CARiD

Ordering item on line was a breeze, but took over two weeks to get notified when item would get here. Could have been notified on delay an gone to another parts within first week

After 2 and a half months of constantly reaching out to them I finally got my refund thank u it could had been a more faster process but it's done now I can rest my mind wit one thing off it

I was attempting to order a specific part for a Gen 2 Ford Raptor. This part will only fit the Raptor. It's made specifically for the Raptor. Tried to place it in cart but it forces you to select your vehicle first for fitment. Ok. But how do you do that when the Raptor is not a choice in their list? Finally I bypass that and place order. I then engage in their chat function to alert the. To the issue, that Raptor needs to be added. The rep proceeds to insist it won't fit when she has zero clue what a Raptor is. Then rudely cuts off the chat session after I asked for a colleague or supervisor who was more knowledgeable.

They may have good products with very high shipping costs, but their service is poor.

I received my rear wing spoiler damaged in shipping. I notified the company, they agreed to pick up the damaged part and replaced it with another. I asked that it be expedited based on the situation... they were a little reluctant but then agreed to next day it for me. The next day turn to three days then seven day. I called to find out what was the delay. They apologized and told me it's in route. Later the next day I received an email that read your rear wing is on back order. Will you like to continue this item order or cancel. I was not sure what to think at this point after spending a total $4000. 00 plus on parts wheels and tires. Bottom line this company was not consistent with the info they provided and they were very quick to reply with dead end order updates thats always prompted no reply. Please contact customer service.

I brought some accessories for my car 1 months ago and haven't received it. Call 3 times for a refund and haven't been deposited in my account yet. Very upsetting.
DO NOT order from this company not worth it!

Be mindful of ordering a wheels and tires package from Carid as no one disclosed how long it would take for such a package to be shipped--more than 4 weeks! Meaning by the time it's delivered and finally on your car could be as long as 6 weeks! Even though I tried to cancel the order a short time later I was told that I could not cancel because the wheels had already been fabricated. I will never order anything like this again from Carid. Certainly if you want something done in a timely straightforward manner try to do it locally if at all possible.

We had to pay more charge which is normal however their instructions included them sending packing slip package and an email to get ups label. We got nothing and after spending a couple of hours on the phone with the wholesaler who sent the item and carid customer service we realize they have no idea what their website says. We were told it could be 3 to six days to get an email for a shipping label. Nobody got time for that.

Ordered a bumper for my truck was sent the wrong one, ordered a Go Rhino BR5.5 and received a BR10 it will not even fit my truck been trying for over a week to get the wrong one sent back and the correct one. Calling customer service is useless at this point not sure if ill just be stuck with the wrong one or not. Will never buy from this site ever again and will spread the word to everyone i know.

Vendor cancelled order and issued credit at my request. They attempted to make it right but was not enough.

I ordered an air intake. When I entered a Canadian address the price jumped up up (I assumed this was the currency conversion). Order came to $408, credit card was charged $585 (maybe they charge an extra penalty for not being American? Lol). By the time I paid customs and taxes I have paid over $800! After reading other reviews now I'm scared that I'm going to end up getting damaged parts. Was going to order my carbon fiber hood from them but def not now!

Ordered seat covers for my new truck late May of 2020. It is now mid July and i still do not have them. Contacted non customer service mid June again on June 29 and was told it would ship by July 9 and i would receive a tracking number. Today I was told they still did not have a tracking number and would be notified in 24-48 business hours.
No time was wasted debiting my account. Now i have to see how to get my money back.

I have had good luck in the past with other parts but when it comes to wheels they will decide on their own that the wheels you ordered won't fit and refuse to ship them. And will not notify you of it. I had to call sit on hold for 30 minutes for them to tell me they found out 2 days before that they wouldn't fit and not notifying me in any type of way.

They received core back Aug. 4th 9:04am and signed for it per fed ex records. 2 chats and 1 phone call to rectify the problem and its still not corrected even when I proved with receipt and fed ex tracking number it was returned to their own fed ex print label location. Have turned them over to visa and my bank for rectification to get the $300 dollars they owe me back. Would not recommend this company if they cant correct problems as simple as shipping.

