• Carport

Carport

Overview

Carport has a rating of 3.39 stars from 3,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Carport most frequently mention great job, customer service, and elephant structures. Carport ranks 9th among Home Improvement Other sites.

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What reviewers want you to know

Positive highlights

  • I worked with Elephant Structures with a great experience, much different from the other few reviews here.
  • Only thing lacking is an estimated manufacturing & delivery time.

Critical highlights

  • In my life I have never had such a total lack of customer service.
  • As soon as I placed my order they gave me a timeliness of 6-8 weeks.
How would you rate Carport?
Top Positive Review

“Building was delivered ahead of schedule”

William M.
5/3/20

Building was delivered ahead of schedule. Very pleased with crew that delivered and installed rv carport. You could not ask for a better crew, friendly and professional. The site was left clean, with no trash. I would recommend Eagle Carports and will buy again when needed. Payment was not asked for until installation was complete, clean up and I was 100% satisfied. Thanks for a quality building and installation.

Top Critical Review

“Six months and still waiting”

Butch O.
11/9/21

Six months and still waiting. I paid my down payment. After that no one will call you back and they also will not email you back. I see why they don't have reviews on their website because they would be too bad. All they do is call a company within your own state and then they don't do anything about it if they don't take care of you.

Reviews (3,255)

Rating

Timeframe

Other

Reviews that mention popular keywords

elephant structures (10) customer service (11) 8 weeks (10) delivery time (6) delivery date (4) 2 hours (4) installation crew (3) web site (5) 2 weeks (6) great website (3) great job (17) 3 weeks (4)
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William M.
1 review
16 helpful votes
May 3rd, 2020
Verified purchase

Building was delivered ahead of schedule. Very pleased with crew that delivered and installed rv carport. You could not ask for a better crew, friendly and professional. The site was left clean, with no trash. I would recommend Eagle Carports and will buy again when needed. Payment was not asked for until installation was complete, clean up and I was 100% satisfied. Thanks for a quality building and installation.

Thumbnail of user butcho2
1 review
1 helpful vote
November 9th, 2021

Six months and still waiting. I paid my down payment. After that no one will call you back and they also will not email you back. I see why they don't have reviews on their website because they would be too bad. All they do is call a company within your own state and then they don't do anything about it if they don't take care of you.

Tip for consumers:
Don’t use carport.com

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidb4387
david b.
1 review
14 helpful votes
May 23rd, 2020
Verified purchase

Other than the cost, This is my second one I Have Bought, I really need it for my riding mower tiller etc, I just wish I could have saved a little money this time I wish you could have given me a small discount even 5 or 10% would have been nice Would that be possible david bindner It is going to be hard coming up with the rest I am planning on charging it... any help would be appreciated... Have a BLESSED Day

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David G.
15 reviews
13 helpful votes
June 9th, 2020
Verified purchase

Every one else like dont want to sell or something. Site hard to navigate. Nickle and dime you. This building still costs more than I think it should. But way cheaper. And just as good as the others

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Jeff C.
1 review
3 helpful votes
May 22nd, 2020
Verified purchase

So far so good, been pretty simple. Hopefully it will not take 90 days to deliver my garage. Fingers crossed. FYI - COVID 19 is a scam/ only affects old people/government trying to control people

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greg m.
1 review
2 helpful votes
February 14th, 2020
Verified purchase

your options far exceed all other company's they only have set sizes, I'm sure not everyone has cookie cutter dimension's at their houses,

Thumbnail of user leann5
1 review
12 helpful votes
September 16th, 2020

We had got quote with carport.com and another company. I called carport.com to talk to them about it. The guy we were talking to, Andy, thought that he put us on hold, but he didn't. He was talking to his boss and we heard everything. Talking about me using the F word and a lot of other extremely unprofessional things. If you like to work with people that are extremely unprofessional - then carport.com is for you!

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Robert A.
30 reviews
1 helpful vote
June 16th, 2020
Verified purchase

I called earlier today before ordering. The first number for "shop sale pricing" someone answered "hello" and then hung up. I called the main number and got my questions answered but it didn't seem very professional. Felt like I was talking to a high school student.

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John Y.
15 reviews
0 helpful votes
July 22nd, 2019
Verified purchase

It's been up for 5 days waiting for monsoon weather to see how it holds up. Delivery was on time. There were a few modifications that were needed to fit in the tight space.
They said it should take about 1 and a half hours to install. They were packed up and gone in less than 2 hours. They even cleaned up before they left. It looks and feels like it should last a good long time. No more $150 canopies that are lucky to last a year. Waiting now for the neighbors to start asking about it.

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Robert R.
1 review
0 helpful votes
September 6th, 2020
Verified purchase

Took a while to get installed. Once I pushed a little, it was up in a couple weeks. The scheduler told me Tuesday afternoon, but installers showed up at 7am, and since I was not available that early, there was a little delay. They did a good job installing it, and we are happy with the structure.

