• CarTots

CarTots

Overview

CarTots has a rating of 3.49 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarTots most frequently mention customer service, remote control, and super buggy. CarTots ranks 3rd among Toys Store sites.

  • Service
    17
  • Value
    16
  • Shipping
    17
  • Returns
    14
  • Quality
    16
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
20
See all photos

What reviewers want you to know

Positive highlights

  • Not only is the customer service incredible we have purchase a 2nd car for my vacation house for her to have.

Critical highlights

No critical highlights yet

How would you rate CarTots?
Top Positive Review

“Second Vehicle and still Satisfied”

John C.
7/1/22

I purchase a 24V 4x4 Super Buggy XL last October And it has been ridden about every possible day since then. My grandson (now 4 1/2) had out ground our first ride on truck and I had to get him another one. He lives on a small farm in central NC and goes everywhere around the farm. He hauls things to help out. It has held up to lots of bumps and things and still going strong, even in the snow last winter. There has been few question for support team but they have always contacted me rapidly with answers. The way it is going I will need a set of tires soon:) Great job

Top Critical Review

“Do not purchase their vehicles it may catch on fire”

Matthew S.
10/9/20

My 5 year old son drove the Extreme Buggy XL 4x4 it on our flat gravel driveway and mostly flat grass yard. Three motors failed and the fourth caught on fire. Company claimed he was too rough on the car and now we can purchase replacement parts. I've emailed and followed their guidelines, but they have offer no options for a real solution. Do not purchase this vehicle. It may catch on fire and no one wants their child to drive a death trap.

Reviews (46)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user johnc8576
1 review
0 helpful votes
July 1st, 2022

I purchase a 24V 4x4 Super Buggy XL last October And it has been ridden about every possible day since then. My grandson (now 4 1/2) had out ground our first ride on truck and I had to get him another one. He lives on a small farm in central NC and goes everywhere around the farm. He hauls things to help out. It has held up to lots of bumps and things and still going strong, even in the snow last winter. There has been few question for support team but they have always contacted me rapidly with answers. The way it is going I will need a set of tires soon:)
Great job

Thumbnail of user abdulc31
1 review
0 helpful votes
June 22nd, 2022

We bought a remote control ride on Super Buggy XL from CarTots.com on the recommendation of one of their staff when we called. They really know their products as we absolutely love this car. There is lots of power and the battery life is pretty good too even with the four motors. Our kids love riding in it and we love driving them around with the remote. Thank you so much for your great products and service. Julie Hawthorne in Ohio

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffc1060
1 review
0 helpful votes
September 15th, 2020

From start to finish this company was fantastic. I would not hesitate for one second to tell my friends or to buy another product from this company they were wonderful. Their customer service and especially dealing with Wilson was one of the best customer service I've ever dealt with. In my opinion Car tots are a 5 Star Plus. Thanks again for the great service. JC

Thumbnail of user karineh3
1 review
0 helpful votes
July 1st, 2022
Verified purchase

Purchased the orange Mclaren for my grandsons 1st birthday and very pleased with the purchase. Great quality awesome details. I know he will have a lot of fun with it

Tip for consumers:
Highly recommended

Products used:
Mclaren 720s

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewk524
1 review
0 helpful votes
June 25th, 2020

Had my doubts after i made my purchase and then finished reading the reviews. I even called to cancel my order but i talked to Wilson and he reassured me i would get my order in a timely manner and ms it would be a great vehicle. Well, he was right. I got a tracking order in two days and my truck showed up in 4 business days. Packaging was in good shape. I got the tundra for my son so it looks like dads truck. I'm so happy i didn't cancel. This truck is awesome. Not sure i can wait the week to give it to him for his birthday. Thanks Wilson

Thumbnail of user lindseyw188
1 review
0 helpful votes
December 6th, 2021

I was contemplating getting the super buggy XL for my two girls. Since it's a big purchase, I wanted to talk with an actual person to ask some questions. I felt so much better about knowing what I was buying after talking to the folks at car tots. They also helped me out when USPS lost the license plate. For helpful folks!

Products used:
Super buggy xl

Service
Value
Shipping
Quality
Thumbnail of user jpa10
1 review
0 helpful votes
April 16th, 2020

I've been Looking for a ride on car for my son for a while now and could not find anything good here in hawaii and online everyone does not wanna ship to hawaii for a reason tried everywhere! Until i found these guys! They shipped fairly fast (10 days) and the customer service was unmatched they were contacting me every step of the way such great service amazing!

