. I had to reach out to Paypal to start a claim dispute. Luckily, I had screenshots of everything and was able to prove that it was never shipped. Paypal is refunding my money. I recommend that you use tracking with this company or risk throwing away your money.

Thumbnail of user tomk1148
1 review
0 helpful votes
August 18th, 2022

Over $100 for a set of refurbished center caps! What a joke for a piece of plastic that is not even new! Scratches and everything on these $25 each pieces of $#*!! Do not bother with this company!

Tip for consumers:
they one ship you one center cap for $25, what a ripoff!!!! You can get better deals on ebay or amazon!

Products used:
a $#*!ty refurbished center cap

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradk158
1 review
18 helpful votes
July 14th, 2020

WOW... Wished I had taken a glance at the review just as many have previously stated. The website looked legit, processed the order and even got a deal for ordering a complete set of Ballistic wheel caps. The next day they sent me the order confirmation stating the items had shipped (July 2nd). I have ordered may things on line and every time i have been provided with some sort of tracking info. However with these jokers standard USPS apparently does not provide tracking and does not come with insurance... Okay. 10 days later no centercaps, repeated emails with no response, repeated phone calls selecting any and every option they have and nothing. Cant anything be done about this. I work hard for my money only to have some jerk offs like these come in and rip me off...

Thumbnail of user lisat680
1 review
2 helpful votes
May 29th, 2020

I bought 1 set. I got charged for 2. I sent proof that I only bought 1 set and this company refuses to refund my money. Also, they are in awful condition.

Thumbnail of user davidd1823
1 review
13 helpful votes
June 18th, 2020

I purchased an ostensibly new wheel cap for a 2012 Hyundai Elantra online via ebay. It was delivered promptly. However rather than receiving a new Hyundai cap I got a used Toyota cap. I sent two notices to centercaps letting them know of the error. However I didn't hear any response until I filed a refund request with ebay. Only then did they answer my complaint, and said they would mail the correct product asap. I did receive a delivery within 3 days, and it was the correct wheel cap. But once again, it is clearly a used cap, not new as advertised. I am trying to figure out how to file a review on ebay since I ordered it as a guest rather than try to remember my login information! Do yourselves a favor and try someplace else!

Thumbnail of user jamieb275
1 review
0 helpful votes
June 10th, 2019

I ordered center caps and it's been over a month! I'll take a L if it saves someone else from doing the same thing!

Thumbnail of user keitha166
3 reviews
12 helpful votes
December 27th, 2019

So I'm looking for a hubcap for my 2001 Ford E150 van. I find one online for $35 it's reconditioned. So I received the hubcap in the mail it's dented and actually has a tear in the metal! And I realize it's much bigger than the hubcaps on my van. That's because it fits a Ford E250, E350 or E450 not an E-150! I email them. I have to pay the return shipping. Get charged a 20% restock fee. The last pic is a E250 vs. E150 hubcap. Don't use this company!

Thumbnail of user phillipw27
2 reviews
14 helpful votes
June 8th, 2020

Beware of these people! I ordered a center cap for my 98 Mustang GT to replace one that was damaged in an accident. It was advertised as refurbished, however, when it came in the mail is literally poking through a thin vanilla envelope that wasn't even padded. It was used and badly damaged. It was 5 times worse than the one that it was supposed to replace. Thank goodness I paid for it with PayPal and immediately filed a claim with PayPal within 15 mins. I then sent them an email telling them I had filed a claim and they stated simply, "return it if I wasn't happy", to which I replied "send a return label and I will send it back to you". PayPal will give me my full amount regardless. It needs to be thrown in the trash to tell you the truth, it is useless. It took a threat to get them to return an email.

Bottom line, do not do business with these people, they are cons! Is there any honest people out there anymore?

Thumbnail of user kelseyk13
1 review
11 helpful votes
July 4th, 2019

Ordeded a center cap for my 7 series BMW, part was shipped out and arrived in only a few days, however it was the wrong part (was plastic and supposed to be chrome) AND it was damaged. When I contacted them and politely asked how I could return it, their response was, "Look at the listing nowwhere does it state CHROME. Clearly stated at Painted Finish. We do not pay for return postage and 20% restocking fee. Again, read the listing." I replied and said I wouldn't pay the restocking fee because it isn't listed on the return policy on their website or on the listing, but I would happily pay the postage, and regardless of it being the right or wrong part, the part they did send was damaged, had scratches all over it and was beat up, so even if it had been the correct part, I would still want to return it. Their response was "we will respond directly to your credit card company. Thanks." I don't know what they mean because why would MY credit card company help them, I already paid for the product and they are refusing to return it. I gave them a 1-star review on Facebook that just said "terrible customer service" and then they emailed me again, asked me if it was me who left the review, and accused me of threatening their family. Last time I checked a bad review is not a threat. Don't buy from this company unless you like dealing with whiney babies.

