• Celeb16

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Celeb16 has a rating of 4.26 stars from 34 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Celeb16 most frequently mention bridesmaid dresses. Celeb16 ranks 38th among Wedding Dresses sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

  • I am totally amazed by the level of Celeb16 s customer service.

Critical highlights

  • I ordered my bridesmaid dress, even paid an extra $40 for shipping, so that it could arrive April 20th, 2015.
How would you rate Celeb16?
Top Positive Review

“I wanted lighter cotton fabric for a July wedding,...”

mary d.
3/12/14

I wanted lighter cotton fabric for a July wedding, but one of my colors was navy, which made this summery dress very sophisticated. In darker shades, it is especially versatile for re-wearing. To me, it has potential for business wear with the right accessories. Very flattering and an interesting neckline. Draws attention away from broader shoulders.

Top Critical Review

“Never received dress-scam”

Jennifer M.
1/18/16

I ordered a dress, on April 5th 2015 for a wedding. When the wedding date neared at the end of May, and after sending celeb 16 numerous emails, I didn't have the dress. I had to scramble to find something else to wear and was out $40.00. Bottom line: do your homework before you order online, and if it's too good to be true, it is.

Reviews (34)

Rating

Timeframe

Other

Reviews that mention popular keywords

dress (26) customer service (4)
Thumbnail of user jenniferm174
1 review
0 helpful votes
January 18th, 2016

I ordered a dress, on April 5th 2015 for a wedding. When the wedding date neared at the end of May, and after sending celeb 16 numerous emails, I didn't have the dress. I had to scramble to find something else to wear and was out $40.00. Bottom line: do your homework before you order online, and if it's too good to be true, it is.

Thumbnail of user katieb34
1 review
1 helpful vote
June 3rd, 2015

Honestly, What a nightmare?!? It looks so great on the website but their shipping is terrible, they can't deliver on what they promise and their costumer service and response time is even worse. Dig into this company just a little before you order and you will see they give lots of people the run around! DO NOT ORDER! I had to order a new dress in order to make sure I would have one in time for my best friend's wedding and I gave them 3 months when they promise a max of 32 days! Safe yourself the stress, frustration and headache!

Thumbnail of user jessicak36
1 review
1 helpful vote
August 20th, 2015

I agree with several other reviewers that Celeb16 has no concern for its customers. I ordered my bridesmaid dress, even paid an extra $40 for shipping, so that it could arrive April 20th, 2015. I have yet to receive the dress and it is August 20th. I have never heard back from this company even though I was assured it would arrive on time. This company I believe works out of China and is not trustworthy. Save your money and order from a local company!

Thumbnail of user ginas15
1 review
3 helpful votes
January 21st, 2015

On 11/9/14 I ordered a pair of shoes from celeb16. My invoice stated that it could be up to 4 weeks before I received my purchase. On 12/19/14 I contacted customer service (through the completely useless online email) because I still had not received my item. I was told my shoes were on back order and I would receive a refund. In fact it was already being processed (how convenient). There have been a few emails in between then and now (1/21/15) and still no refund. They are no longer responding to my inquires. I can only hope that my bank will assist me in my refund. This company is totally unprofessional. Its pretty much theft. I am writing as many reviews on every website possible to help others avoid this scam of a company.

Thumbnail of user glennd15
1 review
1 helpful vote
May 11th, 2015

Bad quality garment with stitches faults and misaligned seams. Even worse service, will never respond to problem emails. Was forced to use paypal disputes to resolve.

Thumbnail of user mariec24
1 review
3 helpful votes
July 15th, 2014

Horrible service, refused to give refund, can't complain about the dress because I don't have one to complain about, or the refund, horrible company, will never ever ever order from them or suggest them to anyone.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Celeb16?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Celeb16?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business