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  • CarHistory

CarHistory

Overview

CarHistory has a rating of 4.21 stars from 399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarHistory most frequently mention customer service. CarHistory ranks 634th among Car Buying sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • It was really easy to get the car history and it only took a few minutes.

Critical highlights

No critical highlights yet

How would you rate CarHistory?
Top Positive Review

“Great Vehicle Reports”

Tom E.
11/2/23

I was very happy with the services I got from this company when I was searching for a used car. These reports gave me a lot of information on the vehicles I was looking at and this helped me select a vehicle that had a good history. The vehicle I was initially interested in turned out to have needed some major repairs and my history on such vehicles often lead to them needing more major repairs after I obtained them. I feel they provide a great service at a very reasonable rate and recommend they be utilized for this service.

Top Critical Review

“Misleading $1 for 1 time report scam”

Gene G.
6/24/22

They appear to be offering you a 1 time report for $1. Instead you get charged $23.95, and put into a monthly subscription at $23.95. It is very sneaky and misleading. Their customer service says they are gonna cancel my subscription and refund my $23.95 in 3-5 days. I will update if they do. If they don't, I am gonna post all over the internet about this fraud. People just trying to get a 1 time report for a potential car they are buying, and instead they sneak you into a ridiculous subscription. Who in the world needs to run a ton of car reports every month for a year that it's worth $23.95/month ‍

Reviews (399)

Rating

Timeframe

Other

Reviews that mention popular keywords

car history (22)
Thumbnail of user geneg194
1 review
6 helpful votes
June 24th, 2022
Verified purchase

They appear to be offering you a 1 time report for $1. Instead you get charged $23.95, and put into a monthly subscription at $23.95. It is very sneaky and misleading. Their customer service says they are gonna cancel my subscription and refund my $23.95 in 3-5 days. I will update if they do.
If they don't, I am gonna post all over the internet about this fraud. People just trying to get a 1 time report for a potential car they are buying, and instead they sneak you into a ridiculous subscription. Who in the world needs to run a ton of car reports every month for a year that it's worth $23.95/month ‍

Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Hi Gene,

Thank you for taking the time to share how your experience with our company went. I am sorry for the mishap you have encountered during the process. I am glad to hear you were refunded but if there is anything else we can help you with please reach out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org. Thank you and have a great day.

--
Karmen
CS Manager
carhistory.us.org

Thumbnail of user brianf1536
2 reviews
4 helpful votes
June 12th, 2022

They advertise $1.00 for your initial report then $24.00 / mo. BS - They instantly charge your card $23.95!
I know this because my CC sends me notifications of every charge, instantly. So I called and complained and the guy was an Jack*** telling me that it states right next to the credit card info section that they charge you the $23.95. Again BS. I read it back to him just as it appears in the screen shot below and he said it's only a 5 cent difference. No kidding but it said the 1st report was $1. He proceeds to tell me that the $1 is a deposit. Does anyone else see "DEPOSIT" on this page? No!
In the end, this is FALSE ADVERTISING AND THUS A SCAM. By the time most people see their $23.95 charge - it's too late for a refund. STAY AWAY!

Service
Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Hello Brian,

Thank you for taking the time to share how your experience with our company went and for voicing all your concerns. I am sorry for the mishap you encountered during the process and I also apologize for the inconvenience and frustration it may have caused.

Please allow us to make this right by reaching out to one of our customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org for a full refund as well. Hope to hear from you soon.

--
Karmen
CS Manager
carhistory.us.org

Thumbnail of user michaelf1422
4 reviews
4 helpful votes
April 8th, 2022

Signed for $1 for one car report. Was very surprised when saw a charge of $23.95 on my credit card activity.
Contacted customer service and was told I must accidentally upgrade my account for $23.95. Got a refund anyway. So beware very sweet deals for $1.

Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Hi Michael,

Thank you for taking the time to share how your experience with our company went. I am sorry it was not a great one for you. I am glad to hear you were refunded. But if there is anything else we can help you with please reach out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org. Thank you and have a great day.

