• Cars.com

2017 CUSTOMER CHOICE AWARD

Cars.com

Overview

Cars.com has a rating of 3.56 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cars.com most frequently mention customer service, great experience, and whole process. Cars.com ranks 5th among Car Buying sites.

  • Service
    39
  • Value
    36
  • Quality
    37

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
9
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Cars.com?
Top Positive Review

“Easy 5 Stars”

Eric C.
8/24/23

After setting up an ad with a couple of other (overpriced) sites, I decided to add Cars.com. I was very impressed with the price of FREE. When I finished adding the details and photos the ad looked great! It allowed easy edits (and there were many) and cost me nothing. Several prospective buyers were sent to me from cars.com--they were just as good as the buyers sent to me from Cargurus, ebay motors and Craigslist (Carvana was such a joke!). All of the features which concerned me (length of ad, number of photos, features listed, ad editing, ad price, popularity of the site, and site functionality) were available and of the same caliber as ANY of the paid sites. I'm not sure if there's a fee we have to pay if the vehicle sells (I canceled my ads after a couple weeks due to a change in business plans), but f there is it's a much better deal than the paid sites who charge up-front whether the vehicle sells or not. I will DEFINITELY recommend and continue to use Cars.com.

Top Critical Review

“Site is a Joke.”

Paul S.
10/3/23

Got an offer for a vehicle over $12,000 less than it's actual value. What a waste of time. Not sure who is benefitting from this.

Reviews (320)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (23)
Thumbnail of user enchilders
4 reviews
8 helpful votes
August 24th, 2023

After setting up an ad with a couple of other (overpriced) sites, I decided to add Cars.com. I was very impressed with the price of FREE. When I finished adding the details and photos the ad looked great! It allowed easy edits (and there were many) and cost me nothing. Several prospective buyers were sent to me from cars.com--they were just as good as the buyers sent to me from Cargurus, ebay motors and Craigslist (Carvana was such a joke!). All of the features which concerned me (length of ad, number of photos, features listed, ad editing, ad price, popularity of the site, and site functionality) were available and of the same caliber as ANY of the paid sites. I'm not sure if there's a fee we have to pay if the vehicle sells (I canceled my ads after a couple weeks due to a change in business plans), but f there is it's a much better deal than the paid sites who charge up-front whether the vehicle sells or not. I will DEFINITELY recommend and continue to use Cars.com.

Tip for consumers:
Worked great for me as a private seller. Cars.com has a VERY well-known name. There are NO fees to list (unknown if fees apply later). If you have the photos and information ready and you are simply publishing an ad for your vehicle the process is very quick and your ad will be visible in just a couple minutes.

Products used:
Listing/advertising.

Service
Value
Quality
Thumbnail of user karenj1369
1 review
0 helpful votes
July 11th, 2021

I was in a bind with my old vehicle. Wesley Egerton at Winners Circle Nissan of Hampton was very helpful in getting me back on the road. He assessed my car needs and responded quickly and efficiently. I didn't feel rushed to make a decision. Wesley made the process easy by making sure everything was taken care of before I left. Thanks so much for the awesome service. I highly recommend.

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Thumbnail of user benedictas1
1 review
0 helpful votes
December 28th, 2022

TJ is a great salesman.He breaks down everything and communicates very well. I will always recommend TJ. Thank you

Thumbnail of user barbiej12
1 review
0 helpful votes
September 26th, 2022

I finally got my new 2023 Vette. I have assisted so many that I want to share my happiness! Corvette Barbie has her new Vette and it is perfect! I understand the waiting, the anxiety, the excitement, and the final happiness! This car is everything I had knew it would be and I experienced everything at Dale Earnhardt Jr Chevrolet!

Thumbnail of user leonc193
1 review
0 helpful votes
April 29th, 2023

Bobbie keys at dream nissan was great. He help me fond the car I was looking for with no problem. He was very easy to work with. I give him a 5star

Thumbnail of user maggiem388
1 review
0 helpful votes
September 27th, 2022

The best dealership in the Midwest. See Monty when you go to the Phillips Chevy in Lansing IL. He is the best. Got me hooked up.

