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Claim Your BusinessCatherine's has a rating of 1.21 stars from 244 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Catherine's most frequently mention customer service, credit card, and business days problems. Catherine's ranks 163rd among Plus Size sites.
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I received a charge from Catherine's and found out that it was for a subscription that I had no knowledge of. I called customer service and the agent canceled my subscription. I also requested that my funds be returned to my card. Waiting for that request to be filled,nothing yet. There is nothing on the website that states a charge would be debited off my card for a subscription. I decided to check the reviews and see if anyone else had this issue, and I see that I'm not the only one. If a company offers rewards be ethical and let that customer know what to expect with charges and membership. I just want my money refunded and my card number taken out of their database.
Very slow shipping. I had to return all merchandise due to not fitting properly. Everything runs extremely large. When the items were returned, they did not give me a full refund. A month later I was charged a $18 fee. When I called to inquire about this charge they said it was their monthly fee for their rewards program that I did not sign up for. RIDICULOUS!
I see Catherine's trying to come back from the pandemic. I ordered some swimsuits for my vacation but didn't arrive in time for my trip. A month. Catherines is O. K if you like something and are willing to wait for it. Don't order something if you need it for a specific date. I would order again if I really liked something and it comes a little later. I was happy with the items when they arrived. Also, you really have to know your size because sending it back will cost you money and I'm not about to do that. After all the horrible reviews, I give it some glimmer of hope. I give it C+.
Products used:
Swimsuit and coverup
Ordered the same lace tank. One in white one in black. Got 2 diff styles in my order White was what I ordered... black was a diff tank and 3 inches shorter
I purchase most of my clothes from Catherine's Plus Shops and have done so for the past years. However, I am very displeased with the coupons that are issued by this store. There are so many restrictions on which items the coupons can be used on that I am ready to switch stores to make my clothing purchases. Don't give me a coupon for 25% off and then tell me I can only use it on certain items. This is very confusing and misleading. Thank you for listening to my concerns.
I'm a first and last time customer here. They had a great sale and I got carried away and spent $250. I checked the return policy before ordering and they mentioned using the enclosed label and that shipping was not refundable, but I guess I forgot to read the fine print. I expected a pre-paid label with a return charge deducted that was equal to what I had paid when purchasing. But you're responsible for shipping back on your own, plus insurance. Because my items were heavy sweaters and velour warm-ups, it cost me $25.00 to send back on top of the original shipping charge! I did like the quality of their clothes, but it was all really big on me. I wouldn't recommend this site unless you're very sure of your size.
Catherines? Is dedicated to providing the best in women's plus size fashion. Designed specifically for the plus size woman & guaranteed to fit you beautifully. Free shipping to stores every day.
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