Thumbnail of user whitneyt80
1 review
0 helpful votes
November 6th, 2021
Verified purchase

Car Tots has incredible customer service! They looked out for me with my sons upcoming Christmas gift! His original car couldn't be delivered in time for Christmas and Cartots was so very gracious to keep me updated on my order status! They also modified my order for me and I was able to choose another vehicle which is the Range Rover HSE. The car is literally a mini version of the REAL DEAL! The shipping was very prompt, and arrived quicker than I thought! I will always recommend CarTots for all of your kids car needs! I will be purchasing more from them! When In doubt, head on over to CarTots!

Service
Value
Shipping
Quality
Thumbnail of user teraj9
1 review
0 helpful votes
December 2nd, 2020

Very pleased with my purchase. Package came with a tail light missing but all it took was an email and they shipped the part right away. They were happy to answer any questions I had!

Thumbnail of user sarahb2692
0 reviews
0 helpful votes
June 23rd, 2022

We bought the 24volt Toyota Tundra from Car Tots and obviously the truck speaks for itself. It's amazing, my three year loves it and I love getting to drive it with the remote. Its got everything; storage for toys and friends and stuffed animals, plenty of power, lights, a radio and everything to match an actual Tundra. But what I think was so important is that Car Tots' customer service is first class. We had issues with the taillights and one of the rear view mirrors (things happen) and Car Tots Customer Service was easy to get a hold of and took care of the issues quickly. They were extremely helpful and friendly and even reached out weeks later to make sure everything worked out. Extremely impressed!

Products used:
Tundra 24volt

Service
Value
Shipping
Returns
Quality
Thumbnail of user karner
1 review
0 helpful votes
November 3rd, 2020

She has room to grow in it also. Fast and slow mode so it is great for younger kids... VERY worth the money!

Thumbnail of user josea685
1 review
0 helpful votes
October 14th, 2020

We purchased our first car from CARTOTS for my daughters 6th birthday, when it arrived we put it together and everything worked perfectly. The quality of it was excellent and she absolutely loved it. She has always been a Lamborghini fan since she was little as I've always owned them, this was her favorite gift to date. We did have a small issue with a bearing. We simply called, then emailed and within a few days we had the replacement part in hand NO ISSUES, NO QUESTIONS asked. Not only is the customer service incredible we have purchase a 2nd car for my vacation house for her to have. I highly recommend the product and the customer service is ON POINT! They get a 5 star review from me! Thank you CarTots!:)

Thumbnail of user jenniferd3117
1 review
0 helpful votes
August 10th, 2023

Aloha! After reading the reviews we were mildly skeptical regarding a purchase. We are so glad we went with CarTots. We purchased the 4x4 Buggy for our granddaughter after looking EVERYWHERE AND HAVING NUMEROUS ORDERS CANCELLED with 6 other companies. CarTots and their representatives were the ONLY COMPANY that took the time to actually speak with me to work out any kinks, address shipping to Hawaii concerns, and answer any and all questions that I had. The quality of both the buggy and the company's rep ( Wilson)are surpassed by none. Cannot say enough wonderful things about this company. Thank you to CarTots for making our granddaughter's off-roading Hawaiian dreams come true!

Tip for consumers:
Call if you need to, they were so helpful

Products used:
4x4 24v buggy in pink

Thumbnail of user cangt
1 review
0 helpful votes
June 3rd, 2020

I have been dealing with Walmart on 3 different occasions with an order to purchase a toy car for my son's 1st birthday and all 3 occasions, my order was cancelled with "no explanations" and left with a huge disappointment. Not for myself but for my son. After having a horrible experience with Walmart, I was hesitant about buying another toy car from another seller, but I am happy to say that, with Car-Tots, it gave me a whole different perspective and trust to know that, Wilson who was helping with the order, went above and beyond to make my son's birthday gift a reality and was extremely professional and personal, like I am speaking to a friend. Thank you, WILSON! I can't wait to show you pictures of my son in his new toy car truck!
Best regards,
Cang

Thumbnail of user glenj70
1 review
0 helpful votes
December 7th, 2021

Birthday gift... He was so excited! Easy to assemble too, remote control is simple to use and the car is solid, granddaughter love it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidj2256
1 review
0 helpful votes
November 8th, 2021

What a great buy! For the pandemic lockdown, I used the Screamer toddler Side by Side in our backyard and it is amazing! The speed was great in the grass too! If your looking for a great buy and great company, buy from Car Tots. I purchased for my 2 year old and 4 year old.

