• Carter's

Carter's

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Overview

Carter's has a rating of 1.91 stars from 337 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Carter's most frequently mention customer service, order online, and next day problems. Carter's ranks 321st among Baby sites.

  • Service
    48
  • Value
    39
  • Shipping
    38
  • Returns
    27
  • Quality
    34
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
0
Negative
14
21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Lasership customer service people are incredibly rude and not helpful.
How would you rate Carter's?
Top Positive Review

“Excellent clothes but more so excellent service”

Jibby C.
10/15/23

We love carters. They are a very rare brand that still makes clothes 100% cotton for a very good price. More so than that I needed to leave a comment about the employee (Jaimie) who just was all around amazing person and also had excellent costumer service and people skills. Not only was she helpful and genuine, all while being extremely professional, she was all over the store organizing patiently and multi tasking! I truly hope that she advances and gets career she dreams of, because she has all the traits of someone that would be an asset for any company. Oh, we were shopping at west palm beach, fl outlet location (on palm beach lakes). I didn't know her name until I looks at our electronic receipt and just needed to Praia this wonderful young women!

Top Critical Review

“Late fees on due date.”

Kyra M.
1/2/24

I'm sad to say that I'll be closing my account. I just learned that I've been charged a late fee even though I'm paying on the due date. I'm so sorry that I haven't paid before 5pm on those dates. You're ridiculous. This is offensive it's:5:10 pm. I will be paying the card off and closing this account. Beware of how they're overcharging their customers. Shame on you.

Reviews (337)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (106)
Thumbnail of user jibbyc
1 review
0 helpful votes
October 15th, 2023

We love carters. They are a very rare brand that still makes clothes 100% cotton for a very good price. More so than that I needed to leave a comment about the employee (Jaimie) who just was all around amazing person and also had excellent costumer service and people skills. Not only was she helpful and genuine, all while being extremely professional, she was all over the store organizing patiently and multi tasking! I truly hope that she advances and gets career she dreams of, because she has all the traits of someone that would be an asset for any company. Oh, we were shopping at west palm beach, fl outlet location (on palm beach lakes). I didn't know her name until I looks at our electronic receipt and just needed to Praia this wonderful young women!

Service
Value
Shipping
Returns
Quality
Thumbnail of user brittanyh178
1 review
13 helpful votes
May 9th, 2020

Carter's has the best quality clothes for their prices! I always buy during their sales and spend way to much but never complain! Customer service is great! Never had a problem exchanging my items for different size or getting questions answered! I have been buying their clothes for 5 years and will continue until my kids cant fit in them anymore! 100% would recommend to everyone!

Thumbnail of user josec1271
1 review
0 helpful votes
March 16th, 2022

The ladies were very helpful, they helped me find all the sizes I needed and provided excellent customer service even on items they don't sell/carry.
Big shout out to the Manager on lead (Marissa and her associates Sandra and Jordan)

Thank you for helping

Tip for consumers:
Less busier mid day 3-6

Products used:
Toddler boy clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user rovenamema7
1 review
0 helpful votes
September 14th, 2023

I always get a beautiful experience while shopping here and Aalayah just made my day even more wonderful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user suec65
15 reviews
22 helpful votes
June 20th, 2016

Love the clothes! Always great quality. Good customer service.
Wish they offered free shipping but hey can't have it all.
I'm a regular shopper at their site.
Super fast shipping!

Thumbnail of user jassminec1
1 review
0 helpful votes
December 29th, 2021

I made an online purchase last week for my grand baby. I added a gift box because it was a Xmas gift. It was packaged so beautifully! Everything came together and I was updated via text! Thank you!

Thumbnail of user amandap121
2 reviews
0 helpful votes
May 12th, 2017

Always a great experience. Im always able to find what i need without a problem, love the clothes they have to offer.

