• CARiD

CARiD

Overview

CARiD has a rating of 1.92 stars from 4,765 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CARiD most frequently mention customer service, credit card, and next day problems. CARiD ranks 895th among Auto Parts sites.

  • Service
    759
  • Value
    698
  • Shipping
    724
  • Returns
    632
  • Quality
    621

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 4.5%
Positive
3
Neutral
0
Negative
64
888
See all photos

What reviewers want you to know

Positive highlights

  • They have earned my loyalty so I highly recommend them for all your car parts needs.
  • All the people are very friendly an courtesy an will make sure you select the right part for your make & model.

Critical highlights

  • This company, CARID, has lousy customer service and my order never arrived.
  • I'm past my estimated ship date and still no shipping info.
How would you rate CARiD?
Top Positive Review

“Carid came through for me”

Ron S.
8/9/21

My experience with CARiD and their customer service was frustrating at first however they finally came through and made things right. On my previous review I may have jumped the gun but now I understand we all get frustrated and we are only human. So I would like to give them a better review since they work so hard to come through with their promise to get the manufacturer to honor my warranty. GREAT JOB! Respectfully Ronnie Smith

Top Critical Review

“Ripoff!”

Tony J.
1/17/24

I placed an order 121623, (#49932860), and the first red flag should've been 2 different prices! 60.84 in the beginning, and then 79.03 after the customer service rep applied a "discount"! But, I really needed the part and ever place else had them on back order. I get an alert that fedex delivered the package 122423, and since it was a long weekend, I was out of town. The package was put in my mailbox, according to the photo, I get back in town tuesday, no package in the mailbox,I contact carid, they say "search around", I searched the property, no package. Contacted them again, they say "file a police report!". The police wouldn't file a report since it was left in the mailbox, instead of the porch, where fedex normally leave packages. The police say "contact the post office!". The post office couldn't act, because it wasn't a package that was sent through the US mail!. Carid won't give me a refund or a replacement!, even though? I followed all of the steps on the carid website regarding replacements. So I'm stuck paying for a part I never received. The run around and buck passing. So I Plan to warn my social media groups and followers to avoid these people at all costs.

Reviews (4,765)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1877) ship date (124) credit card (163) return label (96) return policy (104) car parts (96) right part (66) quality products (37) auto parts (64)
Thumbnail of user tonyj1028
1 review
0 helpful votes
January 17th, 2024

I placed an order *******, (#*******), and the first red flag should've been 2 different prices! 60.84 in the beginning, and then 79.03 after the customer service rep applied a "discount"! But, I really needed the part and ever place else had them on back order.
I get an alert that fedex delivered the package *******, and since it was a long weekend, I was out of town. The package was put in my mailbox, according to the photo, I get back in town tuesday, no package in the mailbox,I contact carid, they say "search around", I searched the property, no package. Contacted them again, they say "file a police report!". The police wouldn't file a report since it was left in the mailbox, instead of the porch, where fedex normally leave packages. The police say "contact the post office!". The post office couldn't act, because it wasn't a package that was sent through the US mail!. Carid won't give me a refund or a replacement!, even though? I followed all of the steps on the carid website regarding replacements. So I'm stuck paying for a part I never received. The run around and buck passing. So I
Plan to warn my social media groups and followers to avoid these people at all costs.

Tip for consumers:
Avoid carid!!

Products used:
Dealer ordered lower coil spring insulators.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Anthonio,

Thank you for sharing your experience with our store!

I understand your frustration but the total on your order includes the shipping cost and tax. The shipping cost varies on the destination as well as the taxes. When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the total. If the total does not work for you, the order is not processed, no fee is hidden, just close the page or get back to the cart.

We tried to file a lost package claim with the shipping carrier but it was denied due to them having proof of delivery. Regretfully, CARiD is not responsible for the theft of any packages lost.

Please check your inbox for details.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com

Thumbnail of user bonnies1027
1 review
0 helpful votes
February 22nd, 2024

My husband ordered a part for my car the wrong one was sent. We sent it back and tried again for the correct part. This has been 2-1/2 months ago. We asked for a refund and have been given the run around. They owe us almost $90.00 and when we asked to speak to a supervisor or manager they wouldn't let us. We will not be using them ever again and I'm trying to figure out how to get our money back but we probably won't.

Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Bonnie,

Thank you for sharing your experience and bringing this issue to our attention.

We are really sorry for making the return process complicated for you. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.

We would like to improve your experience and resolve this issue in the most timely manner.

Please get back to me at support@carid.com with email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email going straight to me so that I can help you out right away. I will assist you further as well as offer compensation for the inconveniences caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user abrahamb150
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I ordered a hood and paid for it, the moment I received confirmation I noticed I selected the wrong hood so I contracted them immediately. The person I was in contact with was able to help me with my issue but they had to charge me a fee due to the price difference between the hood which I agreed to and paid immediately. They had informed me that the exchange has been made and I should get the correct hood. 4 days later I contacted them again in the morning just to confirm and I was told that the hood was exchanged. Within a few hours later I got confirmation that my hood shipped I was excited but when I looked at the hood that they shipped it was the wrong one so I immediately contacted them. The lady I spoke to on the phone was nice but unhelpful. She said I have to take and shipment and sign for it, I told her no because that would mean I was agreeing to and accepting the shipment even after I paid more for it. She said I will have to return the hood before they can issue the right one. This will take another 5 to 7 days then I have to wait for them to clear it and then ship out a new one which again will take 5 to 7 days. At this point I am mad.
You billed me more screwed up and want me to wait over 14 days for a hood.
I'll not recommend this place to anyone and this is just my honest opinion.

Service
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Abraham,

Please accept our apologies for the situation with your order, and for the frustrating experience you had.

We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.

Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user jamess3498
10 reviews
0 helpful votes
March 8th, 2024

I purchased what I thought from the image that was supplied to me by this company for. Hood nuts, especially for the price that I paid. What I received was only one and in the image that I will provide. You can clearly see 4. And I do not see under any description that it's only one that you be purchasing. Especially when you need 4 because you need 2 on each hinge very dissatisfied. And very misleading to the public. https://www.carid.com/2020-dodge-ram-hoods/mopar-hood-hinge-nut*******661

Tip for consumers:
Before you place an order with this company, I highly recommend that you call them first to make sure you're getting what you believe. You're paying for

Products used:
The product that I purchased now I need to go elsewhere to purchase 3 more.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear James,

Thank you for bringing this issue to our attention.

We are sorry to hear about the confusion and your unsatisfactory experience with our store.

From the picture you provided, I see the product name indicates that this is only 1 nut, not "nuts". However, we do admit that the description should be more accurate and will be updating the product page soon.

Please, check your email inbox for details and compensation offered for the inconvenience caused.

Looking forward to your answer!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user andyj150
1 review
19 helpful votes
July 31st, 2020

This has been my first time using Carid. I ordered 6 items on June 28. It is now July 31 and I have only received 2 items just within the past week. One order shipped to a completely wrong address... my invoice was correct but they shipped it 2500 miles away. I'm the only reason that the company even noticed the issue(on 1500$ rims). Things estimated to ship have never shipped. When I asked for updates no one responds. I probably wouldn't recommend this company nor use them again

Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Andy,

We are sorry to know about your unsatisfactory experience with our company.

This is not how we usually work. We would sincerely appreciate an opportunity to learn more about the issue and make things right for you!

Please, email me with your order number at chester.ha@carid.com, so I could look into the issue and offer additional compensation for the inconveniences caused.

I look forward to your answer!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user pierrea33
1 review
0 helpful votes
December 11th, 2020

Started off ok. First time using company so I called to make sure my order was correct. I think my rep was new and tried hard. He messed up twice I tried to get first one fixed the day I seen invoice. Second mistake sent wrong product. Up to now still ok they was working with me. Then something changed. They wanted pictures to show I was sent wrong product ok. But then wanted my vin number to prove I was sent correct item. The extra part wasn't sent. So I asked them to cancel it and refund. Yes it will be processed. Mind you I didn't have the part it was not sent. Two weeks I email ask what's going on. It's being processed. Month later I call nothing has happened still waiting to send parts back. Told issue I missed my return date. Asked how I am waiting on them. They fixed my refund being processed. Month and week send me return shipping. My refund being processed. Month two weeks sent back call again yes full refund it is being processed. Month three weeks they got parts will send out new parts and refund but now after all the reps saying I get one amount nope now I get 2/3 of it back. I was miss informed amount. By every rep because I asked each one how much and the first rep sent me email saying and breaking it down. So after 2 1/2 months I still don't have parts. If they get the order correct I think would be good company but they don't like to fix mistakes that they make. They find reasons to turn around as if you did it. I would agree if I did online order but I called so I wouldn't have and issue with wrong parts. Best luck if you choose to use this company.