Good luck ever trying to get ahold of them. They will not call you back. They will not return your emails. Update: trying to get a refund for a set of headlights they sold me that were sold out. Waited on hold for 1 hour and 10 minutes before they answered my call only to put me on hold once again. Do not recommend at all.

Update to my situation with Carid... with a little back and forth ( lets call it negotiations) Carid has given me a full refund. What I dont understand is with the competitive world we live in why they would not have just done the right thing in the first place... nobody wins. Lets see what they do from here.

Made an order for $1,100 rims. The site said a week tops for them to ship. HARD NOPE. So I canceled have been told 3 times now it take 24-48 hours for a confirmation of cancel email and refund... GUESS WHAT DAY 5 NOTHING. Call again now its 3-5 days. Which im sure will be a lie. Already have a lawyer lined up.

Placed an order on 03/11 for headlights. Got an email to confirm my address. Took my money then after that NOTHING from them. I got an automated email saying my item would ship on 03/14 and that I would get another email with my tracking information. Nothing. I requested a "status of my order" on 03/15, since they have that option, the customer service rep said please give them at least 72 hours to respond to the request. I called back on 03/18, the customer service rep then tried to call the warehouse directly and she told me specifically that she was sent directly to their voicemail. Do NOT waste your money and time with this company. I got my refund fairly quickly only after I told the nice lady that if I don't receive my refund I would report the company to the Federal Trade Commission. Two star is only because their 3rd party customer service team was helpful.

I'd have to say, I'm pretty discouraged with this company and their vendor (Carbon Creations)! I bought a Carbon Fiber hood that was nearly $1000 for my Mini Cooper that was listed as OEM style, but the headlight rings would not attach because the guide holes were off and even missing holes, which made the hood look very awkward as each headlight spot is recessed and cutout to receive the headlight rings. The hood also wasn't pre-drilled for the stock OEM guides or the windshield water tubing. So after 3 attempts of contacting Carid and over a week later, and the hood already being on, are telling me that the only option is sending it back and waiting on another…. Once they get a return authorization from the vender. None of this even takes into consideration the carbon fiber separations in the finish, or the bubbles in the clear coat.

I ordered brakes on the 16th of the month. It's now the 21st and they still haven't even shipped. I called and spoke with someone whose only response was "our company policy states that it can take 3-5 days to ship." It's been 6 now and still nothing. He also told me they don't stock any of these parts. When you order them they contact the company who stocks them and order them on your behalf which is why it takes them so long to ship things. Meanwhile they've had my money for a week. AND I won't actually know when I will get my parts until they ship out so I could be looking at not getting them for TWO WEEKS!
Their site clearly states that they have live chat 24-7 yet when I attempted this at 6:15 am on a weekday I received a response saying I had reached them after hours and that I should email them. I could've paid an additional $18 and gotten my brakes in 2 days from Amazon. My mistake. I won't make it again. Do not waste your time with this company. Go to someone who cares about customer service even if you pay an extra $20. It's well worth it.

I called 4 times to cancel my order because it was backorder and did not notify me. They promised me it would be sent out by a certain date and was not. Now after my 4th attempt to get my order canceled and refunded. Each person has given me an excuse. Im going on a month now. Wouldn't recommend this company because of the wasted of energy and frustration. Hoping I will get my refund otherwise have to go further with my complaint.

I'm very disappointed with their manager Leah. I purchased front headlight assemblies, rear tail light assemblies and the third brake light. The warranty is for 12 months and I had my lights for 15 months. My right rear is not functioning, and the best they can do after I spent all that money is 25 dollars. They would not even sell the tight rear assembly alone, you have to buy the pair. I should have just went to Walmart. Truth be told, I didn't even get upset when they sent me the red tail lights when I ordered the smoke. There manager Leah needs customer service training. I'm definitely going to let my mustang club owners know not to order from this company!

Ref: Order #*******
Synopsis: incomplete product order, inadequate client-centered processes and systems, inability to take ownership and responsibility, and poor leadership.

