catawiki

Catawiki is a scam in the sense that they have no support - if something goes wrong in the transaction between you and the seller, expect nothing from Catawiki - they do not respond to your inquiries, your money is lost! Catawiki puts you in touch with interesting purchases at cheap prices - which is good - unfortunately the company Catawiki is without support when you need this, so it is therefore very risky to shop through Catawiki

If I could give zero stars I would. This company is very corrupt and allows counterfeits to be sold. Beware! Stay away. I bought a Balenciaga wallet that is not genuine. It is an obvious fake. I contacted Catawiki and they say they are investigating and that is a bunch of lies. I have posted pix showing the bad stitching. Balenciaga never stamps "genuine leather" on any of their pieces. Came in a box marked Made in PRC. People's Republic of China. I took a photo of a genuine Balenciaga wallet I own (left) next to the fake one (right) and if you look closely at the grain, you can tell it is fake. This is not leather, more like pleather. I will never do business with this company again.

I encountered blatant indifference and dishonesty from Catawiki. As a loyal customer who frequently participates in their auctions, I acquired two items: an inkwell and a set of scales.

The inkwell faced delays in shipping, and upon inquiry, the owner claimed illness but assured me of a timely delivery. However, Catawiki transferred the funds to the seller without confirming delivery on my account, and attempts to contact the seller were futile as the chat had been closed.

The second item, the scales, also led to unpleasant experiences. The seller insisted the item was lost in the mail, shifting the responsibility onto me. Discovering a resale of the same item, I contacted Catawiki but received no response. After attempting to delay the sale through an auction win, my account was subsequently blocked.

The catastrophic lack of responses from Catawiki and their disregard for addressing the issue raise doubts about their honesty and the safety of buyers. Such situations negatively impact trust in the company.

Shipment of a ring worth 1,200 euros never received and I did not called back for 4 months. At the same time, I receive an email that the case is closed because of the elapsed time. No one is available at this company. Customer "service" employees all work from home and cannot forward calls. Disaster

This title "Buyer Protection" is only for making money.
Catawiki only protect company that they work it.
For customer nothing, not even a answer to emails.
Pay atention if you want to buy from this platorm.

The worse place to buy. 0,00% knowlege about international taxes. After paying, nobody gives you a solution. Terrible. An also, items that never arrive, customs troubles... terrible

Many fake ancient coins for sale watch out don't trust their experts, especially Willem knaepen! Many fakes like this Alexander coin, is sold 3 times on catawiki, they try a 4th time after 3 returns

Won item in online auction. Paid for it together with postage. Didn't receive it. Asked for refund. No response.

Catawiki take high commissions and charge the buyer 10% of the value as buyer protection.
Like in my case I dint receive my item, they ignore my messages,
This was really my last purchase at Catawiki
Non trustable website

Not worth the hassle of taking time to list quality art to be rejected by clueless "experts"
The stuff on display is pure rubbish. A joke

Parcel did not come because seller set incorrect phone number. Parcel go back to seller and no refund was provided. -395 euro. I opened claim with bank and open police claim for scamming... will wait for them to punish

BTW - my reviews on their website they delete. All other review websites - only negative reviews.

On trustpilot they post fakes positive reviews - you can see by history when they start to... very nice company :)

They invited me to become professional seller in Jan 2023 and promised me a seller fees of 6%. However without any notification (no email, no message), they increased my fees back to 12.5% plus VAT. I priced my item according to 6.5% so deducted 13.5% (plus tax) away from my final sale I'm actually losing money, I almost shipped the item without noticing. I can believe such a big company they SCAM sellers like that! I won't ship my item until they change my rate back. I'm done with Catawiki

I don't recomend this at all. Even if you pay a buyer protection, you are not protected. They give you 3 days to see if there are any problems.

I personally have ordered wine from different providers. I found out sometimes 3-6 btl like vinegar, for which i lost at least 100 euro per order.

No response, people don't care, no responsability.

Their answer was that i have 3 days to test the merchendise.

So if you order 100 btl you have 3 days to open them all to see if they are bad or not!

Terrible, will never use or recomand this to anyone.

Better prices on Amazon + they take responsability!

Don't use catawiki!