Tip for consumers:
Make sure your order is correct. Hey like to say free but hide fees that you don’t know because it’s not broke down till you try for refund then all of a sudden there is a fee for that hidden on a part.

Products used:
Still waiting didn’t want to try and get refund or parts.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Pierre,

We are terribly sorry to know about your frustrating experience with our company.

This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.

Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user brianm3468
1 review
0 helpful votes
November 30th, 2022

Car ID sold me a set of rear coil springs that are incompatible with my vehicle after their part finder specifically said it was. The model year was off by one. So my vehicle was an entire generation off from being compatible. This was due to an error in their database.

I was outside the 30-day return window by 15 days. It took me a while to get my work scheduled
Because my mechanic was booked.

My mechanic took one look at the springs and told me they were wrong. I immediately halted the work and called CarID to try to get a return.

The product barely left the box and was put right back in, no tool marks or any damage whatsoever. They original box is intact ready for resale. I provided photos proving this.

CarID responded by being uncompromising despite the fact that they were the cause of the error. My only error was trusting CarID to get me the product I needed.

I'll gladly revise my review if they make this right but this is honestly one of the worst customer service experiences I've encountered. Everybody knows that exceptions can be made in unique circumstances. They simply don't want to own their mistake even though it's entirely possible.

CarID - correct your database! Consumers: be wary - other websites had the correct information. Shop around.

One month later they have a 60-day return window for the holidays. So clearly, they could do it if they wanted to.

Order # *******

Edit: CarID issued my refunds. I wish they had responded to my very human phone calls explaining the situation instead of reacting to a bad review. Based on a lot of the reviews, they seem to have a practice of this. The thing is, I would have accepted a restocking fee, or paid shipping out of my own pocket. I would have owned my side of the street. They offered me no resolution whatsoever until I left a bad review. So they actually spent more money issuing a full refund and covering shipping than if they had initially offered a compromise. Treat people like humans and you will get better results!

Tip for consumers:
Shop somewhere else. the shipping info they provide is often inaccurate and I needed to call them to get the correct tracking numbers. I think there are better alternatives overall.

Products used:
I ended up keeping compatible parts. I'm not sure what I'm going to do with the incompatible ones.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Brian,

We are terribly sorry to know about the inconveniences you have recently encountered.

The 30 days return policy was designed to give a consumer enough time to test-fit the product, make sure it meets their expectations and to report defects/ flaws if located.

In some particular cases, if the return period has passed just recently, we can still check if the product could be returned as an exception. We are currently working with the manufacturer to see if there are possibilities to approve the return.

Please check your email inbox for details.

Looking forward to your answer!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user toms2524
1 review
0 helpful votes
November 11th, 2023

Said it would be here on a Monday took the money then no further contact. Keep waiting go back and log in says it cannot fulfill the order. But still has not sent out anything about it or my cash. Buyer beware. Hello Amazon…

Tip for consumers:
No

Products used:
Auto parts

Service
Value
Shipping
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Tom,

Thank you for posting your feedback. Your opinion is very important to us!

We are terribly sorry to know we did not manage to meet your expectations this time.

In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we do understand that due to the immediate nature of some changes - aligning of the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.

Please, check your email inbox to find an email from Mila, your Customer Relations Department representative, with details and additional compensation offered for the inconvenience caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user nickf235
1 review
0 helpful votes
July 10th, 2020

--Update--

Communication didn't improve much. I finally recieved my wheels a week after posting this. The two read wheels has damage on the lip of the wheel. I contacted CarID about it and was told that they would open a claim with UPS, and that once UPS had collected the wheels and finished their review that CarID would put in a replacement order. After taking almost a month to get to me the first time, and not knowing how long it would take UPS to do their thing. I asked them about a partial or complete refund. They offered me $140 refund for two damaged wheels, or a complete refund. I explained that $140 was not adequate to compensate me for the all of the hassle and the damaged wheels and that if they couldn't do better than that for a partial refund then i'd just return them. While I was waiting for a resolution I disputed the charge on my card. Eventually they got back to me and agreed to a partial refund that was acceptable. I removed closed the dispute on my credit card and they refunded the money they promised and offered me a gift card for my trouble.