Thumbnail of user lucyluc
4 reviews
2 helpful votes
June 7th, 2017

I've been buying the clothes from Carters ever since my MIL bought some for my baby. Their fabric is pretty good for their price and they do these sales so often that you get really good deals on them.

Thumbnail of user pattib42
3 reviews
1 helpful vote
January 8th, 2018

Carters is timeless! Some thing run small, but they have the most beautiful colors and patterns of all baby clothing!

Thumbnail of user katiea42
2 reviews
1 helpful vote
December 14th, 2017

Love the clothes and deals! I have their rewards and because I have so many nieces and nephews... I signed up a few years ago and have been rewarded over and over for necessities. Now that I am expecting, I'll be able to use the rewards on my own little one.

Thumbnail of user karent115
2 reviews
4 helpful votes
August 10th, 2017

Best wearability of baby clothes. Best prices at local Michigan Meijers stores - always discounted by 40% daily, sometimes more. Great kids clothes.

Thumbnail of user angeld18
3 reviews
2 helpful votes
May 11th, 2017

I have bought many things from Carters and have always been pleased! I highly suggest it to all my expecting mothers!

Thumbnail of user gloriam31
3 reviews
2 helpful votes
April 12th, 2016

I love Carter's. I order alot of stuff online and its true to size. I've never had a problem with their clothes or shoes. Great prices as well.

Thumbnail of user crazymomg
2 reviews
0 helpful votes
August 7th, 2017

Always shop Carters for the cute stuff for my granddaughter. Love it! Great value and great quality.

Thumbnail of user andreah111
2 reviews
2 helpful votes
November 18th, 2017

Good price and good quality! Theres always a deal to be had or a coupon to find. I do about half my kids shopping at this store, every year.

Thumbnail of user jenniferh306
5 reviews
0 helpful votes
September 10th, 2017

I always enjoy going to Carters! There's always new, cute stuff for my daughter! They also have decent rewards. I have a free $20 to spend right now!

Thumbnail of user gwenp5
2 reviews
0 helpful votes
October 7th, 2017

Its a very good website, their support is always willing to resolve the problems with orders(however there are barely any of those). If you seek for good experience with goods for children - I definitely recommend this site to review!

Thumbnail of user tabathae3
10 reviews
34 helpful votes
March 6th, 2017

They have great clothing! It's well made& they have really great sales! I've actually never had to deal with customer service with an issue, so I can't rate that experience, but everywhere else I think they do great!

Thumbnail of user xiomarag4
1 review
0 helpful votes
September 18th, 2017

I go to the Crenshaw mall store and the costumer service is great! Alitza helped me today and she's always helping clients with a big smile, thank you Ms Alitza

Thumbnail of user isabelled20
3 reviews
0 helpful votes
May 7th, 2019

Love buying stuff for my son from carter's. Size always good. I always shop online. Recently bought from them

Thumbnail of user pipoym
23 reviews
70 helpful votes
February 10th, 2017

This website has all the thing you need for your baby. It is just a 1 click away. Hoping to have many transactions with this.

Thumbnail of user paulinap11
16 reviews
53 helpful votes
August 28th, 2018

They have amazing clothes for children. They always are having sales and even when they arenr having a sale the prices are very good. Their clothes are durable and last. Plus rhey always are changing styles to keep up with the newest trends.

Thumbnail of user samanthag58
2 reviews
0 helpful votes
October 16th, 2017

Carters is my go to when looking for trendy kids styles at an affordable price. I love shopping here for all four of my children.

Thumbnail of user verbial
3 reviews
2 helpful votes
October 2nd, 2017

I order here all the time and the sales and prices are great. The clothing feels great and fit very well. I recommend Carter's to everyone

Thumbnail of user sellenac
3 reviews
10 helpful votes
March 14th, 2017

Purchased several outfits for the holidays. Am keen on the coordinated look. Love the style and quality. Have great sales.

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About the business

Shop for baby clothing, baby necessities and essentials at Carters.com, the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.

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