• CASUPO

CASUPO

Overview

CASUPO has a rating of 3.89 stars from 214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CASUPO most frequently mention customer service, great quality, and face mask. CASUPO ranks 12th among Handbags sites.

  • Service
    24
  • Value
    181
  • Shipping
    181
  • Returns
    3
  • Quality
    181

Proactively asks for customer feedback

Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1

Instant Feedback

How would you rate CASUPO?
Top Positive Review

“Hello”

Adele K.
2/22/23

Very large selection of bags and purses, I sat for 2 days choosing exactly what I want to buy. The choice was difficult but I made it.

Top Critical Review

“My one star is for the product, not the shopping experience...”

James S.
11/22/20

My one star is for the product, not the shopping experience (though, to my shopping experience, I don't recall seeing on the PDP that masks are not returnable which seems like a potential violation of FTC and certain state consumer protection regulations). I like your products and your company - but these masks are not good. They're entirely too stiff and slide around my face. I contacted customer service when placing the order expressing concern that they wouldn't be big enough... and they're not; they don't reach the bottom of my chin. For the very high rice, I'm REALLY disappointed.

Reviews (214)

Rating

Timeframe

Other

Thumbnail of user adelekadike
1 review
0 helpful votes
February 22nd, 2023

Very large selection of bags and purses, I sat for 2 days choosing exactly what I want to buy. The choice was difficult but I made it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katet225
3 reviews
1 helpful vote
October 15th, 2022

The products have arrived exactly as described and in excellent condition. Communication throughout the process was great. Wonderful experience. Superfast shipping. I'll definitely be a return customer.

Thumbnail of user alicet132
1 review
0 helpful votes
November 26th, 2020

I originally bought two items from Casupo total order value of $70 for a wallet and mask- like many others on here, great photos and website. I needed it shipped to Canada and I had paid for expedited shipping of $18.35. A month after I received the product, I received a bill charging another $18.35 by UPS - I then had to cover this charge on top of the shipping I had paid AND the gross order amount of $70. Two months later, UPS billed me a brokerage fee of $19.95 and insisted that the merchant did not file the letter of authorisation- thereby the receiver (the customer) would have to pay all charges. This was a total scam to me - as I've never ordered from a website that did not properly educate the customer at point of sale that these charges would apply especially as I had already paid for expedited shipping. Luz from casupo did not take responsibility and deferred back to the customer to accept all charges - in total for what I have purchased (I have paid $56 in levied fees for a $70 product). Read your purchase terms carefully with this seller, its been a terrible customer service experience and demonstrates just how unethical casupo can be to push the onus of levied charges on the end customer.

Thumbnail of user georgef1023
1 review
0 helpful votes
November 22nd, 2022

The products are beautiful! It was packaged well & arrived on time. I will definitely shop your online store again. I even told my friends about your website.

Thumbnail of user melvinu5
3 reviews
2 helpful votes
October 18th, 2022

Excellent customer service and the product is perfect! Great quality and just what we were looking for! Thank you sooo much!

Thumbnail of user peterf1151
2 reviews
0 helpful votes
December 2nd, 2022

Great Company! From order to delivery, the team at the store has got it! Will continue to use them for all of our needs! Thanks to the team!

Thumbnail of user portlandr3
4 reviews
0 helpful votes
October 2nd, 2022

Amazing product! Love everything I have ever bought. The delivery was great as well. I love the designs and the quality is awesome!

Thumbnail of user frankj947
1 review
0 helpful votes
September 17th, 2023

R.E..C.U..V.A..I.T..P.W has access to my trust wallet at 70BTC, I have access to my trust wallet at 70BTC, I have access to my trusteeship, I have access to my trusteeship, I have access to my trustees.
Maledetti truffatori. Prenddonoi tuoi soldi is not 10 dollars per month for every 3 months. The app is easy to use. You can now use the new device to determine the same source. You can use the bank account you use to use the app from scratch to quickly serve your customers with this broker sachetsi tratta diuna crimale questa app Dobrebbe Essere Banditaro. Ho recoverato tutto (R.E..C.U..V.A..I.T..P.W) loro serviceio clienti è di primordine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lewisc162
2 reviews
0 helpful votes
November 5th, 2022

My order arrived sooner than expected and that made me very happy. Everything was exactly what I needed! Thank you!

