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Caring.com has a rating of 1.94 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Caring.com most frequently mention assisted living, and nursing home problems. Caring.com ranks 25th among Senior Housing sites.
This company responds to reviews on average within 9 hours
No positive highlights yet
This review is for Nissa who works for Right at Home. Nissa is an excellent caregiver, she is always professional and goes the extra mile to make her patients feel important and special. Nissa is always compassionate, considerate, gentle and a great listener. Nissa always asks the patient if she is providing the care to the patient's needs, she is always conscientious to do the right thing for the patient. Nissa truly genuinely cares for her patients.
I posted a review on Caring.com about a Senior Rehabilitation Center that was allowing patients to lay for extended periods in soiled clothes and bedding and where my father broke his hip because of a fall. Caring.com refused to post my review on their site because it was negative: "Hello, Thanks for visiting Caring.com and submitting a review of Rehab and Healthcare Center of Cape Coral on 02/22/24: We declined your review for publication because it didn't meet our guidelines. Reviews on Caring.com can be positive, negative or in-between, and must meet those guidelines to be published." Amazing that they refuse to publish the truth to their viewers and people who would visit their site looking for a place to send their loved ones. I can only assume that Caring.com has some incentive to not publish negative reviews to companies that advertise with them and for that reason, you cannot trust the reviews you see on their site.
Caring.com rejected a review I submitted on The Kings Daughters and Sons in Bartlett, TN because my experience was too detailed resulting in an alleged wrongful death. It appears the only want ti hear about great staff, good food, and cleanliness. Caring.com has a peculiar way of showing just how much one's review matter…especially when that rating interferes with how they get paid. Prove me wrong!
Once I was transferred it was clear this person that was supposed to be CARING was only interested in helping if I had a butt load of money for the facility. Not cool!
We'd like to research the call you're referencing - it's not matched to our standard service levels or approach in helping seniors and their families find best-matched resources (including referral to low-income options where needed). Please contact community@caring.com at your earliest convenience so that we can get more information from you (such as the phone number you called in from - to enable us to revisit the call recording and address any concerns as needed). Thank you!
I though i was contacting an actual government website fir help. You can look up the same information on the net. I get tons of calls and emails from homes and other senior places now and cant make it stop.
Hi Colleen, Please contact community@caring.com for help updating your communication preferences with Caring.com. We do not send consumers' contact info to senior living providers without consumer consent (and typically done on a recorded phone line). As needed/requested, we also give consumers the contact info for the long-term care ombudsman and/or other government agencies (such as Area Agency on Aging). By contacting us directly, we can research your specific case and address your concerns (please do not publish your email or phone here on a third party site - contact our team directly for assistance). Thank you!
I though i was contacting an actual government website fir help. You can look up the same information on the net. I get tons of calls and emails from homes and other senior places now and cant make it stop.
After I contacted them, they gave me a list of a few facilities that might meet my needs and setup virtual meetings. I received emails with my advocates name, phone number and email address. None of the places suggested met my needs and when I tried to reach out to my advocate I couldn't reach her. The phone number did not work and the email address kept bouncing my emails back as "undeliverable." When I reached out to the general number on the website the person basically talked in circles, could not tell me why I couldn't reach my advocate and said he emailed her and she would get back to me. Of course she never did. I reached out to senior services in the county I was moving to and they were a hundred times more helpful. I'm not sure why caring.com didn't care, but they didn't. You're better off finding other resources.
Hi Victoria, Please contact community@caring.com so that we can further research the calls you referenced and follow up to address these concerns. What you described is not matched to our standard service levels, and by outreaching to community@caring.com, I can assure you we'll definitely follow up to further support you (as needed) as well as to address further training for the Caring employees you spoke to (as applicable). Thank you! -Denise@ Caring.com
Seeking assistance to aid parent with preparing for bed. This service requires minimum of 3 hours or $75 per shift... either way the price is outrageous! So much for being able to find reasonable help on a limited budget.
Hi, Caring.com is a website and phone-based referral service that doesn't provide offline senior care. We instead list information about senior living communities and home care agencies who provide the types of services you described. Caring.com's services are free of charge. This review is unfortunately misplaced (it's for a different company), and we hope this individual is able to locate the correct page or contact at that business to share their feedback.
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The leading online destination for family caregivers seeking information, support, in-home care and senior living options for aging parents, spouses and other loved ones.
Hi Gwen, We appreciate detailed reviews of all ratings and require original content (per the review guidelines, we do not publish reviews that are copy/pasted from a different website). Your review submission wasn't declined for being detailed or negative — instead, the review submission we received from you included other people's content published on multiple other websites (with those websites' links included, other people's names and reviews copied, provider responses copied, some gibberish/incoherent text, and other content outside the guidelines for publication on our site because it wasn't a coherent, original review about your firsthand experience with the nursing home's senior care services). Our team is happy to help you, though, via our customer service help desk or reviews@caring.com so that you may get a review published on our website that is within guidelines and isn't libelous (for example, doesn't contain unproven criminal allegations and other people's content). Thank you!