• Cardboard Boxes

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Overview

Cardboard Boxes has a rating of 1.75 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Cardboard Boxes ranks 73rd among Subscription Shopping sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
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How would you rate Cardboard Boxes?
Top Positive Review

“Custom boxes”

Custom Box S.
6/28/23

https://customboxsolutions.com/ get your custom boxes here and these are durable to meet your needs. You must be happy.

Top Critical Review

“Disgracefully dishonest”

Fabrice R.
7/25/23

We paid £18 extra to receive a set of boxes 'next day'. It was actually delivered 5 days later, after we had moved out. Cue repeated refusals to reimburse the order, despite the fact they clearly didn't fulfill it properly! The thing is, they use Evri for deliveries, and Evri is the worst delivery company around. It's just disgraceful not to issue a refund when they should.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user fabriceretkowsky
2 reviews
1 helpful vote
July 25th, 2023

We paid £18 extra to receive a set of boxes 'next day'. It was actually delivered 5 days later, after we had moved out. Cue repeated refusals to reimburse the order, despite the fact they clearly didn't fulfill it properly! The thing is, they use Evri for deliveries, and Evri is the worst delivery company around. It's just disgraceful not to issue a refund when they should.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customboxsolutions4
1 review
0 helpful votes
June 28th, 2023

https://customboxsolutions.com/ get your custom boxes here and these are durable to meet your needs. You must be happy.

Thumbnail of user stephenkavanagh68
1 review
0 helpful votes
January 24th, 2024

Well Cardboardboxes.co.uk, you have told me today you never have complaints?
We are a removal company and this was our 1st order, and will be our last.
As other reviews have said boxes bent to send, boxes made cheap, extra crease scores in the wrong place. I'll mention here that I was a qualified Flexographical printer and carton maker so have the experience and knowledge to know what I'm talking about.
Our order was 5 x 85inch tv boxes and 2 70inch tv boxes. These were for our clients large display screens to be transported and stored at there head office in Birmingham.
1st we paid for next day delivery. So Friday, almost a day wasted for my administrator, then we were told by Emma it would be with us Monday. So arranged for someone to be about Monday as our warehouse isn't manned all the time. 8.30 Saturday morning an email from EVRI, your parcel is out for delivery between 5.30-6.30, great we were supposed to be out but had to come back for this. The Boxes turned up in 3 packages folded into 3😡
That's the integrity of the boxes gone. Monday morning 7am at my warehouse unpacking then to see if I can save them, only to find the the base flaps only fold to the middle.? So the only thing holding the tv in place is the tape you use. Seeing as an 77inch tv weighs around 50kg if not more this isn't fit for purpose.
I had to make sleaves with a solid bottom to slide in and glue into place, this helped strength the box and make it more rigid.
I called Cardboardboxes and spoke to Stuart, he asked if I'd take some photos and email my concerns which I did. Also that the so called box for an 85in tv was 77in long, I know tvs are measured corner to coner.
85inch tv is 191.1cm there box is 195cm it should just fit,if the box was the right size. They said it was the right size box I have to measure corner to corner😲 how do I get any padding in? Hold on the height of an 85in tv is 110.2cm but the height of the box is 111cm.
Emma you like to quote FACTS here are the facts for everyone to see, as someone else has said your word is law. Your tv boxes are unfit for purpose your foam corners you said I didn't order are not for tvs the are picture frame corners, no good for protecting a precious large screen tv.
I gave you some constructive criticism in my email to help you make a better box but you know best.
We have tv boxes we use everyday on house and commercial moves and have lasted for over 80 moves and are still being used, yours would be lucky to last 2 moves. Hope you don't get to many claims for broken tvs.

Products used:
Tv cartons

Service
Value
Shipping
Returns
Quality
Thumbnail of user reallyreallya1
1 review
0 helpful votes
March 14th, 2017

I placed an order on their website around the 20th of January, not a big order at all, and very light. They charged me £8 for postage... ok.? A week and a half down the line still no good and no communication from them, contacted Yodel and traced my parcel - they said it had been delivered!... contacted cartons direct to ask what was going on. It took another... 3 or 4 days to get a reply out of them. Saying basically, oh we've spoken to yodel and it was left next door! So i went to check with them. Nothing. Another week may have gone by (who knows how long, it took an age for anything to happen, they have my money though this whole time, obviously. No rush for them.) before they told me. Oh it's gone to the OTHER next door^^... ok so checked with her; nothing. Their communication was so poor, and took a very long time - with a couple of excuses like "sorry for not responding to your email about a lost order, it's been 3 working week days but we're having some problems with our email server...?!" totally frustrating. Finally got out of them that it may have been turning into a police matter. By which point I had already ranted and raved at them to give me money back, cancel everything. I did the shop on amazon and got everything for LITERALLY about half the price, and it arrived in 3 days. How can a small website that specializes in packaging goods try to compete with a huge online retailer, with service like that? Needless to say it took another flaming age to get any contact out of them and nearly 2 MONTHS down the line - I still don't the my money. Seriously. Just... what.? 0_0 taking crazy pills here.

I'm now having to slowly and frustratingly chase them up about my refund.

Almost 2 months.

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