I sure wish the process had been less stressful and troublesome, but in the end they came through and made things right 100%. I'm changing this review to 3 stars. If I didn't have to work so hard to get the results I did I would probably rate them as 4 stars.

--Original Review---

I'm trying to get a status update on my order (#*******) but no one in the customer service department can seem to reach the "warehouse" to get an update. I was told on July 6th that my wheels were in the warehouse and they should ship that day or the next day, but they couldn't contact anyone to get more specifics. I was also told I'd get an email within 24 hours with more information from a customer service rep. That email never came. I waited patiently for 3-4 days before I called again today. When I called I got the same explanation as before. I was told it should ship today or next Monday, but they can't reach anyone at the warehouse to get me any additional information. When I placed this order over the phone (06/23/2020) with Juan I was given very specific information about shipping dates. I was told that two of the wheels were in Ohio and had to be shipped to California to be mounted and balanced but that they would definitely ship by July 6th. Now i'm being told they are in a warehouse in Florida on the opposite end of the country. No one in customer service can help you with anything. All they can do is "look at order details", which don't ever seem to contain any details that aren't already on their website. And since the order details on their website don't contain any useful updates neither do their customer service reps. No one can tell you when you'll get your order, or when you'll get a call back from them, but you can bet your $#*! that they processed that payment right away.

Based on the reviews i'm seeing here CarID is nothing more than a drop shipper, and a terrible one at that. They're sales people will make promises they can't keep to get your payment processed, then you'll be stuck communicating with ineffective outsourced support people who can't actually support you.

In my desperation to find a resolution I began looking for a way to contact someone who can help me get the details I need and resolve this issue. Much to my horror I found the reviews on this site. I searched extensively before I ordered and didn't see any significant complaints. I'm not sure how I missed this before. Now i'm stressed out wondering how long my $2,000 is going to be tied up with this mess and if or when I get my order will the wheels be undamaged, tires and TPMS sensors be mounted correctly and working. I'm picking my car up from the body shop today after having some repairs done. I can't really drive it because one of the wheels were damaged in an accident and it's currently got a donut on it. These were suppose to a replacement set. I can't drive my car more than a few miles with a donut on it and I'm not going to have a rental anymore from my insurance company and I don't know how long i'll be stuck in this situation. This is very frustrating!

Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Nick,

Thank you for sharing your detailed review!

We are extremely sorry for the shipping complications that has occurred in your recent order.

Your order has been assigned with the tracking information and will be shipping out to you shortly.

Please, check your email inbox for details and additional compensation offered for the unsatisfactory experience you have been through.

Looking forward to your response!___

Sincerely,
Voice of a Client Department at CARiD.com

Thumbnail of user philipc851
1 review
0 helpful votes
October 31st, 2023

Purchased item (mirror) that is not an appropriate fit for my motorcycle. Customer service informed me that I should resell it to a friend or neighbor due to the restocking fee. Unhelpful and rude during the interaction. Definitely not a company I would repurchase from unless I knew the product was an exact fit.

Tip for consumers:
Customer service was not helpful at all.

Products used:
Did not use product. Returning product would cost more than product worth.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Philip,

Thank you for sharing your feedback with us!

We are extremely sorry to know about the inconvenience with your product.

The items must be in brand new condition and in the original packaging to qualify for return (should not be assembled, installed, or modified in any way). The initial shipping cost and the return fees will be deducted from the refund. In case return caused by CarID error, we will refund in full. Here you can check our return policy:
https://www.carid.com/help-center/product-return.html.

Please, email me at mila.pa@carid.com so I can locate your order in the system and check if any exceptions are possible.

Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user thomasg786
1 review
1 helpful vote
August 22nd, 2020

Ordered my wheels and tires a over a month ago with a ship date of 08/13 with a lift kit and air bags (from another logistics company but thats a whole other story) to coincide with the very little time i had off work, my shipping date along with my extra rime have come and gone and cant even get a status update on my order.
I called customer servive and after waiting om hold for an hour ( my entire lunch break)was told they would send me an email with tracking numbers, it has been 2 days and still no email.
Their knowledge of Automotive parts is decent but customer service is lacking

Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Thomas G.,

We sincerely want to remedy the situation and make things right for you.

