• Catherine's

Catherine's

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Overview

Catherine's has a rating of 1.71 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Catherine's most frequently mention customer service, credit card, and business days problems. Catherine's ranks 162nd among Plus Size sites.

  • Service
    122
  • Value
    108
  • Shipping
    121
  • Returns
    91
  • Quality
    95
Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
30
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So no personal touch to customer service--everything is recorded, canned and packaged for their convenience.
  • I have been charged ridiculous fees because I didn't make a payment on the credit card I took out!
How would you rate Catherine's?
Top Positive Review

“Charge on my Card”

Keya J.
3/9/24

I received a charge from Catherine's and found out that it was for a subscription that I had no knowledge of. I called customer service and the agent canceled my subscription. I also requested that my funds be returned to my card. Waiting for that request to be filled,nothing yet. There is nothing on the website that states a charge would be debited off my card for a subscription. I decided to check the reviews and see if anyone else had this issue, and I see that I'm not the only one. If a company offers rewards be ethical and let that customer know what to expect with charges and membership. I just want my money refunded and my card number taken out of their database.

Top Critical Review

“My Order Was Sent to the Wrong Address”

Becky P.
1/22/24

The person blamed PayPal for the it being the wrong address. However, PayPal had the right address. They refused to ship it out to the right address when it is returned. They have told me "too bad," and that I am just out the $53.98. I will never do business with them again.

Reviews (241)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (102) credit card (19)
Thumbnail of user janetp1594
1 review
1 helpful vote
March 15th, 2024

Very slow shipping. I had to return all merchandise due to not fitting properly. Everything runs extremely large. When the items were returned, they did not give me a full refund. A month later I was charged a $18 fee. When I called to inquire about this charge they said it was their monthly fee for their rewards program that I did not sign up for. RIDICULOUS!

Service
Value
Shipping
Returns
Quality
Thumbnail of user beckyp305
1 review
2 helpful votes
January 22nd, 2024

The person blamed PayPal for the it being the wrong address. However, PayPal had the right address. They refused to ship it out to the right address when it is returned. They have told me "too bad," and that I am just out the $53.98. I will never do business with them again.

Service
Returns
Thumbnail of user sharonb159
1 review
3 helpful votes
April 21st, 2017

Although I throughly love shopping at Catherine's, online the color I ordered was Bombshell Yellow, the color I received was Schoolbus Yellow. Not what I ordered, so now I have to put gas in my car drive well over 30 miles to exchange this! Maybe I should rent a car and send you the bill, I live on a fixed income, that doesn't mean I want to dress like it. Thank you

Thumbnail of user tammyr774
1 review
1 helpful vote
January 26th, 2024

As in other complaints - I am still waiting for a refund from Jan 9 2024 and it's been 3 weeks. Called and was told the credit was issued and that was it. Asked to speak to supervisor and was hung up on. Also the bureaucracy of the purchase is really bad - I purchased from Catherines.com. FullBeauty Brand filled the order and it was delivered by Global E Small Cross Border. Order Number: GE*******498US
Order Placed: 12/27/2023

Tip for consumers:
What has happened to customer service and companies fulfilling what they agree to with the purchaser?

Products used:
Underwear. Returned Coat, dress and top. Coat was nice but sizing was off. Dress - material terrible. Top - too small.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallyt316
1 review
1 helpful vote
January 22nd, 2024

My husband bought me a pair of boots never got them the shipped on Jan 3rd stuck in California since the 9th called was told they would arrive Jan 15th nothing called they said call back if you haven't received by 20th called then they said call back on 28th can't refund because they have been shipped they keep saying call back. They are terrible, cheat, scam they should not be able to sell look at all the unsatisfied customers it is really sad. I wont stop until i get the word out Catherines is a horrible store do not waist you time, money and effort they could care less! Thieves!

Tip for consumers:
Honestly, run around liers

Products used:
Boots never received kept being told call back , haven’t received a refund either I am calling the Better Business Bureau and filling a complaint

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizo77
1 review
0 helpful votes
July 16th, 2021
Verified purchase

I see Catherine's trying to come back from the pandemic. I ordered some swimsuits for my vacation but didn't arrive in time for my trip. A month. Catherines is O. K if you like something and are willing to wait for it. Don't order something if you need it for a specific date. I would order again if I really liked something and it comes a little later. I was happy with the items when they arrived. Also, you really have to know your size because sending it back will cost you money and I'm not about to do that. After all the horrible reviews, I give it some glimmer of hope. I give it C+.

Products used:
Swimsuit and coverup

Thumbnail of user roxanesmith323
1 review
0 helpful votes
January 4th, 2024

This company first time customer return policy says it's free this is only if you return the item and put it on the Catherine's card for future purchases I should have read the reviews but I'll be buying from this company ever again

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mistyw177
1 review
0 helpful votes
May 12th, 2023

Quality has gone down, and i have received the wrong items on my passed 4 orders, and can't reorder cause they just happen to be out of my item. Now I just notice I'm going to have a hole in my jeans and I can't return them cause I've worn them for 3 hrs now. Now I can't say I wouldn't order from them again but they are the last place I look for something

Tip for consumers:
Don't call to tell them that they sent the wrong items cause then they get defensive and try to make it seem like it's your fault. When also asked about an $10.99 return fee and why I have to pay it when it's there fault I have to do a return they give you the runaround, so I don't know if I have to pay it still or not.