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Greg D.
1 review
0 helpful votes
May 20th, 2020
Verified purchase

Easy to use website. I called customer service to ask a couple of questions and they were very helpful.

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Rita P.
1 review
14 helpful votes
March 4th, 2019
Verified purchase

The gentlemen that set up were friendly but tore up my yard and left. I have 3 acres of land with a circle gravel driveway surrounding the property, i told them do not drive on the grass and they did anyway and got stuck and tore up my yard. I spent hundreds of dollars fixing my yard and it still is not back the way it was. I sent pictures to the company that sent them out and never heard back. I will never order though this site again.

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Kevin A.
10 reviews
3 helpful votes
July 14th, 2019
Verified purchase

Had trouble getting questions answered. After install will see if I would recommend or order again.
If you are not on a tight time line or have special site circumstances this is a good value for what you get. Over all I am happy. Everyone was nice even though they could rarely answer my questions. 6 to 8 weeks ended up being 12 weeks and install day got pushed forward 3 times.

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Rosamond S.
1 review
9 helpful votes
August 13th, 2020
Verified purchase

I bought a garage from this place a few years ago very well made decided to order again this time I bought a carport it's very nice heavy made very good the men that put it up were very hard workers had it completed in a little over one HR it's going to protect my new truck thank you Carolina carports

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Rick M.
1 review
0 helpful votes
August 6th, 2019
Verified purchase

I am very satisfied with the product. It was scheduled on august 6th but they arrived a day early which was a pleasant surprise! The workers completed the installation as promised within an hour. my neighbor saw it and said he was going home to order one for his carport. thank you for a great product
Rick McAlister

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Samuel B.
1 review
11 helpful votes
August 16th, 2020
Verified purchase

I was told originally that my structure would be delivered within 2-3 weeks. As soon as I placed my order they gave me a timeliness of 6-8 weeks. I called and they stated that due to the state I live in the delivery times would change. I explained they made me tell them which state and asked why they couldn't get give a more accurate time-line. They then said it is what it is. Other than the timing issues. The install was preformed by Eagle carports and I was extremely satisfied with them.

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Katherine F.
1 review
1 helpful vote
March 20th, 2018
Verified purchase

scheduling dept. not answering phone or returning messages. other than than that, everything was fine.

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Robert S.
1 review
0 helpful votes
October 11th, 2019
Verified purchase

Easy to use website. I love the builder visualization feature so you can visualize the carport/building. Most other companies do not have this. Please never get rid of this.

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Morris V.
1 review
2 helpful votes
March 12th, 2020
Verified purchase

Easy to buy. Good past experience on delivery and installation. Only thing I'd add to the online store is Tax calculation and option to apply Tax Exemption.

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Jeff L.
1 review
14 helpful votes
October 8th, 2017
Verified purchase

Thank you for making it so simple to design, answer questions and order. I was not very impressed with the length of time it took from order to install. I was also very disturbed by the fact that I contracted with your company through your website and was told what the price would be only to have someone call me later and tell me that I would need to pay $100 more or the order would be cancelled. Very poor customer service!

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Robert N.
1 review
0 helpful votes
June 19th, 2020
Verified purchase

This is my second carport from Elephant Structures. since I have moved and there is no better options for your money and craftsmanship.

Thumbnail of user dwightd65
1 review
1 helpful vote
December 21st, 2020

Have I known what I know now about, how still I do not have a carport. Every time I call about carport, they have no clue who I am or when it will be delivered. If like not knowing when you will receive your carport, you will love this company. I called today and they said they would call me back with some details. Yes you are right it is about 4 pm with no phone call. Customer service stinks with this company.

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KIZZY O.
2 reviews
0 helpful votes
May 4th, 2017
Verified purchase

THE ONLINE ORDERING EXPERIENCE WENT SMOOTHLY BUT I AM UNABLE TO GIVE A FULL RATING UNTIL AFTER DELIVERY.

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thomas j.
1 review
1 helpful vote
June 20th, 2019
Verified purchase

Carport should have come with beefed up supports being so tall. It is very unstable and I had to dig footers and put in 6 post to attach the carport too. At no time was did Carport.com say anything about the stability being so tall or offer any upgrades for stability. The installers left screws all over the ground from the install. I am still a month later finding screws that can get in my tires on my van or get shot out from the lawnmower. If your going to buy a taller carport plan on it being unstable and having to beef it up or it won't last in any kinda big storm.

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Deacon Q.
1 review
0 helpful votes
June 19th, 2020
Verified purchase

From start, (ordering), to finish, (installation), everything went very well. I recommend this company to all.

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Metal carport kits, steel garages, horse barns, rv covers, boat covers, storage sheds, & commercial-sized metal buildings. Local carport pricing, shop now!

Company Representative

Thumbnail of user davidd742
David D.

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