I kindly ask you to email me with your order number to eric.kr@carid.com, so I could assist you further.

I look forward to your reply.

Thumbnail of user mccrankey
1 review
0 helpful votes
October 6th, 2023
Verified purchase

I ordered a body kit and trunk spoiler for a sportscar. The shipping fee was $79 and the total purchase came to a little over $800.9 days after they took my money, which would have been a binding contract for that amount I am pretty sure, I received an email stating that they needed $286 more for the shipping. Of course I canceled the order. And then waited 4 days to get my money back that they took immediately by the way at the initial purchase. Scam company.

Products used:
None

Service
Value
Shipping
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Michael,

Thank you for bringing this issue to our attention.

We are sorry to know about your unsatisfactory experience with our store.

The information regarding an additional shipping cost was provided by our partner vendor. Since we are a 3rd part drop-shipping company and to maintain the lowest prices for our products, we highly rely on our vendors to provide information for our orders and changes may occur without prior notice and are not just limited to stocks, pricing, shipping costs and availability. We are doing our best to improve our service, we did not do this to single you out or take more money from you, this is just part of how our store operates and this causes us a demerit to our customers as well.

Please, check your email inbox for details and compensation offered for the inconveniences caused.

Looking forward to your answer!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user marlono16
1 review
0 helpful votes
December 27th, 2023

They only give you a 30 day period to return cores, yet they charge you an astronomical amount for the core so they can make some extra money. I ordered a steering box from them right before covid hit and was not able to return my core. I was legally NOT allowed to cross. I then asked them to consider this as I am able to go down now. Nope, they don't give 2 $#*!s. The guy on live chat was just rude. He didn't care that I was not physically allowed to cross. Just a "Nope, you are past the 30 days." FYI, 30 days is nowhere near long enough. Some guys won't even get to the job until 2 month later. It should be at least a year.

Tip for consumers:
Never going to shop here again and I've spent thousands

Products used:
steering box and they denied my return

Service
Value
Shipping
Returns
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Marlon,

We are extremely sorry for the situation with your order.

When it comes to returns, we have to follow the Manufacturer's instructions. International and non-continental US core returns are accepted, however coordination of return shipping is the responsibility of the client.

Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user williamh2869
1 review
0 helpful votes
July 21st, 2021

Ordering item on line was a breeze, but took over two weeks to get notified when item would get here. Could have been notified on delay an gone to another parts within first week

Tip for consumers:
Delay in shipping

Service
Value
Shipping
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear William,

We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.

Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. We are constantly working on improving our systems to prevent issues like such from happening in the future.

We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.

Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user kenr359
1 review
0 helpful votes
July 31st, 2021

Internal service at Carid is good, have a comment on their UPS shipping, UPS service from USA to Kelowna, BC Canada has a rating of about -5 on a scale of 0 to 5

Tip for consumers:
Do not use UPS services.Terrible service.

Products used:
UPS is so poor in their delivery times,can't get a straight answer from UPS,have not rece'd the product yet.Very angry.Carid should consider a different carrier. Good chance I will not re-order because of poor service by UPS,no need for this nonsense .

Service
Value
Shipping
Quality
Thumbnail of user robertw5967
2 reviews
0 helpful votes
December 30th, 2023

Ordered a grille advertised as in stock and discounted 12/21. They contacted me via email on 12/22 saying that the order could not be fulfilled. They claimed their vendor could not supply the part in time and it was cancelled for that reason. I asked for a suitable replacement at same cost and they sent me another link to the same part number for a much, much higher price. When I asked why they said the website was not updated and the advertised price was not accurate. Bait and switch. I asked for a refund immediately as they had already charged by card for the full price plus shipping and they refused citing their 7 day refund policy. It has since been 7 days and still no refund. Customer support is refusing to refund at this time. They are absolute scam artists and should be out of business. I have had to file a chargeback and report with visa and consumer affairs of Nj.

Tip for consumers:
Terrible scam company

Service
Value
Shipping
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Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Robert,

Thank you for bringing this issue to our attention.

We are sorry to know about your unsatisfactory experience with our store. The prices depend on the vendors we order the part from, starting always from the lowest one. Since the vendor who offered it for $52.51 is out for now, it has been changed to the next one with the lowest price which happened to be $225.70.

