CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Called to change color of items that I ordered. Request was processed and I received my order on time and in the correct color.
Absolutely horrible. Ordered a product and waited 2 weeks to receive it and it WAS BOT EVEN CLOSE. Wrong color, wrong size, no help from customer service, had to send VIN and item # and wait 24 hours to see if they can correct THIER PROBLEM... WHAT!?
This company says they have the part you want and that they ship within 24 hours. Not true! I placed an order that they said was in stock. The ship date showed a date of 4 days later. This was fine but when that date came and went they changed the date to 3 weeks later, without an email or notice. Then when I requested a cancel it takes 2 days for it "TO BE APPROVED" (you don't have the part and never did what is to be approved) then an additional 3-5 days for the money to be returned to my account. Not a very honest way to do business in my opinion.
They are good about telling you they have a product in stock to get you money but hate to return it. I had one product that was returned for a refund and sent on a signature receive after they receive it. They didn't contact and when I call they said I would be getting a full refund. Four days later they said it was damaged and would not return my money. So at this point my out a $1000. 00 plus part. I guess it time for a lawyer which its now going to cost me three times as much. My advice is stay away from them.
Ordered headlights, but when I received them the light bulbs wouldn't fit in it, so I called to return the product. The lady told me to take my bulb holder apart and force it to fit.
I have placed a few orders and they have been right on! I had one return and the process went very smooth. Thank you and I have been recommending your sight to all my friends!
I've always had a positive buying experience with CarID.com. The products are well described and competitively priced. When you place an order you are immediately informed as to the status of your order and I've always gotten my packages on time.
I would highly recommend CarID.com to anyone looking for vehicle related purchases.
They will sell no problem but to honor warranty is a joke been waiting over 2 weeks asking me to send pictures of something that doesn't work after 7 months it's a joke just like them do yourself a favor shop somewhere else
I ordered head lights and bulbs Ultra bright and only received the head lights no bulbs which cost more then the headlights then the bulbs came in and was the wring bulbs now it seems I will never get what I paid for the people answering the phone do not help Do Not Use CarId.com for anything.
Product was very close to pictures and discription. I feel it was described very good with all options showen Web site I found to be easy to use. I don't use sites with generic pics or a pain to use. Very please with company
Ordered new strut assemblies, shocks and wiper blades for my truck. Prices on the strut assemblies were close to 75$ cheaper than competitor websites. Shipped the next day I believe and arrived to my door in about a week (across the country). Thanks again!
Fast service and great customer service when ordering rims for my car
My first (and now only) experience with this company has been quite negative. I ordered a set of AVS in-channel wind visors for my 2015 Honda CIVIC sedan and they are quite obviously the wrong fit. I know I installed them with great care and exactly per instructions, yet Support Representative is trying to convince me that I did something wrong, which is infuriating. I'm not going to bother with a return process, that I know will just add to my negative stress with this company. I'll just figure out a way to remove crap they sent me and shop around for another company. But one thing is certain: I WILL NEVER SHOP AT CARID.COM AGAIN!
I ordered a pair of 20x9 fuel kranks on December 21 I called recently I was told they were not going to ship until January 5th and should take 5 days to ship so now I have my tired waiting which were delivered 2 days after ordering and a lift on my truck I can't drive anywhere until I get the wheels in. Never order from this site. Wish I would have read some reviews before ordering
They have everything you can ever need, a very polite and knowledgeable customer service team, and they ship quick. I got my order within 3days of that standard 3-5day shipping window. Plus the quality is top notch.
This is the email conversation looking for advice
Me: While I have my entire interior on the garage floor and I am installing a Pioneer MVH-560BT head unit I thought it would be nice to use the existing steering wheel controls on my 1993 Dodge Stealth ES. Soooo, I need an interface.
What do you have that would work nicely?
CARiD: Thank you for contacting CARiD.
I am very sorry that we cannot help you. Please check the issue with the local body shop.
Thank you and have a good day!
Me: What does a body shop have to do with stereo equipment? Did you not read my message?
CARiD: Thank you for your reply! I am sorry as we cannot provide you with the answer. We need the order number to check this with the manufacturer.
Thank you and have a good day!
Me: You are an idiot. (end of conversation) These people are morons.
I refused to buy from them as they don't seem to know their $#*! from a hole in the ground.
I bought a 60" tailgate light bar from them. I got it and it worked fine. Then one day I noticed it was no longer working. The cheap little crappy piece of plastic that holds the fuse came open at some point and the fuse popped out. This is not their fault as they are not the manufacturer.
HOWEVER, I delt with them so I messaged them. I simply told them what happened and that I just need to know what size of fuse was in there so I can go to a local store and buy one. Anyone that knows anything about electrical knows you can do damage to the product or even your vehicle if you put the wrong fuse in.
The reply to me was "The manufacturer of the product tells us the fuse can not be replaced, you will need to purchase a new product". PARDON? Yes ANY fuse can be replaced, and why would I spend 100.00 to buy a new light when I can spend 2.00 (or less) and buy just the fuse?
I replied back and said I was not asking for a freebie or even for them to send me one. I just needed to know what fuse to put back in it and then I would do it myself. They replied again with "I am sorry, but the fuse can not be replaced in this product".
Well if it can not be replaced WHY then does the cheap little white holder open? And if you are going to sell parts you should know what you are selling. I asked for a manager to reply to me, someone who knows what they are talking about and I got a third message telling me that the fuse can not be replaced and to have a good day.
I will NEVER use them again.
I had written a review earlier about how this company had failed to honor the price they quoted. Here is some more information. This company didn't care to honor their emailed price quote and their customer service couldn't have cared less UNTIL I contacted the Better Business Bureau of New Jersey. After I contacted them they finally wanted to take action. You would think it would be to honor their quoted price but it was not. They said they would discount the product to try and rectify the situation after I had filed a complaint with the BBB AND returned their product. But here's the kicker, they tried to lure me in with a discount but then add shipping and handling and taxes to the product that they didn't charge me initially! STAY AWAY FROM THIS CROOKED COMPANY!
Excellent website. Easy ordering and prompt shipping.
Will definitely order again!
Deceptive photograph of product (showed a pair, shipped one), no return labels, shipping costs almost as much a product, charge for return, product did not fit. What appears to be an automated return process on the website is completely fake - it is not connected to anything. When you eventually talk to a person, there is a long run around because the product may not be in new condition and in its original packaging, and when I finally did get notice of a return authorization that would be issued, it was conditional upon Carid's supplier issuing it. So far- nothing. Obviously they are just taking and forwarding orders. I feel dumb for having bought from them -they appeared to have a replacement product I couldn't find elsewhere, but I basically threw $50 + down the drain. If there was a zero number of stars I would use it.
About the Business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products. Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats. At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jason B.,
Thank you for taking time to post this feedback. We are sorry to know, that you had such issue with the product. I will be glad to look into your order and to resolve this issue for you. Unfortunately, I was unable to find your order in our system. I kindly ask you to send me a private message with your order confirmation number.
I look forward to your reply.
Sincerely,
Consumer Relations department at CARiD.com