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Thumbnail of user christopherb2123
1 review
0 helpful votes
September 16th, 2022

I was treated will up most respect and courtesy Marvin did an amazing job helping me with the purchase of my new truck. Go see Marvin and Jay, they would help you out.

Products used:
Truck

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Thumbnail of user jenniferr2848
1 review
0 helpful votes
November 28th, 2022

Dairon was great help! Monthly payments was a little over our budget but he tried his best to make us have a great experience and feel comfortable buying a car thanks hgreg for your wonderful 5 STARS!

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Thumbnail of user bartg41
1 review
0 helpful votes
September 30th, 2022

Bought a car thru cars.com and Kinion auto.
It has some hiccups but in the end they worked with me and we were able to resolve everything.

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Thumbnail of user thomasb3809
1 review
0 helpful votes
November 22nd, 2022

This dealership went out of there way to help me with a problem I had with A vehicle I bought from them. If you want good service and are looking for a vehicle shop James Mitsubishi in Rome N.Y.

Service
Thumbnail of user geraldg175
1 review
1 helpful vote
July 31st, 2020

Mathew Bayer, and everyone else at Greenwich Mercedes are great to deal with!

They are attentive, hospitable, friendly, knowledgeable, patient, dedicated, and just flat out on their best game all of the time. It's what I always hoped buying a car would be, and they made it super easy and fun for me! I highly recommend this place to anyone and everyone who wants to purchase a Mercedes, and I wouldn't look any further, as you will get the best cars and service at this dealership.

Thumbnail of user yurik34
2 reviews
1 helpful vote
July 29th, 2021

I very rarely write reviews, but this is a special case. Nikki Elmore made our Freehold Hyundai dealership experience very enjoyable. She helped us every step of the way, answered all of our questions, she was knowledgeable and patient while we went through several choices to decide on the car we wanted, and she never put any pressure on us. In helping us to get the car we wanted Nikki went above and beyond. The dealership did not have the Kona which we wanted, so Nikki wasn't just pushing a car on the lot for us to buy regardless if it was the same model or color. She got the delivery of the car from another dealership by the end of the same day. Before we took the car home Nikki explained everything we needed to know about this new car, set up blue tooth connections of my wife's and my phones. She supported us even after we took the car home. Called us multiple times asking whether we were happy with the car. She also helped us to speed up receiving trade in and prorated warranty cancellation checks. The whole car experience with Nikki was awesome! 10/10 I would definitely recommend Nikki of Freehold Hyundai.

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Thumbnail of user tobyl134
1 review
0 helpful votes
December 17th, 2020

Purchased brand new Chevrolet Equinox from Piehl Motors in Princeton Illinois! Chelsea was incredible! Did everything possible to help me surprise my wife with this brand new vehicle! Even supplied me with a big red bow, so I could surprise her with the vehicle! Just an over all wonderful experience!

Thumbnail of user danal203
1 review
0 helpful votes
September 17th, 2020

We went to Johnson Dodge (New Jersey)and so happy and satisfied with the guys there especially Tom O'Hare, very generous man, he's out there to show us every little detail and so so patient, we stop by late to look at the Jeep we interesting on the cold night and he doesn't mind to explain our questions, loved Tom. Thank you Tom, appreciate all you did for us and I highly recommended this place to everyone, good deal and very good customer service

Thumbnail of user leahs397
1 review
0 helpful votes
May 25th, 2022

Recently took my vehicle in to AutoNation Hyundai in NRH. One of my best experiences with a Service Department in my 60+ years. Young gentleman Zach Mobley believe his name. When employees call their customers back, answers their questions and actually listens to your questions that is where I will go back for future service needs. Zach answered all my questions and I had a lot. I have taken my car to other dealerships before and was treated like a number, but today I was treated like a person... I have bought from AutoNation before and I will buy from AutoNation again... Top notch sales with an even better service department. Companies need more employees like Zach ones who actually cares about their customers.

