About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My first time using the plan and I had to pay for half of it repairs very disappointing
Once I place the order for service my vehicle was in very good hands. Car Shield provided the shop with the necessary authorization to fix the Alternator and by the same time the next day my car was ready to pick up. I am very grateful to Car Shield and my mechanic Greg for such great service!
My car kept stopping on me Friday before Easter ( Good Friday). I was able to get off freeway safely. I contacted the dealership a d was told which toe company to call. The dealership contacted CarsShild. CarShield was great in taking care of my car.
I brought my car in because the check engine light came on, they diagnosed it and told me they would call car shield to see if it is covered. (it was engine related so they did not think it would be a problem).
The dealership had my car from **************. The back and forth, we need pictures, the dealer would send them and now we need pictures of something else, the dealer would send them I did not have a rental car for most of that time. I was not aware that it takes this long to figure out if you will pay for something, I was not happy with that situation at all.
Very nice when I purchased car show so far I've had no need for them. Thank you.
It took over a week to get approval for the work to be done. They had the wrong VIN number so that messed up everything.
Car Shield covered most of my 1st repair and when my car had to go back for additional repairs, Car Shield covered most of those issues. Customer service was extremely helpful.
They where on the time they was respectful, and it was always yes sir or no sir very curious.
CarShield collaborated efficiently with my auto technician. Knowing that my CarShield Plan covered my cooling system and accommodating my chosen technician made the process stress-free. Everything went smoothly without any issues. Thanks, CarShield!
Great plan. Repairs were approximately 2k. Only had to pay 200.00. Process was very fast. No delays.
I haven't had an experience with them yet so I have to go on for 50 letters before you will read this. I have an experience anything with them yet getting ready to call as soon as I can.
Pretty seamless. But did not cover all labor costs.
My recent claim for car repair was denied. However, no one from car shied called to explain why. I had to call to get the reason for the denial.
I had to come out of pocket on my car repair there was 3 parts I need to get my car fix. But one part was covered the other 2 was not
I canceled this contract when I sold this vehicle and it was full paid. Almost a month later I am still waiting on my refund. Everyone is very nice when I call I they keep telling me the refund is coming.
Nothing was covered and I was out over $1,000.00!
Very unhappy with your response.
Able to talk to agent, and issue taken care of immediately
Took care of a claim on my Ford Edge no questions.
Service is not like it use to be! Some ove your costumer people are not nice when calling! And not it takes so long to get a contact to get done
Rapid service and customer service was easy and professional
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members