Thumbnail of user judier2
1 review
10 helpful votes
July 7th, 2018

I ordered a set of hubcaps! Only one came in it was an old cap (scratched up)(just painted over!) Do not order from the site total BS! I'm shook #triggered I have to write at least 100 characters so I'm filling in... but true experience! I should have checked this site for reviews

Thumbnail of user reia2
4 reviews
1 helpful vote
January 26th, 2018

Unbelievable, product has heavy rust, customer service reply was..."that is normal, center caps are functional." What a joke! Avoid this used parts seller.

Thumbnail of user lisav74
1 review
1 helpful vote
January 2nd, 2018

I placed my order a month ago. I only received the initial email stating they got my order and would advise when it was dispatched... crickets... nothing. I followed up a few weeks later and didn't even get a response to that... feeling very ripped off!

Thumbnail of user markk406
1 review
1 helpful vote
December 7th, 2018

The only 2 "five star" reviews were done on 7/22/18. If the owner is going to do bogus reviews, here's an idea, do them on separate days. CRIMINALS AND RIP OFF BUSINESS!

Thumbnail of user rippedo25
1 review
5 helpful votes
July 29th, 2017

Beware of these criminals! Beware of these criminals! Beware of these criminals!
Beware of these criminals! Beware of these criminals! Beware of these criminals!
Beware of these criminals! Beware of these criminals! Beware of these criminals!
Beware of these criminals! Beware of these criminals! Beware of these criminals!

Thumbnail of user markw605
1 review
3 helpful votes
August 10th, 2018

Single person company with no customer service. He sent the wrong hubcap even though I clicked on the correct one. DOES NOT ANSWER PHONE OR RESPND TO E-MAIL!

Thumbnail of user jasonk119
1 review
1 helpful vote
August 29th, 2017

Stole my money and never sent my center cap. Cant even reach anyone by phone and no emails have been returned.
Wish I would have read the reviews first

Thumbnail of user martins186
1 review
2 helpful votes
November 24th, 2017

No body answer about return policy. I keep writing tuis people about cancel or return my order and no body no body get's in touch with me about this matter

Thumbnail of user rogerr30
1 review
3 helpful votes
February 11th, 2015

I would not recommend centerCaps.net. I ordered a set of tire pressure monitors through ebay and went on vacation. I came back from vacation and saw that they had not come. I double checked on PayPal and saw that there was a refund of the money that came in three days after I had ordered them no explanation no nothing, sent them an email message to ask what had happened and didn't get a reply.

Thumbnail of user johnb949
1 review
1 helpful vote
August 31st, 2017

Whorst company ever be ware odered one center cap from these guys when I
Received the cap it didn't look at all like the one I ordered not the same size or shape
These are criminals of the whorst kind Do not use them Please.

Thumbnail of user raymondc36
1 review
5 helpful votes
April 24th, 2015

I have been waiting for 5 weeks for my hubcap. After. Waiting 3 weeks I emailed the company and all I received was a tracking number in response. When checking it out, it showed it had been shipped the day I orded it then disappeared in the USPS system. I wrote back with that info. I received a reply of we are looking into this and will get back with you asap. After a week I asked again where is my cap. I am getting no response. All I want is what I paid for.

Thumbnail of user mikeh268
1 review
2 helpful votes
September 13th, 2016

Ordered the part, took all info, Did not recieve part and after 3 weeks asked why.
Reply was they were out of stock and would refund. After 2 months still no refund.

Thumbnail of user johnh255
1 review
6 helpful votes
September 30th, 2014

I also whish I had read the reviews. The center caps they sent for my Toyta Tundra did not fit. I followed the return instructions that were provided and thought that I would quickly recieve a refund. When the refund never came I called the customer service line and was told that there was no record of my purchase ( this was after I provided all info on their feturn form) and that now I should file a dispute through my credit card company. This company completely sucks.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

OEM Center Caps Hubcaps Wheel Covers Free Shipping To All 50 States, Fast Shipping Secure Checkout

How do I know I can trust these reviews about CenterCaps.net?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CenterCaps.net?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business