Please, check your email inbox for details and compensation offered for the inconvenience caused.

Looking forward to your answer!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user donh760
1 review
0 helpful votes
January 31st, 2024
• Updated review

I had two headlights that needed to be returned because they no longer adjusted at all. I received a return label from car ID and they were shipped back to them in November 2023. It is now January 31 and I still have not received my refund. Each every time I send them an email I do receive a response, but it is only lip service. I understand that the headlights are manufactured by Snyder and they seem to do nothing about the return with car ID. Car ID always tells me wait, wait, wait one more week. Wait, one more week wait, 24 to 72 business hours wait, wait and wait. We're talking about $800 here which Snyder refuses to send back for their defective product.

Tip for consumers:
as with many companies, it’s all about selling the productl

Products used:
Two headlights from Snyders

Service
Value
Shipping
Returns
Quality
Wrong part ordered with customer service help
January 18th, 2023
• Previous review

The customer service agent should have asked for the VIN nbr to make sure I ordered the correct part. Now connection dimpled and return denied. $400….SHOT. I've offered to pay for a new plug also(so far no response). I get a lot of lip service from customer service. I don't think they know the meaning of customer service. I have asked for the wiring schematics for the head light several times and I'm still waiting after 4-5 days. Every time I receive a response says 3 to 5 business days. So far i'm VERY disappointed. If my mechanic is able to wire it to my automobile, we'll see if the headlight works as it should. If good, I will revise this posting.

Tip for consumers:
If a headlight, give them VIN number, even if they don’t ask for it,so they don’t send you the wrong part!!!!!

Products used:
None. Wouldn’t fit. Couldn’t return. No further comment ($400 worth of too upset)

Service
Value
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Returns
Thumbnail of user johns7451
1 review
2 helpful votes
November 5th, 2020

Do not buy from these people. Their exchange policy and refund are scam. Once you buy something, they will do everything to prevent you from getting your money back. A V O I D!

UPDATE:
I reverse my review thanks to Chester Ha for helping me. He is responsive and on-point.

Thumbnail of user caridc
Carid C. – CARiD Rep

Dear John,

We are terribly sorry to know about your frustrating experience with our company.

This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.

We are a reseller company and we work directly with the manufacturers of the products advertised on our website. Even though we do not pack the parts on our own, the shipment docs at the warehouses are equipped with all the proper tools and material packaging, as well as all packages pass final quality control prior to being given to the carrier. Unfortunately, even such measures cannot be 100% guarantee of safe delivery due to possible complication in transit.

Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user richardc2610
1 review
3 helpful votes
July 2nd, 2021

Ordered tool boxes waited weeks to receive them for my work truck both of them damaged called customer service had to file a claim and wait for fedex who delivered them to come pick them up taking 3 to 5 business days and inspect before they would give me a refund so basically if u buy here be prepared to wait a month plus to receive junk and get ur money back plus whatever ur bank takes to refund customer service said it is what it is my fault for buying them wouldn't recommend this site nothing but a hassle and a dead investment

Tip for consumers:
Save ur money or purchase somewhere that cares about customer service and ur hard earned money

Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Richard,

We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.

We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.

Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user billies113
1 review
1 helpful vote
September 1st, 2020

And from reading other reviews, they've done that to others. Do NOT CLOSE YOUR DISPUTE/CLAIM! If you do, you'll likely be waiting months for a refund, if you get one at all. Luckily, I consulted with PayPal prior to closing it and was advised not to do it. If you do, there's nothing PayPal can do. I was also hung up on twice, rudely, after I told them I wasn't going to close my claim. This company will try to badger you into closing your claim so they can stick you with their ridiculous refund policies and steal your money. Be careful.

Products used:
None. Their products are garbage.

Service
Value
Shipping
Returns
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Billie,

We are truly sorry to know we did not manage to meet your expectations at this time.

This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.

Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user kayres1
1 review
0 helpful votes
June 5th, 2020

I spent over $1200 for wheels and tires. Initially the wheels I purchased the estimated ship date was two weeks out from my purchase date. Once a couple days past the estimated ship date I got no email regarding a tracking info. I called the wheels and tires specialist and they informed me that the wheels I purchased were out of stock and backordered for six months. Why would they sell me wheels that aren't in stock and why do I have to be the one to call them to find out that. They should take the initiative to give me a call back. So I ordered a new set of wheels and once those arrived at my house, one of the wheels didn't have the balancing weights attached on the inside and another wheel was missing balancing weights. It says the wheels come mounted and balanced but clearly the balancing wasn't done and now I have to take my wheels and tires to a shop and pay even more money to get them balanced. I tried calling the wheels and tires specialist at 4pm PST but the automated message said they were closed even though it says they close at 6pm PST on their website. At this point the least they can do is pay for my balancing that I will have to get done at a local tire shop. If I'm paying over $1000 I'd expect them to properly ship my tires and wheels in a timely manner and even do the balancing correctly. UPDATE: They were able to compensate me for the balancing and installation of the wheels and tires.

Value
Shipping
Returns
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Kayre,

Thank you for sharing your feedback!

We are deeply sorry for the the issues with your Wheels and Tires order you have recently encountered with.

Please, contact me at chester.ha@carid.com with your order details, so I could improve your experience and offer additional compensation for the inconvenience caused.

I look forward to your answer!___

Sincerely,
Voice of a Client Department at CARiD.com.

Thumbnail of user conor
1 review
0 helpful votes
January 18th, 2024

If I could have given a NEGATIVE 5 Star review, I would have. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN.

Products used:
Bought AVS IN CHANNEL Vent Visors for 2018 Ford Edge Titanium. Front visors didn't fit and easily cracked while trying different placement.

Have dealt with at least seven different customer service reps. One said via email if defect claim was accepted full refund of purchase price $64.99, plus OUTRAGEOUS shipping cost of $52.81 would be refunded in FULL, total $117.80

Received confirmation claim was accepted. Five days later when I inquired about refund I was told I was not going to receive refund, but they would ship me another package of the same product!!!

WOW, Thanks for sending me more GARBAGE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Conor,

Please accept our apologies for the situation with your order, and for the frustrating experience you had.

When a customer reports that the part is damaged, we ask them to provide photos to file a damage claim with the shipping carrier. The final decision on the claim is made by the shipping carrier - they decide whether the claim will be approved or denied. In case the item was installed, the claim would be denied since there is no way to validate if the damage was caused in transit or during installation.

We would appreciate an opportunity to improve your experience.

Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Thumbnail of user markw1425
1 review
3 helpful votes
July 14th, 2020

My order was placed two weeks ago today and every time I call I sit on hold until he phone just gets disconnected. I've been going through this since I made the order. This is just why I usually shop locally, I'll never order from them again I should've knew something was up by how they kept sending me emails about what's in my cart even though my order was already placed... what a joke

Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Mark,

We sincerely want to remedy the situation and make things right for you.

I kindly ask you to email me with your order number to eric.kr@carid.com, so I could assist you further.

I look forward to your reply.

Thumbnail of user johnk4302
1 review
1 helpful vote
July 29th, 2022

Bought some trim parts & they were cut wrong. Send them back & expected a refund & sent them back the way it was requested. I packed them with foam ends & even put bubble wrap and was told the product was damaged. These pieces are perfectly flat so there is no way they were damaged. Just a word to the wise, buy it Somewhere else. Look at the reviews, something I didn't do.

Tip for consumers:
choose another company.

Products used:
none

Returns
Quality
Thumbnail of user caridc
Carid C. – CARiD Rep

Dear John,

We are terribly sorry to know about your frustrating experience with our company.

Unfortunately, sometimes things do get damaged during the shipping process. In such cases, the side who bought the shipping label has to file a damage claim with the carrier.

Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com

Thumbnail of user jeffp495
1 review
0 helpful votes
May 13th, 2020

Advertise parts that are not in stock... these crooks should have been put out of business years ago. Stainless Works should refuse to sell through them.

Thumbnail of user caridc
Carid C. – CARiD Rep

Dear Jeff,

Thanks for sharing your opinion! We are extremely sorry to hear you are not satisfied with our service.

In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice.

Unfortunately, i wasn't able to locate your order in the system. Please, email me at chester.ha@carid.com with your order details, so i can assist you further.

Looking forward to your reply!

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From the business

CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.

Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.

At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.

Business History

Established in 2003

With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.

Company Representative

Thumbnail of user caridc
Carid C.
Typically responds within 2 days

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