24. 9. 20 I rang up today to book Carl in for his help a woman told me to go look elsewhere for help I needed to fit my aerial up and point it to belmont transmitter Lincolnshire or Waltham transmitter Loughborough... I wasn't happy at all by woman response to me on the phone saying this... what happen to customers always right and putting customers first for the help... not paying the people to help them self's we paying them for there help to help us customers only... disgraceful by the lady... only in the end having to explain my self 4 times that carl knows whats going on and I need his help when she booked me in to get Carl help... just not happy with the lady and service I got on the phone today... why two stars was removed... cause of today issue not happy with at all... thought customers always right... its not about the seller or companies you pay the company or seller what you want to order or a company for help only... Carl just putting me down and my hopes to I said I like my aerial Lincolnshire way... he said your money your wasting end of the day putting my hopes down... disgusting behavior from Carl as a aerial company that should be helping you what you pay them for only... Carl was one of the best ever... till this happened above... I find Carl behavior weird he giggles and laughs smirks when he talking to customers in person even you can hear it on the phone he also harassing me by text near 11pm at night when I said goodnight nr 45 mins ago he only cares about himself and his money not about helping customers he's a disgrace... I DONT RECOMMEND THIS COMPANY AT ALL TO ANYONE... HES CHEEP COUSE HE DONES CHEEP WORK ONLY... I felt forced into having my own aerial facing north not the direction I want to face my own freeview aerial... I find his behavior very strange and weird toSee critical reviews
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