Karmen
CS Manager
Carhistory.us.org

Thumbnail of user tracys602
1 review
5 helpful votes
October 3rd, 2020

This website will give you a useless report with no information as well as sign you up for a subscription service without asking. Your $1 charge will suddenly be $19 every month. Stay away!

Thumbnail of user barryt151
2 reviews
1 helpful vote
April 22nd, 2022
Verified purchase

Very reasonable price, $1.00, to get basic information about a used car. I didn't notice if I inadvertently signed up for $18.95/month Volume Discount Package, which I do not want.

Value
Quality
Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Hi Barry,

Thank you for taking the time to share your experience with us and letting us know of your concern. Please contact me directly at manager@carhistory.us.org or reach out to one of
Our friendly agents 24/7 at 1-855-482-6465 so we can attempt to make this right.

I look forward to hearing from you soon.

Thank you,
Karmen
CS Manager
carhistory.us.org

Thumbnail of user teeg128
1 review
0 helpful votes
November 2nd, 2023

I was very happy with the services I got from this company when I was searching for a used car. These reports gave me a lot of information on the vehicles I was looking at and this helped me select a vehicle that had a good history. The vehicle I was initially interested in turned out to have needed some major repairs and my history on such vehicles often lead to them needing more major repairs after I obtained them. I feel they provide a great service at a very reasonable rate and recommend they be utilized for this service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Hi Tom,

We’re so happy to hear you had a great experience with us. Thanks again, and we hope to serve you again soon.

Karmen Jones
CS Manager
carhistory.us.org

Thumbnail of user paulam1303
1 review
1 helpful vote
May 2nd, 2022

Didn't realize the only way to get the name of the owner is to do the survey. Review should be optional

Service
Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Hi Paula,

Thank you for taking the time to leave us a review and voicing your suggestions. Your feedback helps us to improve our service for everyone.

Thank you, again.

-
Karmen
CS Manager
carhistory.us.org

Thumbnail of user davidw480
1 review
7 helpful votes
May 29th, 2020

This is a SCAM
This is a SCAM. They say they will charge you $1 for the report but they automatically sign you up for $18.95 per month for a whole year? It's a bait and switch... a good old fashion scam. They must get many unsuspecting people that never check their credit card statement. User Beware! These dudes are straight up crooks.

Thumbnail of user dennisb699
1 review
5 helpful votes
October 28th, 2020

You think you agree for a $1 single report, but there is hidden an $18.99 X 12 Bull$#*! plan that if you do not UNCHECK it, you get screwed! They'll agree to stop the payments. Good luck getting your $17.95 back.

Thumbnail of user erikb228
1 review
0 helpful votes
December 25th, 2020

I was skeptical at first, but for only a dollar I decided to try it. Excellent information with fast turnaround. Thanks!

Thumbnail of user stephaniew1478
1 review
0 helpful votes
April 21st, 2022

CarHistory changed my life. It lets you know what all the car has been thru before even purchasing it, saves a lot of extra work and money in the long run

Thumbnail of user tarah203
1 review
3 helpful votes
October 8th, 2020

I was charged 18.95 for a full subscription, even though I signed up for a one time report. Read the finest of all prints. They are sneaky.

Thumbnail of user davidg94
6 reviews
13 helpful votes
April 27th, 2021

Says $1 for first report but charges full monthly fee upon initial request for first report. I called number on my card to find out why it was declined. Carhistory attempted to bill $18.95 to my $10 prepaid card is why it was declined. I did see they posted a monthly renewal but I only want 1 report and was willing to cancel but not when I must request a refund. Does the first report really cost $18.95 with a full month subscription? I'd rather pay Carfax $40 than deal with misleading advertisers. Beware.

Service
Value
Thumbnail of user rudiz
6 reviews
0 helpful votes
February 2nd, 2024

Recently I have applied to this company because I needed a new car. My old one has broken down and mechanics told me that it would be better to acquire a new one and my old one has to be sold. It was very tough for me to say goodbye to my wheels, but I understood that it's life and there is always something that we don't really like. I thought that it would be better to take out a loan and buy a new car. Guys from this company helped me in everything and I successfully bought a new car. It was so unusual to me to drive a new car but I'm really thankful to them.

