Ceaco

I fell in love with this puzzle picture. It was 500 pieces, figuring it was OK. I put the frame together but was having trouble with the top of frame. The top row did not want to fit smooth like the rest of the puzzle. I have never seen this problem before. I am very sad about it because I loved the colors and the wolf. I will be leary to buy more of this brand. What good is a unfinished puzzle?I want to glue it and hang it on the wall, I am thinking it will look funky, and dumb because of pieces not connecting. Ty -Tina 12/24/2023

Used to only buy Ceaco puzzles, but will look to other brands now. Puzzle size is much smaller but price is still the same. When I opened the box, lots of pieces still attached.

Our nightmare before Christmas puzzle was missing 44 pieces! Very disappointing to be unable to complete this puzzle!

Bought 550 piece "Harmony" thinking it would be a relaxing break between 1,000 piece puzzles.

First, the good -

Beautiful image with quality printing, was enjoyable to look at during process.

Now, the not so good:

As mentioned frequently by others, thin pieces, lots of dust, image lifting off, and fitting rather dicey.

But the real deal killer was we felt that many pieces were of a similar pattern and shape as to very nearly fit, but not quite. We nearly quit several times as it was so exasperating, but persevered.

Jig saws are supposed to be intriguing and satisfying, not annoying.

So we found it very frustrating rather than fun. We normally keep our puzzles to re-do or give the simpler ones away but we will save friends the irritation and just throw this one out.

Amazon reviews had stated pieces missing. Thought customer lost them. Mine had FOUR pieces missing. I have never had that happen before. I am meticulous about keeping track of pieces. The quality was great and it was a beautiful, challenging puzzle. I would have definitely ordered more but it is so frustrating working on a 1500 piece puzzle and having pieces missing.

Did u change the way ur puzzle pieces look because I just ordered puzzles from Amazon and I've been doing puzzles for years and the ones I got the pieces are totally different. Just disappointed w I th the pieces being different.

I was very disappointed when I finished my puzzle because a piece was missing, and I just bought it!

We opened a brand new Ceaco puzzle snd started separating the border pieces from the interior pieces. Many pieces were stuck together... not like it had been worked before, but in that they had not been completely through to separate it. To separate those clumps of pieces, would tear the backing off. Stay away and do not purchase. I have never reviewed a puzzle in my 56 years of life, but this was beyond frustrating! We were working a ton of puzzles during our Coronavirus quarantine and this really put more of a damper on an already stressful situation.

American Made? What an insult! Where is the quality control? The puzzle came with lots of puzzle dust, cut strips and misc debris. Why? And it was more expensive than the other puzzles available. Never buy again. I am not going to send customer service the barcode to my purchase to get the same exact problem.

I ordered four puzzles on 12/21 and expected them to ship immediately. We do a puzzle every New Year's Eve and I was looking forward to choosing from the four I had ordered to do with our guests. The puzzles did not ship until January 6th! I emailed customer service on January 2nd to see what had happened and to cancel if they had not yet shipped but they did not get back to me until today with an email blaming FedEx. I also only got three of the four puzzles with no word about a back order. Customer service for your company is disgraceful.