About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very good and professional. And they respond right on time. I would recommend anybody to them.
Our CV joints went out on our car took to repair shop. It was fixed and carshield paid the bill.
Good good good good good great greater good great liked your coverage.
Everything is great for me so far, it is a blessing to have this insurance company on my side.
The representative was helpful and prompt. She was attentive and knowledgeable
Great Morning, Car Shield is great to have, when I need them, Car Shield right there and on time, it will be a Process for Progress.
Thought Car Shield paid for the majority of my car repair?
I guess I was wrong.
I not only pay a monthly fee and a then deductible with a claim,but paid extra for what Car Shield didn't pay... This time it wasn't very much, but next time what is it going to be?
The deductible on my policy was lowered. I was told that I would receive an email confirmation of that and whatever other new materials I would need. Instead, I am here with stuff that says I owe them $200 for each claim. This no longer applies and I don't know if the change has been made internally because you did not follow through.
Car shield worked with my mechanic on day one. Communicated with me for back up information.
My experience from my first phone call to the last and final call was nothing short of amazing. Everyone that I had the pleasure of speaking with from the customer service department to the claims department treated me with special attention. I wish that I could do a commercial just to let millions of viewers know this is not a gimmick. When Car Shield promotes, they will take care of your car issues with no out of pocket cost except your deductible, you can rest assured and sleep at night with no worries.
Great and knowledgeable customer service personnel. Speedy response to my concerns. Kept me in the loop when working with my mechanic.
My experience with CarShield been a living hell, CarShield needs to evaluate there coverage it needs to cover more items on our vehicles much as we pay on a monthly basis. My vehicle wouldn't start and I had to pay $1024 and CarShield didn't cover anything it's a ripoff.
Professional Service, all questions answered, very polite customer service representative
They didn't honor their promise/,()@no time
I even had to pay for towing
Awesome customer service from this representative, but the prior representatives did not quite get it when it came to the billing process when someone has an issue who is temporally unemployed since January 3 and the billings have been awkward, and I have been bouncing some automatic billings, which is an embarrassment. Please advise and fix. Thank you.
Trustpilot reviews
Review of CarShield
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Rob Wells
0 reviews
US
Rated 1 out of 5 stars
What a crock of s*@t!
What a crock of s*@t! First they lost MY paperwork. Then they lost the garages after they verified the issue was, in fact, INTERNAL. 5 months later, second garage, second opinion, same conclussion but when the "adjuster" came out he said they wouldn't cover it because there was too much surface rust under the hood. Of course there was! It was left for 7 months undriven! Plus, it was surface rust. Could have been easily cleaned.
Every lawyer turned down my case. So, I hope your corporate offices all burn down! I'm STILL without my Jeep. I lost my job (as an on the road electrician) and lost my apt.
Thanks you f*@#ing douchebags!
I found out that even though Car Shield claims to pay parts they don't. A major pulley in a gear shaft isn't covered and when asked regarding this you say it isn't listed in the contract. I pay a lot of money to avoid major financial burdens on my car but this extra cost is very frustrating. I can't even be sent information on what is not being paid by Car Shield. I have to contact them and communication is extremely poor
I paid for all repairs and paid for the towing. What good is car shield?--------------------------
Car Shield had come through for me. My BMW car needed Transmission repair, I didn't think Car Shield would cover the cost of the repair because it was a lot of money. I have used a similar service in the past but it turned out to disappoint me. Car Shield delivered exactly what they said they would do. I am so I'm so thankful I purchased their service. I have recommended their service to my friends and coworker.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members