CARiDReviews 7,101

I ordered Window Deflectors from CARiD and their service was great! They had just what I needed and answered the questions I had very quickly and with great detail. I would recommend CARiD to anyone!

This is by far the worst online company I have ever dealt with. Ordered a set of front car mats for our 2006 Hyundai Santa Fe over the phone with little trouble. They were supposed to be custom fit made by Lloyds Mats. Alot of this issue is also attributed to Lloyds to be fair. The mats came within 1 week. I placed them in the car and the fastening grommets were too small for the pins in our car (Lloyds issue). Trying to contact CARid is a horrendous experience. The first day I called 4 times. Wait times on hold were 20 minutes, 35,55, and 75 minutes. Finally gave up. Next day I tried all over again. Wait times of 40,50 and 65 minutes and finally got a real person to talk to. The guy didn't have a clue what to do but told me mats were not returnable to which I caused an enormous fuss. Talked to a supervisor and after another wait of 20 minutes this guy seemed like he would take care of the issue. I had to jump through hoops by sending pictures of the ill fitting mats and the pin in my car. He was in contact with Lloyds about the problem and I was assured that the problem would be corrected. Over the next 3 days on correspondence between myself, the supervisor at CARid and Lloyds I received an email telling me that Lloyds has had an issue with this year and make of mats and they didn't know how to fix the problem so they just threw their hands in the air and gave up. Lloyds gets an F for thin cheap mats that don't fit or fasten properly and for the unwillingness to try to repair the situation. CARid also gets an F as I received another email telling me my only recourse was a full refund if I sent a picture of the mats cut in half! CARid didn't care enough about this customer enough to try and compensate me for this frustrating situation. They simply washed their hands of the issue as well. I did send a picture of the cut up mats and received a full refund within a week. But the entire transaction was wrought with problems: extremely poor customer service, ridiculously long wait times on the phone (except when you order and they take your money), poor quality merchandise that they distribute. My advice to anyone is to keep shopping for accessories for your car. Don't buy from CARid as you will only be met with indifference and poor customer service. Don't buy mats from Lloyds because if there is an issue they may not guarantee their products and also poor customer service. I also cannot understand how there can be allot of 5 star customers. I also suspect that CARid has their employees or writers enter good reviews to combat all of the overwhelming negative reviews. BUYER BEWARE!

CarID still has the greatest concentration of products and ease of use website than anyone else, even Amazon, and unlike Amazon they always ship to Alaska.

However as theyve grown through the years the quality of their customer service has dropped proportionally. When I began ordering products in 2013 I received prompt and timely service and no hassle deliveries.

Now their customer service reps seem relieved to get off the line with you, disinterested in solving issues you have and will leave you on hold for ten minutes at a time.

By all means i advise everyone to stay away from this crooks. I recently placed an order of 8 items. All of them where advertised as IN STOCK and will ship in 24-48 hours. After the purchase, they immediately charged my card with the full amount of all the items in the order. That was on a Friday. Next monday morning i gave them a call to confirm everything was fine and the representative assured me that everything was in stock and would be shipped on the day. Then i heard nothing for 3 days and during those days tried to communicate with them via phone and always was on the phone ( ON HOLD) for more than 30 minutes listening to the "FUNNY GUY" until they hang up. So, no luck. Oh, i forgot to mention that i placed the order on 08/21/2015 and got an email with estimated shipping date of 08/26/2015. Then on Thursday i got email that two of my items where in backorder and the new estimated shipping date will be 10/01/2015 " MORE THAN A MONTH AFTER". Everything in my order where parts of a kit and a missing part will make that useless to me since i would be able to install it.

End of story, they waste my time and money, with false stock advertising. If i would knew that those parts where not in stock i would probably not purchased from them. Long story short. After a week of wasted time and effort trying to communicate with them i received an email stating that i should see the refund on the next 3-5 days. Let see.

Shame in you CARID. You shouldn't be in business.

Ordered mirror fr jeep per description on CARiD website. Firstly, order was delayed even though payment was taken immediately. When I finally recieved the mirror it was not as listed. Requested return authorization via the CARiD website - not received. Requested return authorization via telephone - Customer Service reps says they get back to me next week. WTH? This is the worst customer service in the industry. Seems to me like they are living on the float of customers money. Delaying shipping and delay returns while sitting on the money. Something is terribly wrong here!

I purchased a retractable sunshade for my windshield, when I got it it was not the size I wanted. So I requested a return as of today that I'm writing its been 10 days and they haven't responded to my return request yet. I have called their customer service number 4 times every time I call they say I will receive the return shipping labels by end of the day but so far I haven't received it. Will never buy from them again and do not recommend it to anyone. Always go to trusted sites. This is gonna be my first and last purchase from this website.

CARID actively encourages it's employees and paid individuals to write positive FRAUDULENT reviews! They are trying to balance out their overwhelmingly negative internet presence. TRUST the bad reviews, read them, you'll see they are legitimate. DO NOT WASTE YOUR HARD EARNED MONEY ON A DISHONEST COMPANY!