Products used:
The pants but realized about 3 hrs after wearing them their defective and I'm going to be getting a hole and I can't return them cause I've worn them

Thumbnail of user auntjudyp
3 reviews
2 helpful votes
December 7th, 2023

On Nov 21,2023 I ordered on line. On Nov 27 checked and the order was waiting for carrier pickup as of the 22nd. They said check back Dec 4th. I checked on 4th and they said they have til 11th to deliver. As of today the order is still waiting for carrier pickup. On the 11th I will either have the package or cancel order. Needless to say I have no desire to buy anything ever from Catherine's again. Pathetic service. And obviously a normal behavior for them since those I spoke to voiced no apology nor did they sound like they cared about the crappy service.

Products used:
None so far

Service
Value
Shipping
Thumbnail of user fuckyouf21
1 review
0 helpful votes
January 13th, 2024

My catalog said if I put code CAVFFS from the catalog that I would get free shipping if I spent $35.00. When I did that it threw me over to a page that said I had to sign up for a free trial which turns out to charging me $16.95 a month. I think this company is fraudulent. I don't ever plan on using them again, ever.

Tip for consumers:
Test screw you

Products used:
None because of you shady dealings

Service
Value
Shipping
Thumbnail of user heathera948
1 review
0 helpful votes
December 29th, 2023

I placed an order on December 17th for a coat from Catherines as a gift. I received 40% off by signing up for emails but paid $13.98 shipping. The order confirmation arrived with a "free shipping" offer if I joined their VIP program, which stated I'd receive this free shipping in the form of a rebate within 3 weeks. This language misled me to expect money back. Emailing customer service proved unhelpful with vague, inadequate responses over 11 days and 14 messages. Their online chat vanished after one attempt.

The coat was the wrong size, requiring exchange. Lacking a packing slip initially complicated this. Exchanging online meant returning through Happy Returns, getting store credit, losing my discount, and re-purchasing the product at full price as well as paying another shipping charge. Only by calling them did I finally get a paid return label to hopefully enable an equal exchange, which I was assured of. However, this exchange process also supposedly takes 3 weeks.

Today I learned the "free shipping rebate" would arrive in the form of a January 15th gift card applied to my rewards account, not money. Their documentation severly lacks clarity on this. After replying I wouldn't shop there again and that I needed this to be a monetary refund, I was denied, being told "we do not send our members money."

I find the handwritten forms and weeks-long wait for exchanges and refunds unacceptable in 2023. The limited and unsatisfactory return options through Happy Returns are ridiculous. I can pay a $10.99 fee to return the item for credit to my credit card. Or I can return it for free for a store credit I won't ever use.

My dissatisfaction is fueled by numerous negative online reviews exposing questionable Catherines business practices. I've submitted this to the BBB and also posted on their Facebook page, trying to warn people to never shop here.

Thumbnail of user karens2726
1 review
2 helpful votes
July 7th, 2021
Verified purchase

I placed and order Feb 25th it is now July 7th and I still don't have it. Paid over $30 fo shipping. I've sent many emails no response. I waited over 20 mins for someone to answer the phone she told me I have to wait 2 more days and call back for them to send a refund. What a joke. I'd give negative stars if possible. They told me I knew it was on back order. Save yourself the headache and take your business elsewhere. The rep also told me she wouldn't be this upset because she works in customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user keya.jest
1 review
0 helpful votes
March 9th, 2024

I received a charge from Catherine's and found out that it was for a subscription that I had no knowledge of. I called customer service and the agent canceled my subscription. I also requested that my funds be returned to my card. Waiting for that request to be filled,nothing yet. There is nothing on the website that states a charge would be debited off my card for a subscription. I decided to check the reviews and see if anyone else had this issue, and I see that I'm not the only one. If a company offers rewards be ethical and let that customer know what to expect with charges and membership. I just want my money refunded and my card number taken out of their database.

Thumbnail of user petah14
1 review
1 helpful vote
December 28th, 2023

I ordered shoes following their online size guide, however they were too small so I returned them. They received the return on the 8th of December and as of the 29th December I still have not received my money back. I contacted them and was told that I have to phone, the phone number does not work.

Tip for consumers:
The quality of the shoes were good, just make sure you get the correct size.

