CarShieldReviews 5,352

Car Shield goes to great lengths to deny your claim. CarShield took over a month to review the claim on my truck and then denied coverage because a part that was not covered caused parts that were covered to fail. Now I'm out $******* for a new engine and not a dime from CarShield. They claim to cover your engine and transmission. This is lie. They don't make money by paying out claims. NEVER BUY INSURANCE FROM Car Shield!

The service people were very helpful and answered my questions

I first contacted the dealership on your list, Payne Group. They wanted to keep my car for 2 days, which I could not afford. So, I went to my local Pep Boys, and they gave me an answer within 30 minutes.

Currently, I have two active policies with CarShield for different vehicles which were taken out approximately five years. Recently (last two years) I began having issues, I reached out to confirm my policy coverage. After American Auto Shield confirmed I have convertible top coverage for the motor, they instructed me to have the dealership call for an authorization after the diagnosis. This is when the communication failed and the authorization was denied as not covered on my plan. American Auto Shield denied in error and ultimately it took almost two years to get a partial reimbursement. I was told by a supervisor to call the company who sold me the coverage because American Auto Shield has denied it and they will not change that decision regardless of who I speak with.
Often my experience is negative, rude customer service and transfers to departments that have no one available. A separate incident: Roadside misquoted my towing coverage because they confused the two policies and will only reimbursed a smaller amount of the paid receipt.
I have expressed concerns about service or lack of service, long list of repair shops that do not work on Mercedes, out of pocket expenses for covered parts grossly exceeding my deductible and unresolved claims for covered repairs.
The current CarShield commercials and CarShield sales are not deductible only for covered parts I has not been my personal experience. My out of pocket for covered parts have far exceeded my deductible.

I've had this coverage since 12/2020 and have never used it till now, still had to fork out 350$ more even with deductible. They didn't pay all the diagnostic and only allowed 5.3 hrs for repairs but it took the shop 7hrs plus to make repairs on what was broken they wouldn't cover the gaskets that had to be taken off. SMH that I put nearly 4,000$ into this coverage and got screwed. Not happy at all.

I bought a used Range Rover and knew that any major repair was going to cost a lot (like $20k for a new engine). I was lucky for 3 years and then the rack and pinion went. The part alone was around $5400! Car shield covered everything.

My experience was satisfactory. Just a delay in getting parts

The enrollment process and coverage information has been excellent. I have not incurred any claims.

My questions were answered quickly I was given a quote and sent a contract of coverage for my vehicle. Thank you.

From the time I left my vehicle at the dealership I was kept informed of what was happening with my vehicle. The representative was in contact with me via text and phone. Process was quick and painless.

I was treating in a timely manner, very professional, and courteous. They were very appreciative.

Misunderstood my policy procedures and needed to get further information.

Quickly explained and to the point.
I'm not sure i

I had a very wonderful experience and things were very good

Friendly customer service. Understood my issue. Helped me resolved it.

The lady I spoke with was very informative, and polite. She provided me with the answers.

We joined Car Shield to help with car repairs. Or so we thought. We had two very serious repairs and Car Shield covered neither of them. We spent over $1000 on a Car Shield membership with and then we encountered a problem. The master cylinder went out on the brakes while I was driving and managed to get home and then get the car to a repair shop who diagnosed the problem. Called Car Shield and we were turned down. The next incident was the car would not start one day and we had to have the car towed and it was turbo system and the car was not able to be repaired. We tried to get help from Car Shield and NOTHING. So we cancelled Car Shield. The ads are misleading because they do not say just what they will help reimburse you for in repairs.

Had a frustrating experience receiving payment to my repair shop. There were too many customer representatives telling me how to file the claim which I needed my repair shop representatives to call to get payment immediately.