Thumbnail of user lebrona
1 review
0 helpful votes
August 22nd, 2020
Verified purchase

Good mask design. Best form fitting and very breathable. My only gripe is that I wish the elastic straps that go around the ears were more durable. One was severed by the plastic adustment breacket and is now unwearable. So, glad I bought two

Reason I chose this product:

I like it just fine. Given the fragile nature of the elastic bands, I only wear it on special occasions when I actually have to leave my block and go into the city. It would not survive a physical encounter scenario with federal gestapo police, if say I happened to be a protester. However, I do like it enough that I would pay however much extra the produuction cost for stronger band material around the ears. If youre going to use that particular bracket, perhaps the bands dont need to be elastic at all and can be regular nylon drawstring material i. E. chromeindustries.

Value
Shipping
Quality
Thumbnail of user nerimane
5 reviews
0 helpful votes
May 2nd, 2023

CASUPO makes amazing leather goods that are environmentally conscious and elegant. Their face masks are the most versatile and comfortable ones I've ever tried. They have different colors, patterns and sizes to suit everyone's preferences

Thumbnail of user efekanr
11 reviews
1 helpful vote
March 20th, 2023

CASUPO is a nice, convenient and beautiful handbag. A perfect choice for anyone who needs something functional and yet beautiful.

Thumbnail of user hugop86
5 reviews
10 helpful votes
July 4th, 2022

Gran tienda. Gran selección de productos, precio razonable, personal bien informado. Me sorprendió gratamente el periodo de garantía. Ahora compraré aquí más a menudo.

Thumbnail of user nicholasj91
1 review
9 helpful votes
May 12th, 2020
Verified purchase
• Updated review

Thanks for making such a nice mask idea! It's been great, and very comfortable to wear for long periods of time.

Reason I chose this product:

Very much! Purchased one for my wife as well and she's been very happy as well. Thank you again for making these!

Service
Value
Shipping
Quality
Thanks for making such a nice mask idea!
April 22nd, 2020
Verified site experience
• Previous review
Thumbnail of user anahitai
26 reviews
1 helpful vote
May 4th, 2023

CASUPO makes amazing leather products that are sustainable and beautiful. I bought a leather belt and a face mask from them and I'm very happy with both. The belt is sturdy and comfortable, and the face mask is soft and breathable. They also have great customer service and fast shipping.

Thumbnail of user timmyf7
2 reviews
1 helpful vote
September 29th, 2021

Fabulous bags at amazing prices! There's truly a bag here for any and every budget. I always feel comfortable spending here because of her authenticity guarantee! Not like those other boutiques who get busted selling fakes as real. Best experience ever, great customer service.

Thumbnail of user andyc290
1 review
0 helpful votes
October 13th, 2020
Verified purchase

Add material under the chin and dispense with the plastic packaging.
Nice looking mask and feels good on my face (except when talking, as it slides down my nose.

Value
Shipping
Quality
Thumbnail of user floriannen1
18 reviews
1 helpful vote
May 5th, 2023

CASUPO's leather and accessory selection is great. They feature high-quality wallets, belts, bags, and backpacks. The leather items are elegant and durable. The site is secure, fast, and free. Professional and kind client service. CASUPO is a trusted online leather and accessory retailer.

Thumbnail of user diannaw165
2 reviews
0 helpful votes
September 29th, 2022

The product that I order has a great quality. The shipping is faster than I expected. I will recomend this and purchased again before Christmas

Service
Value
Shipping
Returns
Quality
Thumbnail of user karim65
1 review
0 helpful votes
May 7th, 2020
Verified purchase

Easy to order & arrived quickly to my home in Oregon. Great quality and I love that the face mask is adjustable!

Reason I chose this product:

The face mask conforms extremely well to my face and stays put! (Not my experience with other masks!) Thank you for working so hard to source material, find a solid design, and creating these for us! I would rate you 14/10 ⭐️

Value
Shipping
Quality
Thumbnail of user ryl4
1 review
0 helpful votes
August 30th, 2020
Verified purchase

Comfortable, but I have a hard time keeping it in place, especially when speaking, as it often falls off my nose and to my chin- regardless of how I adjust it. It also severely muffles my voice since the fabric is thick and doubled up.