Thumbnail of user lucyf112
1 review
0 helpful votes
November 6th, 2021

We had a great experience ordering our 2 year old their now favorite toy from CarTots.com. We emailed them a few questions to narrow down our selection and they got back to us the same day which was great service. We ended up going with the Super Buggy XL in red as our little guy really gravitates towards the red color in general. They did let us know it was on pre-order, which we saw on their website and it shipped out a few days early actually. We were able to find their assembly video on youtube which we really didn't even need as most of it was fairly easy to assemble and took us less than an hour. On our baby's birthday… OMG he could not stop smiling! All he wanted to do was sit in his car and listen to music and dance. When we actually took him for his first ride you should have seen the look on his face. Priceless! We started off slow in the low gear and will save the high gear for when he is a little closer to three years old. There is so much room for him to grow into it too.

THANK YOU SO MUCH CAR TOTS! What great products and what great service!

Lucy in Ohio

Thumbnail of user bobbiev18
1 review
0 helpful votes
December 4th, 2020

We ordered a remote car (Audi 24 volt) for our grand daughter. When it arrived, the box on one side side 12volt & 24 volt on the top. Right away I thought we got the wrong car. Of course I wasn't happy. To make a long story short, I contacted CarTots and spoke with the nicest man, Wilson. He reassured me we received the correct item and told me to open it up and look inside. The next day I received a call from Wilson to check and make sure we looked and were satisfied. Well, once we looked it was indeed the correct item. This is the best company I have dealt with in a long time. The time he took to make sure we were satisfied and happy was very impressive. I would recommend anyone looking to purchase a ride on toy for their children, order from here. You will not be disappointed. When I need anything like this again, I know where I am going.

Thumbnail of user claytonr83
1 review
0 helpful votes
June 2nd, 2022

The car itself is very cool. I had a question after I overlooked a wire to hook the vehicle up and get it running. I got a reply within 24 hours on how to fix the problem, and sure enough the car was good to go and I had a very happy daughter.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nilesb4
1 review
0 helpful votes
November 25th, 2021

Our order was shipped on time and in perfect condition. I had a question and a request both were met and responded too within in a days time. You guys rock.

Service
Value
Shipping
Quality
Thumbnail of user lindseya29
4 reviews
16 helpful votes
September 29th, 2019

I bought a Mercedes SL500 Coupe! Sure, it's for my toddler son, and it's about $115,000 less than the full sized version. It's awesome! Fully loaded, leather seats, doors that open and a remote so I can drive while he cruises around listening to "Old Town Road," on his MP3 player! This is by far the coolest battery powered vehicle I've seen. Even though it's a battery powered car it is eye catching and extremely durable. You can definitely tell you've got the Mercedes of battery powered cars!

Thumbnail of user alessandros41
1 review
0 helpful votes
August 23rd, 2019

We ordered the Trail Blazer from Car Tots for our twins to use this summer. My husband and I love it just as much as the kids since we get to drive them around. It works great on our front lawn as well as on any other flat surfaces we have tested out. We take the kids on walks in evening for some family exercise too. They cannot wait to get back in there and sometimes will even just sit in it in the living room. Thank you for providing such an amazing ride on car and we may be back for a Christmas present too. Thanks again Car Tots!

Thumbnail of user robertb1451
1 review
0 helpful votes
April 7th, 2019

Ordered a BMW M6 ride on car for my grandson. Car arrived, shipping container/ car damaged and forward reverse lever not working. Contacted customer service on Saturday, recieved an acknowledgement from Ashley in 30 minutes. Two days later issue was resolved, they sent a new car. Impressive customer service

Thumbnail of user lukep32
1 review
0 helpful votes
March 2nd, 2018

Best experience. I ordered a remote car from them for my son and he really likes it. The car was really amazing and he is very happy with it. I will definitely recommend this company to everyone. Thanks to this company to make my songs Birthday exceptional and exciting.

Thumbnail of user camerunf
4 reviews
22 helpful votes
November 12th, 2015

cartots.com is the best online shopping center to make your kids happy because of their quick service & quality of products. A few days ago I ordered a Police Patrol Motor Bike from their site, and the order was processed immediately for shipping that same day. The patrol bike was delivered with a few days via FedEx and arrived in great condition. The quality of the product was also very good and my son absolutely loves riding his police motorcycle! Great job Car Tots!"

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Toddler Remote Control Ride On Cars, Ride On Electric Cars, Push Cars, Pedal Cars, Ride On Trucks, Ride On Vehicles, Ride On SUV, Ride On Jeep, Baby Cars

Company Representative

Thumbnail of user cart280
Car T.

How do I know I can trust these reviews about CarTots?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CarTots?