Cooler was shipped in a timely manner, but I live in Punta Gorda, Fl.and the cooler was dropped off in Tampa Fl. 100 miles north of where I live. The resident in Tampa that received my cooler called me and made arrangements for me to drive to his home to pickup my cooler.
Professional and courteous customer service made ordering online easy with no issues. If I decide to buy another cooler I will purchase from pelicandealer.com without any hesitation.
Theresa really was a big help. I was going to place an order for something that was not in stock. She helped direct me to another product and clarify some shipping questions. Thanks very much.
They were very helpful when we called and then followed up with an email to let us know the lead time would be a couple of weeks before they were in stock, in case we wanted to cancel our order.
Teh price was significant;y lower than other dealers for the same item. Customer service was professional and friendly. Great prices and easy to order - thanks!
Great price shipping was a little slow but worth the wait due to the great price. I am satisfied with the quality build of the product however would note that it does leak if tipped over on its side
Still waiting to get my Pelican cooler replaced that had damage on it that I bought as brand new. Excuse was 'we are still waiting for Pelican to respond'. That's great but I didn't buy it from Pelican so why is that my problem. As a consumer I need a resolution sooner than later. It's been over 2 weeks and I'm still reaching out to them. Maybe this is the reason why they are sold at a discount to begin with. Case dealer and Pelican will continue to get reviewed negatively until I either get my money back or get a new cooler without defects.
Apparently, we received a defective cooler. My husband called you to inquire about some items and your customer service rep told him that it was indeed defective.
He ordered a teal one, but the rep said there were no teal replacements and that he would have to send the cooler back before he received a new one. This cooler is not used for recreation. It is the only way he can have cold water while working in TX outside all day. We cannot send it back, as he needs it for work, so now he has to suffer with a defective cooler that we paid $300 for? Not very good customer service...or product quality for that matter...
Website had issues on my phone, card info page reloaded and placed a second order. Took 2 weeks for the engraving to be done and item shipped. No place to input engraving info, had to do it over the phone. Turned out great but a long process
The flashlight is still not working.
The bulb and batteries are new.
The flashlight was used for 1 week before bulb burnt out.
Waited 1 month to receive new bulb, and still not working.
Even after installing new batteries and new bulb?
Someone answered the phone when I called your business (2 previous businesses did not pick up) and answered my questions. The online interface was straightforward.
Great price, not the smoothest online checkout. Kept freezing using mobile device. Product was on back order and website did not reflect this. But, pelican dealer was quick to alert me to this fact.
Beat every price I could find. Hands down would order again from them. In fact I just did last night. Pelican case for my son's Ruger precision rimfire.
The flashlight was earlier than promiced, and at a reasonable price. I would recommend this dealer for anyone who wants to deal with a very good company!
Very easy, great prices, amazing customer service. Talked with a representative within minutes of placing my order with a question and everything was handled far above my expectations.
I had some concerns related to items in stock and shipping time, I called customer service and they were quick to help in a professional/courteous manner. Very satisfying experience
GREAT LIGHT, powerful, the pivoting head is REALLY nice. Great range, lit up good chunk of back-yard. The glow-in-the-dark body "charges" quickly, stays bright a long while, and is visible through the night. GREAT LIGHT!
There was a delay in shipping but I was notified straight away and was asked if I wanted to go ahead and order still.
Great communication and customer service.
Thank you
It was very easy. The item was out of stock but customer service was excellent and they got my item very quickly. They also emailed to give me updates on delivery.
Pelican Dealer provides the largest, most durable gun cases for the best prices. The website is easy to navigate for all the information you need to make a good buying decision.
Overview
CaseDealer.com has a rating of 3.9 stars from 341 reviews, indicating that most customers are generally satisfied with their purchases. CaseDealer.com ranks 119th among Outdoor Equipment sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members