On 11/28/2020: I ordered an injen air intake system and a set of floor mats from CARiD.
On 12/04/2020: The items were delivered within the expected timeframe.
On 12/06/2020: I begin the replacement of the air intake system. What I failed to do was confirm all components were present and reconciled to the parts sheet. After having removed the old system, I discover the new part I ordered was missing a central component. My vehicle is now inoperable.

12/07/2020: I call CARiD to explain the issue. Thinking for sure they have a process to escalate matters like this (when they are at fault) by sending out the missing part/component within a reasonable timeframe. For a vehicle, which I rely on as my daily driver, I am asking them for a next day air shipment of the component. I am informed by the customer service representative that she has documented the issue and I will hear from someone in 2-3 business days at which time they can tell me when the part may be shipped out. I explained this is not satisfactory-I have an inoperable vehicle, which is in that current state, because of someone else's fault other than my own. The rep states she will try and escalate the matter and I should here from someone the next day on 12/08. I call back a few minutes later to see if speaking with a different rep may yield a different result. I am not offered any better or further solution than before. So, I ask to speak to a supervisor making it clear I am not intended to complain on the rep, I just need someone to advocate for me and escalate this matter to a higher level of urgency. I am told "there are no supervisors available at this time, I would have to put in a schedule request for one to call you within 24 hours."

12/08/2020: I hear nothing from customer service or a supervisor about my situation.
12/09/2020: I hear nothing from customer service or a supervisor about my situation. I call back as the days are counting until having an inoperable vehicle places more of a burden and impact on my work and family. I am told my request for the part is still in process and the manufacture hasn't been contacted yet and this is the first step before a replacement component can be even begun to be approved. Once again, I try my hat at speaking to a supervisor. I am given the same response of a wait period of 24 hours. I decide to call the manufacture (injen out of CA) direct to see if they can come up with a solution. Injen is not able to send me the replacement part in association to my CARiD order because injen has not even heard from CARiD that there has been an issue with my order. I go back and forth with injen who explains because of the logistical and financial flow of the transaction, they cannot simply send me the replacement. I do not agree with this but understand it from a business to business standpoint. I must go through CARiD. Though I now have injen saying it's in CARiD's court and CARiD saying it's in injen's court, Veronica with injen is so patient, detailed in her explanation, and driven to find a solution for me, I opt to purchase the $1.00 component direct from injen (out of my own pocket) and pay the next day air shipping rate of $19.45. This entire process with injen; from initial phone call to the shipment of the replacement component only took them forty-five minutes. There is something broken about CARiD's culture, processes, and systems that someone within their company could not advocate for a customer, come up with a more acceptable solution, front the cost for their error, and deliver. The component from injen is scheduled to arrive on 12/11.

12/10/2020: I receive a phone call from Leah, who identifies herself as a customer service manager who has worked for the company for three years. With no hint at humbling herself and listening to my feedback (I was firm but professional and respectful) she cuts me off and asks, if she gave me a $20.00 credit would it resolve the issue. No, it is the principal at hand. She did not want to have anything to do with hearing about the lack of/poor processes within the company to escalate such issues (at their hand), the inadequacy of supervisory accessibility to customers, or the 72 hour response time it took for someone at her level to reach out. Leah became defensive and continued to cut me off when I would not accept her $20.00 credit to "fix the problem." Leah's communication, interpersonal skills, and problem-solving abilities were robotic and mechanical at best. It is precisely within her role as a supervisor to face feedback and have hard conversations with customers when standards are not met. Leah was arrested by her own need for comfort and had no interest in taking anything from our conversation, which may have been helpful in the refinement of her character or performance or the performance of her team. Before Leah succeeded in rushing me off the phone, I attempted to speak with someone in leadership above her. Leah stated no such person existed that I could speak with over the phone.

I ordered a steering wheel and a mounting hub. Prices are fair and you can pay with affirm, so that's the only reason for the 2nd star. However, shipping is a lie. They said two days and took about 4 and when i contacted fedex... CarID hadn't even turned the package into them. So they lied about shipping the package and then I've been waiting a week for them to email me back with some information cause their customer service is absolutely horrible. I'm never buying from this site again, and i don't mean that to be a Karen. I literally know websites with similar prices and WAY better delivery. I mean even amazon has their stuff for the same price. I gave this company a chance and they're just disappointing.