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  • CellPhoneShop.net

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Overview

CellPhoneShop.net has a rating of 2.5 stars from 206 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellPhoneShop.net most frequently mention customer service, tracking number, and car charger problems. CellPhoneShop.net ranks 196th among Mobile Phones sites.

  • Service
    32
  • Value
    34
  • Shipping
    33
  • Quality
    32
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What reviewers want you to know

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Critical highlights

  • Called customer service and they hid behind "company policy".
How would you rate CellPhoneShop.net?
Top Positive Review

“What happened to these folks”

Dee R.
7/17/17

This has for the last fifteen years the best cell phone add-ons place there is. They were in Shanghai China, the had the best shipping of anyone on the internet, it was overnite for 11.95$ and it always got here. I did thousands of dollars with them and NEVER once had a issue. Did Amazon buy them out? Wow this blows, they had great deals on off Chinese manufactured stuff, but also had OEM and Manufacturer Genuine Parts for great prices, If they are out there, COME BACK, amazons ok, but I like the little guys better, and faster too. Maybe they reopened under new address, if anyone knows post it Thanks,

Top Critical Review

“Ordered i5 phone pouch”

thomas m.
1/8/14

Ordered i5 phone pouch. Took 17 days to arrive. Iphone did not fit into the pouch. Had to send them a photo of the phone not fitting After numerous e-mails back and forth. They will refund me 3.39. However, I need to first send back the pouch by usps. So I would need to spend 2.00 to get 3.39. Worst company I've ever dealt with. Since this ordeal began, I have expended at least 2 hours of my time. I will not put any more good money into a junk site.

Reviews (206)

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customer service (25)
Thumbnail of user thomasm66
1 review
0 helpful votes
January 8th, 2014

Ordered i5 phone pouch. Took 17 days to arrive. Iphone did not fit into the pouch.
Had to send them a photo of the phone not fitting After numerous e-mails back and forth. They will refund me 3.39. However, I need to first send back the pouch by usps.
So I would need to spend 2.00 to get 3.39.
Worst company I've ever dealt with. Since this ordeal began, I have expended at least 2 hours of my time. I will not put any more good money into a junk site.

Thumbnail of user songminc
1 review
0 helpful votes
June 2nd, 2014

Never buy product from this company again. You will regret. The products are having low quality. I bought the cellphone cover with useless screen cover, the iphone charger cable is not working. If you email them, no reply more than 48 hours. If you call the customer service, it is in India, they will be sorry for what happened but they are unable to solve the problem. If you return, you need to pay shipment fee.

Thumbnail of user ds81
1 review
1 helpful vote
May 18th, 2014

I wish I would have read reviews on this company and realized that they were in Hong Kong before I placed my order. I ordered two Galaxy Note 2 pens which took 3 weeks to arrive. One was actually in the package cracked and broken, and the other is not working properly with my phone, i.e.the pen "drags" between letters and words which renders it useless to me. Highly unsatisfied.

Thumbnail of user joer128
1 review
0 helpful votes
May 28th, 2014

I ordered a screen protector for galaxy note3. It's been almost 1 month and I still don't have it. After I ordered it I find out its coming from overseas and they added shipping charges at the end. You are tricked by this company. Do not buy from them. They are a very dis honest bunch. They don't even respond to your email and there's no tracking number for your order. Total disregard for customers. I can't believe they are still in business.

Thumbnail of user lisak39
1 review
1 helpful vote
February 25th, 2014

I bought chargers and plugs 2 started on fire. And the USB cables do not work. I contacted them they said they would refund and never did. Now they will not respond to my emails. I will never buy from this place again and I will warn all my friends. Good thing we were there when the plug started on fire. Stay away rip off not even worth the price. My house could have started on fire from their crap and they just ignore your email.

Thumbnail of user ys13
1 review
2 helpful votes
June 12th, 2014

This online shop is fraud, STAY AWAY!

I bought USB cable for iPhone 5s. It was $1.29 so decided to buy.
However, they sent me a broken one. Not working at all.

They have 14 days return policy so I sent them email and I asked for replacement, but I haven't hear from them over a week now.

Guys, if you don't want to waste your time, just shop at other places, not here!