The seller sent me a page in Dutch (not even in English) that I did not know how to translate, they tried delivery one day, without notifying me by email, I was not at home and they never tried again (I paid €45 for shipping)
I complained to Catawiki and they told me that they had already paid the seller and that I should settle with him, the seller does not pay any attention to me, he tells me that Catawiki will return the money, and so I go and nobody solves anything for me.
Catawiki charges extra to protect the buyer, I really don't know what they have protected me from...I will never buy anything from their website again!
They are scammers!, if everything goes well, great...but if you have a problem, you lose the product and your money and no one cares.
I unsubscribed from the page...oh I don't even want to have access...

A page where you can't get any information to help... and when you do something that is not to their liking, they delete your account for no reason

Complete scam.
Complete scam. They send you broken items. You get a few hours to complain, then after over x amount of days you get a few hours to arrange return or they get to keep your money if you can't make 4 hours free of working hours to arrange the return of a worthless broken item that they charged a minimum of almost 200 euros payment and the keep unless you find packing material and a printer before the courier is knocking Great gamble on their part.

A bottle of very fine wine has been deliver to the wrong address and Catawiki customer service refuse to help by putting pressure to transporter.
Instead they charged me, telling me that I should go and recuperate the bottle myself.
Even after I explain it has been over a month at +30o in summer = probably undrinkable

I´m so disappointed with Catawiki. My very first auction I purchased THREE items and it took weeks to arrive and EVERY item arrived broken. You can speak with no human at Catawiki regarding the problem, only a HELP (not) menu that indicates you should contact the Seller. I did, but to return the broken items I would be responsible for 3 new return shipping costs to three countries and I had already paid shipping costs PLUS the Catawiki commission fee and their ripoff 9% protection fee. This site is a joke and the joke is on the consumer. I believe the 5 star ratings are internal from their side. BUYER BEWARE!

I just bought my first item on Catawiki: 18 kt. Yellow gold - Earrings Blood Coral - Pearls... at 480 euros.
CISGEM experties confirmed my doubts: they are made of PLASTIC!
I am wandering who is the most responsible for cheating me, the seller or the Catawiki expert?
Moreover just keep in mind that Catawiki allows the sellers bidding over your offers and allows more and more minutes at the very end... whyyyyyy?

I guess Catawiki is trying to explore how to get into the business in the wrong way. Horrible customer support, incredible bad concept (awful experts estimations, high fees, letting people go by their own bid, instead of setting an initial starting price - even the action will end with now result since everyone's outbidding the seller's desired price). This site should just die, so others could actually learn how to do business and come with a better experience overall.

Catawiki is a complete scam. I bought an item, it never arrived. I contacted the seller who ignored me, I contacted Catawiki who did nothing. After months and months of trying to get my money back, Catawiki refused. They will not answer emails, they will not listen to complaints. The site is an utter scam. I wish I had read the reviews, and believe me there are thousands of them reporting the same. DO NOT BUY from this site.

Stupidly I have bought 5 watches from here 3 arrived broken or not functioning though described as complete, functioning, even serviced? 1 one was counterfeit and 1 was wayyyy overpriced I found out later. So yeah I learned the hard stupid way to avoid this terrible sit like the plague. The items are clearly not selected at all, let alone by experts it's no better than eBay, they take any piece of garbage and the sellers simply can get away with refusing to accept a return with a full refund, all catawiki offered me was $50 for my troubles... for a $300 piece of junk.

Dishonest sellers are allowed and tolerated on the site.
Within 14 days, only twice did customer support respond with some automatic replies to my many complaints that the seller had taken huge advantage of postage (for two smaller lamps, he charged two postage fees without the possibility of combining = 78 euros. He sent the lamps unprotected in one package for GLS price = 22 euros.The seller was not responding. Everything takes so long with no answers from Catawiki, no one is really dealing with your complaint, some kind of attrition strategy. For the dissolution I hardly received a voucher from Catawiki that I have to redeem within a year on Catawiki platform.
The dishonest and ignorant seller despite total 47 obvious negligence and scams (out of 304 "deals" in one year) continues to happily sell, posing a danger and inconvenience to future buyers. This is not safe.
I also think that the seller somehow gives himself positive reviews - more than 80 reviews one after another from the same buyer. Texts are either OK or in many languages copied from previous buyers. I believe these reviews came after, to offset negative reviews, because he never sold anything to the same person so many times. Strange

Someone was bothered by my review because it was removed from Google.
BR M