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CarMats has a rating of 2.33 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. CarMats ranks 478th among Auto Accessories sites.
This company responds to reviews on average within 9 hours
Wide range of available mats. Low delivery price is a big game changer - I'd rather order a new mat here then buy a used on on the Ebay and pay more because of the shipping costs.
Website states 9 days to make and deliver. Well I'm on day 29 and still no mats. After numerous emails back and forth. Today I asked for a refund, and believe it or not no reply. Shocking service would not use again or recommend
Should be -1 star: They don't refund! Scam! When you order you need to choose options. Because of that choice they claimed mats are personalised and won't refund if you are unhappy with low quality mats!
Verified buyer order:CM-*******-S
Tip for consumers:
Should be -1 star: They don’t refund! Scam! When you order you need to choose options. Because of that choice they claimed mats are personalised and won’t refund if you are unhappy with low quality mats!
Verified buyer order :CM-308025-S
Products used:
Car mat
Website states 9 days to make and deliver. Well I'm on day 29 and still no mats. After numerous emails back and forth. Today I asked for a refund, and believe it or not no reply. Shocking service would not use again or recommend
Hi Luigi
Thank you for your order & for leaving a review.
Please accept our apologies for the issue with your delivery. As discussed your original set was lost by DHL so we started to remake a replacement on the 20th April.
I'm glad to see the replacement was delivered today.
Ordered car mats for new Nissan Micra 3rd March 2019.
Money taken from my Mastercard 3rd March 2019.
Now 19th March 2019 - NO MATS - no replies to my emails!
2 Emails sent to *******@carmats.co.uk and 2 of their "contact us" forms sent.
HAVE TO AGREE WITH ANDREA S.
Tip for consumers:
Forget it
Products used:
Product never delivered although money taken
Hi Richard
I'm sorry to hear that you had issues with your order back in 2019.
This review was placed when the domain carmats.co.uk was owned by another company, we purchased the domain for our business in May 2020.
Wide range of available mats. Low delivery price is a big game changer - I'd rather order a new mat here then buy a used on on the Ebay and pay more because of the shipping costs.
Telephone number does not ring, location of the premises do not represent any kind of car mat business, and no response to emails. I have paid almost £100 To them, and so far NO MATS and no contact.
Hi Andrea
I'm sorry to hear that you had issues with your order back in 2018.
This review was placed when the domain carmats.co.uk was owned by another company, we purchased the domain for our business in May 2020.
Amazing, mats fit perfectly, and superfast delivery. Plus they seem to be the best priced in the uk. Couldn't get my mats cheaper anywhere else.
Tip for consumers:
Don't bother browsing elsewhere, these guys are the cheapest and the best. Mats are top quality, fit perfectly and arrived within 48 hours.
Gain trust and grow your business with customer reviews.
We Sell Top Quality Car Mats for all car models. UK's Top Choice!
Hi Dan
Thank you for your order & for leaving a review.
I'm sorry to hear that you're unhappy with the service provided. You purchased a set of mats for a Vauxhall Corsa C 2004-2007 but you have a Corsa F registered in 2021.
Our policy at the time of your order in June 2023 was that customised products cannot be returned unless faulty, our team followed our process and offered a discount on a replacement item.
At the end of October 2023 we upgraded our offering to offer free returns for our customers, as well as allowing nearly any product to be returned, even customised products as you had ordered.
As a gesture of goodwill, we'd be happy to send out a replacement set of mats free of charge for your current vehicle.
If you'd like to take us up on this then please reply to this email and let us know.