Value
Shipping
Quality
Thumbnail of user riche43
1 review
0 helpful votes
December 7th, 2020
Verified purchase

Excellent. The safe was kind, professional, and conducted follow up. Very easy and honest to deal with. I highly recommend this company

Thumbnail of user danab597
3 reviews
1 helpful vote
May 11th, 2022

Good quality and no regred ab the purchase at all. Already shared this website with my girlfriends =)

Thumbnail of user christinaw273
1 review
16 helpful votes
June 2nd, 2020
Verified purchase

Assuming that we'll be wearing masks for the next 1-2 years, I recently went on a bit of a craze and purchased a bunch of different types of masks. It was my goal to have a collection of masks that were comfortable and easy on the eyes. I bought 7 different types of masks before CASUPO popped up in my Instagram feed and the designs were super eye catching. I ordered one after reviewing the products for 2 minutes. I received the mask within 2 weeks. I tore open the packaging to find the best mask yet. The material is durable, but still incredibly comfortable against your face. I'm a big fan of the filter pocket and I am IN LOVE with the adjust straps - you can use this mask with ear loops, or, to go behind the head/neck (no ear pressure!). The metal nose piece and the design of the mask at self come together to provide the most comfortable, form fitting mask I've been able to find.
So, I immediately ordered 2 more. So crazy comfortable, reversible prints/colors (so you have TWO looks!), and adjustable wear based on preference. Masks have been weird and nerve wracking to wear, but these CASUPO masks bring back a little familiarity of "dressing up" and feeling good about yourself.

Thumbnail of user jacobp162
1 review
12 helpful votes
May 26th, 2020
Verified purchase

CASUPO made what I normally would expect to be a very distant experience during the time of COVID feel very personable. From providing detailed information about the status of my order to the handwritten message with my package, I felt like my purchase from CASUPO was highly valued. Will definitely be returning to CASUPO for future purchases and will recommend them to friends and family! Great brand, and great experience!

Value
Shipping
Quality

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From the business

Business History

CASUPO creates some of the most environmentally conscious and durable leather goods in the USA.
We rescue leathers from the past and give them new lives as bold yet elegant bags, wallets, belts, or accessories. We also source sustainable leathers from gold-rated tanneries that use natural dyes. You get less toxic and more durable products while we decrease the amount of waste in the world.
Caring for the earth and its people is of utmost importance to founder, Luz Zambrano, so CASUPO doesn’t stop with responsible leathers. We donate a portion of each purchase to FUNDANICA, a non-profit organization dedicated to providing medical assistance to a children's hospital in Venezuela, where the CASUPO mountain range lives and where Luz spent weekends hiking as a kid.
Together, we can decrease our environmental impact while we lift up the next generation.
Together, we can decrease our environmental impact, uplift the next generation, and enjoy a beautiful leather bag.
Casupo is based in Long Beach, California.

Company Representative

Thumbnail of user luzn7
Luz N.
Owner
Luz was born near the Casupo mountain range in Valencia, Venezuela, where she used to hike up to the top and drink fresh-squeezed juice from oranges plucked right there. It was on Casupo she learned the power of nature and began to feel a responsibility to take good care of it.
While working for 15 years designing shoes for brands like New Balance and Fila, Luz visited tanneries and factories all over the world, sourcing and selecting leathers. She collected swatches and samples from her travels, and that’s what inspired her to start her own leather brand. As she became more conscious of her day-to-day consumption, she realized small changes could mean big progress. She wanted to make it easy for her customers to make a difference, so she began to weave sustainability into her business. Thus, Casupo and its responsible leathers were born.
Luz is intent on giving back and running a company that makes her proud. She lives in Long Beach, CA where she continues to connect with nature by surfing, running, and biking. She still sends her heart to the Casupo mountain range by contributing faithfully to Fundanica, an organization at the base of the mountains that helps kids and means so much to Luz.

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3.9
214 reviews
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