Thumbnail of user jeffreyc19
1 review
8 helpful votes
October 20th, 2014

I wish I could do no stars.
Speaking to their call center and getting customer service reps with heavy accents named, Martin, Ben, Suzzie etc etc
All the junk is shipped from Hong Kong which they dont tell you so beware! So unless you fork out a crazy amount of money your stuff will take weeks and weeks to deliver.
They could care less about what you ordered or they will tell you straight out that "We cannot help you"
Reviews are horrible, I wish I seen them ahead of time.

Tip for consumers:
STAY THE HELL AWAY

Service
Value
Shipping
Returns
Quality
Thumbnail of user sain9
1 review
1 helpful vote
November 11th, 2014

Hi, I'm from Toronto, Canada. I ordered mobile charger on Oct 14,2014 n today is Nov 11,2014. Still I did not receive my order. I called to their call center on 6th Nov, 2014. First time an Indian lady lifted said I'll receive my order in 2 days. N from then on, I tried calling customer service but it will get disconnected automatically.It's my f***ing fault. Even though I read bad reviews about this website I ordered charger. God knows whether I will receive by this year or no. Guys, Plzz don't purchase any stuff from cellphoneshop.net.

Tip for consumers:
Plzzz don't buy any stuff. Don even try to open this website, if you so then immediately get out f it. I hate to give 1 star too.

Service
Value
Thumbnail of user jimm780
1 review
6 helpful votes
September 4th, 2014

I bought a battery for a smart phone from cellphoneshop.net. When it arrived, it didn't fit in the phone. It was the wrong battery. It didn't fit even though the site said it would fit my model. I complained. I was told to email them. The email bounced! I have a worthless battery and a credit card bill that must be paid. Never, never again will I visit this site. I wish I'd shopped around because I found the exact battery I needed at a fraction of the price on other sites. DON'T BUY FROM CELLPHONESHOP.NET.

Tip for consumers:
Ebay or any other site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffh49
1 review
0 helpful votes
January 2nd, 2014

Ordered a case for my tablet. Despite expedited first class mail, it took more than 2 weeks for delivery. When I plugged the keyboard into the charger cable, the port immediately snapped off of the circuit board. I emailed them to complain and get a refund, but after two days I have not gotten a response. I will be contesting this charge with my bank. DO NOT USE THIS COMPANY!

Thumbnail of user randallb26
1 review
1 helpful vote
February 7th, 2014

When a price seems too good The product was defective. The bluetooth headphone would not hold a charge. I returned it immediately and they sent another with the exact same problem, which I returned as well. Now they won't replace OR refund. This is a racket being run from out of the country. Go to a reputable US dealer and pay the going rate. Save yourself the aggravation and the money.

Thumbnail of user breed7
1 review
0 helpful votes
November 7th, 2014

I ordered a custom skin for my phone. There is nothing good I can say about the product except the price was cheap. The image was not as sharp as the original. The adhesive does not stick well. It does not fit my phone well. The edges hang off the curve of my phone & do not stick down. The corners would have to be split to fit the curve of my phone. Maybe it would work for flatter phones.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sidneye8
2 reviews
1 helpful vote
October 30th, 2016

They went out of business with my $23 in credit. I trusted them because of years of satisfaction. I would have used immediately. HAd no clue.

Thumbnail of user jacka30
1 review
1 helpful vote
May 25th, 2014

These people are scam artists selling 3rd world electronic products. They will never give you an address to return a product. They only way they will track your order is by order confirmation code- not by name - email - credit card - they play dumb and say they cant help you.
American Express was so frustrated with them that they refunded my purchase!

Thumbnail of user judys19
1 review
1 helpful vote
April 25th, 2014

Never again... I ordered power cords for my IPhone 5... not long after receiving them one went bad... I emailed the company and they did replace it, however, by the time I received it the other one went bad also. I contacted company and now they say basically "too bad". I told them it was Fine... I can live with that, but I will make sure I post a review to warn others... So pay a little more but stay away from this sight...

