CashStarReviews 224

I ordered a gift card from $#*!s Sporting Goods. Never got the confirmation but my credit card was billed. I called $#*!s and they had no record so I disputed the charge. Never did they tell me it was coming from Cash Star. I ordered again, got the confirmation. It wasn't shipped until 6 days later. Now 8 days later I still don't have the card. I called, waited forever and all they could tell me it was shipped, no tracking number. I'm doubting i'll get this in time for Christmas. Never again.

I purchased a home depot card for my dad for Christmas. I have not received anything no tracking number nothing. I called cash star they were no help. It's ok because I have a powerful attorney and I will be filing a complaint with BBB BETTER BUSINESS BUREAU. You can't do this to people they need to be shut down. No more of this foolishness. You guys need to return my money today if not you will get a penalty for false advertisement.

I purchased over $450 worth of gift cards I thought through Texas Road house. They were to be given as Christmas gifts to distant relatives. I ordered them December 8, it's now December 22 and still no cards. They won't give you a tracking number. I have emailed and even tried calling them. NO ANSWER. I have talked to Texas Road House and they don't even have any information. But they sure deposited that money quick. I also ordered gift cards from Ulta and Logan's found out they use the same Cash Star. Haven't heard from them either. These companies need to know how bad this service is. If I could have given them a minus five it would have been too good.

Never buy from this company. I purchased a $150 Home Depot gift card (through their website) for a holiday gift. I received several confirmation emails and a shipping confirmation but the gift card never came. I tried to contact Home Depot customer service and they were unresponsive the first time. The second time they told me they had no record of my purchase and that I would have to contact CashStar directly. CashStar was extremely difficult to get a hold of and told me they had a record of the gift card being sent out so there was nothing they could do. I will never buy another gift card from this company or the Home Depot.

Do not purchase a gift card by cash star. I purchased $200 gift card. It never arrived. I called them to confirm if I could cancel the gift card a receive a refund. They said I could and I received a confirmation email that it was canceled. It's been over 15 days and they still didn't refund the money. The bank said there is no pending return from them! I keep calling them and they don't answer. I keep emailing them and they won't respond.

I have heard of this website, so I thought I would give it a try. I ordered a gift card for Cole's through them, was charged $100, and even received confirmation. A few minutes later I got an email that my order was canceled, but the money was still taken from the bank. I called them six or seven times to find out why it was canceled, and their answer was I must've canceled it. The most frustrating person, Rachel, was very rude and indifferent. When I asked if there was anyone above her, I was of course crushed to find out that she was in fact the highest employee. Basically they charge for gift cards that they do not deliver, received the money, and force you to be refunded by the bank who then tries to sue them but is unable to find them.

I ordered a gift card Dec 2 with estimated delivery 12/10. It has not even been sent yet. I attempted to call twice today with EXTREMELY long holds to the point I hung up. It doesn't take that long to load a card. I was wanting to change it to an e gift card but unable to get through to you. From now on I will check to see how a company handles a card before I order and if it is you I will not order. There is enough stress going on in the world right now without adding any. You say on your message that with the holiday you are busy MAYBE you need to hire more help! I will pass my experience along to everyone I know so they don't fall into this situation. By the way I am a professional and expect better service. Your rating is zero

I ordered an Ulta gift card through Cashstar (on Ulta's website) 5 days ago. They said they would send me an email in 48 hours giving me an update. Still no update, no one on chat is available, when I called her customer service line provided to me by Ulta, (*******086), there isn't a way to opt to speak to someone or connect with someone. I am fine with delays. It's not being able to speak with anyone in customer service or getting an updates.

Ordered 2 gift cards for QVC 11/30/20. Was advised they shipped 12/2/20, First Class mailing, to allow 7-10 business days for delivery. Now 12/16 and still now cards, cannot reach by phone and email supplies only a ticket number, no further response. USPS says First Class is 2-3 days for delivery, NOT 7-10 days. Am filing complaint with BBB and possibly Atty. General. Will also file dispute with credit card company. DONT DO BUSINESS WITH THIS COMPANY!

Since posting this review, I recv'd an email from CashStar stating my charge card would be credited the $50.00, minus any money spent. Doesn't say much if somebody else stole the card and used it, however, was surprised at receiving the email. Not sure who is responsible for the refund... BBB, QVC Corporate Headquarters or my charge card company. The case remains open with my card company until the refund is credited which may take up to 7 days per CashStar. I have not yet notified the BBB; will do so when I get my refund. In the meantime, ordered cards from Amazon; delivery tomorrow!

Update: After filing a complaint early morning with the BBB (and QVC Corp. as CashStar was acting as their agent and my credit card company) I received a response from CashStar that very afternoon that a credit would be issued for the $50.00. My credit card company notified me the next day of the credit received and would be cancelling their investigation. The BBB contacted me a 2 days later to see if they could close the case. A big thanks to the BBB and my credit card company who also joined the fight.

12-2-20: Ordered a Gift card as Christmas present. Received email saying will be mailed in 1-3 days... Visa charged 12-4-20.12-11-20: called to request status; Jose said it was in process to be mailed and I should expect it 12-24-20. Will be Too late to deliver... refund will take 7-10 days.
Unlike a reputable company, Cash Star claims your money before shipping product and has use of your money long after you cancel... and that is dependent upon A refund ever being processed!

I received an email from what I thought was Firebirds Restaurant to purchase gift cards and for every $100 spent, you receive a $20 bonus. I thought these would make perfect gifts for Christmas. I received the four $25 certs I ordered but no card for the $20 bonus. Upon calling I am told the bonus is in electronic format - despite my selected choice to have them received in hard copy format during the order process. I was told to check my email. Upon going back I find the email with two separate $10 electronic certificate that expire DEC 30,2020! This defeats the purpose for buying them as I wanted to give them as gifts. I call and am told no refunds and they cannot convert the bonus to hard copy format. Like seriously? They said they would send in a ticket of escalation and could take up to two days to get back to me with an answer. Let's put it this way, if I am not refunded, I will be disputing this charge with my bank and if that doesn't work I will file in small claims court.