CarTots

Had an issue with the Mercedes zetros. They're rep kept telling me someone would contact me for repairs. No one hasn't called as of yet! We've been waiting for a call back for nearly a month and a half! My kid can't even ride his car which only held up for 2 weeks. The wheel popped clean off from the axel

Horrible customer service, sold me a clearly broken unit, strung me along for 6 months so they could say sorry, out of warranty. Aggravating lack of communication throughout, clearly just a money grab.

Recently ordered a 24v big kids sports car. The car arrived (after weeks) with many broken pieces (front axle, wheels, headlight, and floorboard cracked, and looking back, I wish I read the "no returns accepted". The customer service team is slow to respond, and to their credit, they did send news parts for me to replace, except the broken floorboard. So, after spending 1300$ with adding on every accessory, I definitely regret this purchase. What upsets me the most, is the lack of compassion that this car was delivered all banged up and my 10-year-old daughter does not get to enjoy her present. Very disappointed with the attention to my issues. Please don't make the same mistake I did.

We bought from card tots hoping that it would last a lot longer than buy a cheaper one. Our Jeep did not last more than a year and the board keeps melting we called in for replacement parts that we had to pay for. We replaced the parts and the board melted again they said there was nothing they could do for us.

DO NOT GIVE THESE THIEVES YOUR MONEY! THEY TAKE IT WITHOUT DELIVERING YOUR ORDER! I GOT PROOF! MY 7 YEAR OLD DAUGHTER IS HEARTBROKEN AFTER WAITING FOR HER NEW CAR. I WAS FORCED TO INFORM HER THAT UNFORTUNATELY THERE ARE BAD PEOPLE OUT THERE WHO WILL HAPPILY STEAL OUR MONEY WITH NO CONSCIOUS ABOUT OTHER PEOPLES FEELINGS. I DON'T HAVE THE MONEY TO BUY HER ANOTHER ONE. I REPEAT... DO NOT GIVE THESE THIEVES YOUR MONEY

I order a jeep on December 16 and I didn't receive it til January 26. Then when I open it it had missing parts to it so my child still couldn't ride it and the notifying them again about my troubles I was told I would get the parts in a few days but its been a week. I tried talking to Mr Wilson about it he just hasn't returned my messages. Probably couldn't give me a explanation. I ask for refund for the trouble that I've been going through and I was told no. But they have my hard earn money and I got a USELESS jeep. I rather went to powerwheels.

The car will last for a few weeks without issues, then you need parts and good like if they respond to you. They are entitled and feel like they are doing favora to customers. They literally told me; "we were doing a favor for you" when trying to address an issue I had and that by the way, I was paying. Save money and a horrible experience and buy somewhere else.

Ordered my daughters car for her birthday on the 12th it's the 19th no updates besides I know the shipping label that was created and fedex didn't receive the package from car tots emailed them they said "didn't you see on the news fedex has delays and the package is in their trailer "! That's when I got paranoid, no delay notices from them nothing else besides a $#*!ty response! I called them the representatives are just a waste of space! They told me someone will call me nobody called! I read the reviews here and I'm shocked I don't want anything from these bastards now! I want a refund!

The Unimog sure looks cool, but that's where it stops. Actually, the truck doesn't stop. When my son lifts his foot from the peddle, or I release the throttle on the remote the car continues to role for about 3 seconds. Since the car doesn't stop it's incredibly dangerous, my son could role into the street. This is no joke, when I mentioned this to the rep I just spoke with (I think his name was Todd or Tom) he said something along the lines "I don't care" or "that's not my problem" I don't want o miss quote, but you get the idea. Apparently he doesn't care if my son gets run over. All I want is to get rid of this horrible product but they have just told me too bad.

In summary, not only is this car extremely dangerous, but the company is rude and I would simply say, buyer be ware, if you want your child to be safe, DO NOT BUY ONE OF THEIR CARS!

Less than 1 month of use, while driving via remote. Our Cartots motor caught fire with my child inside. I rushed to get him out and did so, luckily, uninjured.

I have reached out multiple times to speak with someone. Via email, they inform me that it is my fault it caught fire because of how dirty the photos of the car were. What's the catch? I NEVER SENT PHOTOS. This is their standard response when these catch fire. (Blame the customer)

I have no legal action to take because "no harm no foul."
Do not let your kid be the one that has to get burned before they can take responsibility.

DO NOT PURCHASE!

Ps, they delete all comments off social related to fire.

I purchased my sons ride on back in nov. 25 2020. For his Christmas gift and it still did not arrive!

BUYER BEWARE! Do not buy any of their cars! We bought a McClarlen for our son's 2nd birthday got it delivered Monday WITHOUT accessories that we paid for and then a week later receivers the Bluetooth speaker and license plate. His birthday was Saturday. So already we still could not let him have his gift. We charged it for 10 hours as it said and the light is still red... the battery never turned green. We charged it for a few more hours and it has yet to turn green.

All sajd... CarTots sent a defective product and no one to answer their phones. All they have is an email with a slow or no response.

DO NOT BUY!

I don't like giving any business a bad review but I have no choice as I Have given them two weeks to resolve the issue we have and no one from their customer support will call us. We purchased a new Land Rover Defender from them and let them know that it had issues none of the lighting, horn or audio features worked. Was told they would have customer support call even told me they escalated my service request but two weeks now and only excuses. It's seems they are quite content to sell you a toy that does not work. I have asked for a replacement but no response only same old message be patient we will contact you but they never do. This was a Christmas present for our grandchildren so now we are stuck with this Rover that does not work. Not that it matters but I work for a very well known NASCAR owner and know a little bit about electric and mechanical issues. Trust me when I say connections are good and batteries are charged. I have kept all shallow promise emails I was sent by them (Ashley) but here it is less than a week before Christmas and still no help from them.

I purchased the trail blazer for my grandson. From day one had issues. The whole reason for purchasing the trail blazer because it advertises off road. We have a slight grade and bump yard. My three year old didn't even make it half way across the yard and gave up. Reason because it would hit a bump and slow down and then stop. He's thinking he did something wrong. Try to explain to a three year old that is the trail blazer not his fault. It would hit a little bump or taller grass and shut off. Designed for power and rugged trail. What a joke. Contacted car tots and explained the issue we were having. Then due to that and my mother's health we didn't try it again for a couple weeks. Wouldn't start next time we tried. Contacted them again. Sent control panel which didn't fix the problem. This is garage keep not left outside. But when we tried to get started we pushed outside and because it wouldn't start we went on to other things. It started raining we immediately pushed it inside. It did get wet. One time. Spoke with tech support again and said it could possibly be the batteries. Had to purchase a battery reader. Sent new batteries. During my conversation with tech I expressed my frustration with this and asked for a refund. Batteries was not the problem. Contacted them again and sent me a ecm. Not without a good time on the phone and they tried to say because I asked for a refund I wasn't willing to work with them. Not true did everything the tech support asked. Not my fault what he recommend didn't fix it. ECM came installed it. Yeah it worked. No short term. One week. Wouldn't back up and now the peddle won't engage. Now they are saying because of water damage I have to get a professional to look at it and then they will sell me the parts. So if you only want a month use at the most for 600 hundred dollars go for it.

DO NOT TRUST THIS COMPANY! They do not honor their products. CHRISTMAS WILL BE VERY DISAPPOINTING!