Thumbnail of user rossw20
1 review
6 helpful votes
August 26th, 2014

Added $18 for shipping without ever confirming with me the price for shipping. Their online ordering only shows that after you've already paid. Very sneaky business practice. Based on all the other reviews here it's clear that this business doesn't care at all about customers.

Service
Value
Shipping
Quality
Thumbnail of user bille9
1 review
1 helpful vote
May 7th, 2014

Disaster. All deception. After 2 weeks they (east indian accent)said to wait another week because customs could be holding up Hong Kong shipment. Haven't seen the product yet.

Thumbnail of user mj55
1 review
3 helpful votes
April 7th, 2014

I ordered a few chargers from this site and they all arrived. They worked for a few weeks/months before dying. I figured since they are so inexpensive, I'll just buy more. This time I've waited five weeks with no chargers. I contacted them and asked what address they sent to. They responded and confirmed it was sent to the correct address. A few days later I got an email stating it was returned to sender, even though the address was correct. They wanted me to pay $5 again for shipping although it was no fault of mine. Never again.

Thumbnail of user joyceg11
1 review
0 helpful votes
January 1st, 2014

I will not purchase anything from this site again. I bought a cell phone charger for my iphone 5s and it stopped working in less than a month. When I asked for a refund, they said I had to pay shipping back, which frankly was more than the charger. They said they could not pay for shipping, despite the fact that the device was defective. Be careful what you buy on this site. It's better to pay more and get a product that works!

Thumbnail of user johnh272
1 review
1 helpful vote
November 22nd, 2014

I wouldn't buy from them again. They suggest that they are based in the UK but they are not so delivery by mail is 7-10 days not the 24 hours one would expect from a UK retailer.
They don't reply to emails about the order (I wrote saying the ruggedised iPhone case I wanted had to arrive before I left on holiday otherwise it was not needed.)
The cover itself was poor quality and didn't meet requirements.

Thumbnail of user rhondar4
1 review
0 helpful votes
January 24th, 2014

I will NEVER buy anything from this website again! I bought an IPad charger cord for my IPad 2. The cord got stuck in the IPad charge port and it wouldn't even charge my IPad. This stuff is CRAP! I called the customer service number to see how to return defective merchandise and the guy, who did not speak good English, told me I had to go through the website contact information to get it resolved! WHAT? I did that and still haven't heard anything back from them. Please BEWARE if your looking to buy something from this website!

Thumbnail of user aa784
1 review
2 helpful votes
May 1st, 2014

Stay away! I would get a less than one star rating if there was. Their customer care does NOT show that they care customer at all! Just rude! Doesn't even take on any responsibility at all! Never would buy anything from cellphoneshop.net any more!

Thumbnail of user ruthb21
1 review
1 helpful vote
May 14th, 2013

Kindle Fire HD case/cover I ordered arrived directly from China reeking of some horrid, bizarre chemical smell. I can't possibly use it! There's nothing on the website to indicate you are ordering from China. Makes me nervous about the car charger I also ordered, and now I hesitate to try it.
This site came up first when I googled Kindle cover, which must be the result of some system of payments to be put first. I didn't realize this was such a risk, as I'm not accustomed to double-checking normal-looking websites. Mistake!

Thumbnail of user mattb70
1 review
0 helpful votes
June 11th, 2014

Ordered a 10ft. Replacement cord for my iPad. Received a strange 10-in-1 usb connector in which 1 of the 10 was an iPad connection. The cord was only 6 inches long. The product worked as a recharging cord, but my computer didn't recognize the iPad when connected to it. Cheaply made, and the other connections had bent prongs.

I'd return it, but if the other reviews are correct (and I have no reason to believe they aren't), all attempting a return would do is make me lose more money on shipping.

Thumbnail of user rochellew1
1 review
0 helpful votes
January 2nd, 2014

Awful. Do not use this site. Unusually for me I did not check reviews before ordering. Four weeks later, having waited an excessive time for delivery of an iPad case with keyboard, which I returned immediately as it was shoddy, I am still awaiting a refund. I followed their instructions to the letter and now they're asking if I have proof of posting, which i have. I get the impression that they are like Ryan Air and will do everything possible to cheat you. God knows where they are really based. Despite the UK address and phone number, all activity is happening a long way from these shores.

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