Products used:
Shoes

Value
Shipping
Returns
Quality
Thumbnail of user kimberlyr1404
1 review
0 helpful votes
April 27th, 2022
Verified purchase

Ordered the same lace tank. One in white one in black. Got 2 diff styles in my order White was what I ordered... black was a diff tank and 3 inches shorter

Thumbnail of user driften1986
1 review
0 helpful votes
December 23rd, 2023

I had been a loyal customer of Catherine's and their holding companies of Beatuy Branda for years. They recently started a new return system called Happy Returns...I am not happy. UPS packaged both items together and because of that they claimed they only recieved one. Even with confirmatiom of reciepts, UPS, and Happy returns confirming my 2 items they still will not refund both items. I called and emailed multiple times and on agent told me "too bad." Other agents lied and said my return would show up in 48 hrs. It never did. So now they have my money and their product to resell. They have lost me as a customer forever. If you want to keep your money I suggest you walk away as well.

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user debrac1694
1 review
1 helpful vote
December 1st, 2023

Ordered a 50.00 bra and got a cheap pair of underwear instead. I called and they said my bra was on back order and it was there mistake to send me the underwear. They instructed me to return by bringing it to a ups drop off and pay for the return of underwear I never ordered. They refused to refund me for the bra unless I returned the underwear and paid. When I got upset on the phone I was hung up on. Called back got a different person and told her the issue and then asked to speak to a manager...she said hold on I will transfer you to one only to get hung up on again. Called again and now requested they send me a return label so I could return the underwear and get my 50.00 back...after 3 calls and 2 months still no label. They totally robbed me. Stay far away.

Products used:
nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user shamella
1 review
0 helpful votes
October 29th, 2023
Verified purchase

They charged me
For back order item they said wasn't
On back order so then when I item ship because stuff was on back order they wanna charge me shipping for each item separate when I order all at same time after they lied then still wanna charge my card an when calling for mgr I was hung up on five times an never talked to mgr they sickening I hate I ever tried to deal with them never again who them item had price for 7.99 online they charged me 17 dollars an some change when you shouldn't even have to pay for shipping they steal from customers I hate this company filing complaint with BBB against them asap

Tip for consumers:
Do not shop with this company they have no morals or principles

Service
Value
Shipping
Returns
Thumbnail of user hollyb776
2 reviews
1 helpful vote
January 24th, 2024

Takes FOREVER to get your order once placed and the sizing is horrible! I am a 2X - but their 1X is WAY too big but the OX/XL is way too small? Makes no sense - it's just one size down.

Service
Value
Shipping
Returns
Quality
Thumbnail of user susang3492
1 review
0 helpful votes
June 12th, 2023

I returned two bras, only received an email confirming one return. I had requested store credit, which I never received and customer service has not responded to my inquiries. They basically took my money and ran. They are associated with Woman Within. I will not purchase from either again. Buyer BEWARE! They should get ZERO stars

Products used:
clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user debb396
1 review
1 helpful vote
January 15th, 2022

I arranged with Catherine's to return item. Sent item back but they refused my refund. I expect Post Office was its usual slow delivery. Said it arrived after 60 day refund time span. So they have my item and my money. You would think if they sent me return labeling they would honor their agreement. I have put up with their slow times to deliver. So I will also stop shopping at their associated stores, too. One person might not change their policies but maybe they will tick enough people off that will.

Tip for consumers:
Very, very slow to deliver purchases and horrible customer service.

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user kje4
1 review
11 helpful votes
March 17th, 2021

I ordered a pair of pants on 2/19, they shipped on 2/23. It's now 3/17 and no delivery. One "tracking" link leads to a non-existant FedEx number; another says it's been waiting for USPS since 3/2. Emails to their "customer service" have yielded ZERO information, just "we apologise, be patient." I will be calling my credit card to dispute this charge. I will never, ever purchase anything from them again. SO disappointed

Products used:
Nothing, still haven't received after almost one month.

Service
Shipping
Thumbnail of user r.l7
1 review
4 helpful votes
June 2nd, 2023

I have shopped at Catherine's for years from the brick-and-mortar stores, retail location only, and have observed that the quality of their product has dramatically declined. I researched to possibly see what has happened to my favorite store and discovered the company went bankrupt and sold its business to another company. Of course, that would explain many things. I do miss the original Catherine and see this as another reason to invest in a healthy lifestyle and lose weight. Just a quick note the customer service is really shady and everything appears to be shipped from overseas.

Thumbnail of user jans985
1 review
0 helpful votes
April 24th, 2023

Called my order in using catalog I received this morning. Nine colors of knit jeans were shown. One and one color only was available from the catalog I RECEIVED TODAY! Asian lady taking my order was very hard to understand and was pushy and tried repeatedly to sell me items I did not want! She and others laughed at me. I politely asked to speak to her supervisor, hoping to get someone in the U.S, and she hung up. Disgusting!

Service
Value
Shipping
Returns
Thumbnail of user davida4342
1 review
2 helpful votes
February 10th, 2023
Verified purchase

My daughter found a pair of shoes there. I ordered them in evening. Tried to cancel order in the morning. Very rude lady answered. Couldn't cancel hadn't even shipped 8 hours later.

Tip for consumers:
Stay away from this company

Products used:
Nothing

Service
Shipping

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About the business

Catherines? Is dedicated to providing the best in women's plus size fashion. Designed specifically for the plus size woman & guaranteed to fit you beautifully. Free shipping to stores every day.

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1.7
241 reviews
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