Service
Thumbnail of user wandar167
1 review
0 helpful votes
January 5th, 2021

This past Saturday was my first experience with purchasing a Volkswagen product. Laura and her sales team were great. They were knowledgeable, helpful, honest and very professional. I am so happy with my new Atlas SE and with the friends I made at City Volkswagen of Chicago! Top notch service!

Thumbnail of user amyw1189
1 review
0 helpful votes
July 6th, 2021

Shout out to Colton Cresap at Rick Ridings Ford in Monticello, IL in the purchase of my 2013 Yukon XL. Colton is straight forward, easy to talk to, listens to your wants and needs, and gets the sale completed. They are a straight forward dealership without the games. Stop by and ask for Colton!

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Thumbnail of user neily22
1 review
1 helpful vote
June 15th, 2020

This is not my first rodeo. Actually it may be my last as I have waited for an R8V10 for years. I purchased a 2010 MT from Jakes Motorcars and they were amazing. Beginning with Sherry to Mike, the experience was seamless. No pressure just old fashioned American customer service. They are absolutely #1!
The car is amazing.

Thumbnail of user angelac1691
1 review
0 helpful votes
February 12th, 2022

Awesome service that was given to myself and my husband that came in. I was in contact with my advisor Michael Garcia that did an outstanding job.

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Thumbnail of user joshp338
1 review
0 helpful votes
October 28th, 2022

Overall fantastic, looking for professionalism shop here, as I walked in already felt like an important person.

Thumbnail of user heatherm1094
1 review
0 helpful votes
March 28th, 2021

Bristol auto mall they were very nice and professional and Phil was wonderful at helping me find a car in my price range with good mileage I live in Pleasantville and my Chevy spark made it him with no problem at all I would go back any time and buy a car from them again

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Thumbnail of user sherris28
1 review
0 helpful votes
July 11th, 2017

My husband and I went to look at a used Tahoe on Saturday 7/8/2017 at Auto Nation Nissan in Pembroke Pines.
We had no appointment and didn't think much would happen that day.
To our very pleasant surprise, we were greeted by Wilfredo Cordero who was very friendly and professional. He phoned his Manager RJ Dwyer who spoke with me on the phone even though it was his day off! RJ Dwyer said I was in good hands and assured me that we would be taken good care of. We were treated like family and were offered the best deal without any pressure or hidden fees. We also received top dollar for our trade in. Prior to AutoNation, Auto Buy quoted us the lowest price ever, which we declined. We highly recommend purchasing a new or used vehicle from RJ Dwyer or Wilfredo Cordero. These men are very passionate about connecting with the customers and making us feel like we were the boss! We love our 2011 Tahoe and the price. We sincerely Thank-you both for a wonderful and quick transaction!
Best Regards,
Robert & Sherri Shields
Oh and Thank-you for my FULL tank of gas and shinny wax job!

Thumbnail of user charliem106
1 review
0 helpful votes
March 10th, 2019

From before arrival on the lot, just when i was talking to Simon and Steve over the phone, I could tell that this was a legit dealership. Every one who works here is very friendly, knowledgeable and helpful. Aaron in financing provided one of the most painless, easiest financing experiences I've had. I will definitely buy another vehicle from them.

Thumbnail of user jesusr29
1 review
0 helpful votes
May 26th, 2017

Working for a decently large company, and had to purchase some fleet vehicles. Searched through some various sites, and called some local dealerships. I got a better deal through cars.com. Highly suggest them for all of your car purchasing needs.

Thumbnail of user peggyg19
1 review
1 helpful vote
February 17th, 2017

Best car buying experience ever! Many thanks to John King who found exactly the car I wanted. No hidden fees, no pressure. The car was thoroughly checked out before I bought it. If you are looking for a car, I highly recommend Goldie's Motors.

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