Thumbnail of user mjp12
1 review
8 helpful votes
February 27th, 2018

I was charged $1.00 and $18.95 for a generic report. I will cancel that card and report this as scam.

Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Hello MJ

I apologize for the experience you had. We strive to maintain an A+ rating with the Better Business Bureau and have them review and approve all our billing disclosures for accuracy and clarity. My goal is to ensure that you and every single customer has an exceptional experience using our services. If you have not been refunded already, please contact me personally to receive a full refund for all of your charges at manager@carhistory.us.org

Best Regards,

Karmen
Manager
Carhistory.us.org

Thumbnail of user alberts274
1 review
0 helpful votes
December 2nd, 2020

I'm not seeing some of the information I was looking for... maybe I need to study it some more... like the different owners... service records... etc

Thumbnail of user mandyl208
1 review
0 helpful votes
March 27th, 2022

This site has helped us decide to pursue this truck we've looked at. We were skeptical, but less so now.

Tip for consumers:
Look up vehicles on here before purchasing.

Products used:
Vin car report

Value
Quality
Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Hi Mandy,

Thank you so much for taking the time to leave us a 5-star rating, it's much appreciated! We are glad that it helped in your decision-making.

Karmen Jones
CS Manager
carhistory.us.org

Thumbnail of user ebenezera21
1 review
1 helpful vote
August 24th, 2022

They are scammers, they scammed me of 15$ I will never forgive nor forget this. They are wicked people. Their reviews are paid for... Not actual people... Run from them. I think it was 20

Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Hello Ebenezer,

Thank you for taking the time to share how your experience and bringing this to our attention. I apologize for all the trouble and inconvenience this has caused you. It is never our intention to make anyone feel this way, so please know that we take your feedback very seriously and will be looking into this issue during your purchase of our service.

We will be happy to provide a full refund and we will guarantee that you will be able to receive it. Please do not hesitate to reach out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org so that one of our representatives can discuss the details.

Hope to hear from you soon.

--
Karmen
CS Manager
carhistory.us.org

Thumbnail of user bobbier14
1 review
1 helpful vote
March 22nd, 2018

I wanted to find out about a used car I'm thinking of buying. I wanted to know if it had been in any accidents mainly.

Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Hello Bobbie

I appreciate you taking the time to point out the areas you had concerning your purchase. My goal is to ensure every customer has a good experience, please contact me personally to receive a full refund: manager@carhistory.us.org

Thank you

Karmen
Manager
Carhistory.us.org

Thumbnail of user robertw3972
1 review
0 helpful votes
April 28th, 2022

It seems to be a very accurate report and should help when I trade my car, I cannot find any discrepancies. Your charge is very reasonable. Thank you.

Service
Thumbnail of user donaldg38
1 review
6 helpful votes
July 5th, 2017
• Updated review

30 days later got another 18.95 charge from CARDATAUSA.COM which i had no dealings with. Quicker to call bank which closed card and sent me new one then to call company. All good now

Thumbnail of user karmenj
Karmen J. – CarHistory Rep

Dear Donald

I appreciate you taking the time to point out the areas you had concerning your purchase. We maintain an A+ rating with the Better Business Bureau and have them review and approve all our billing disclosures. My goal is to ensure every customer has a good experience, please contact me personally to receive a full refund: manager@carhistory.us.org

Thank you

Karmen
Manager
Carhistory.us.org

Buyer beware...
May 27th, 2017
• Previous review

Filled out form to pay the $1. Got information report. Seemed complete but can not verify unless i use other sites to verify. Checked bank. No dollar taken out, but $18.95 was.?. Having bank deny payment.

Thumbnail of user bobbieh71
1 review
0 helpful votes
December 22nd, 2020

Full report with ownership information not provided prior to review screen. I do not have 100 characters for a review.

Thumbnail of user kristopherd25
1 review
0 helpful votes
December 4th, 2020

Very helpful in chat now waiting on last tid bits and couldn't be happier. I hope to get all the info as so far ive got a lot of it right away for really cheap!

Thumbnail of user michellem2146
1 review
0 helpful votes
December 22nd, 2020

I was happy to receive my results for a vehicle I was thinking of purchasing. It was very quick & easy! The results were more detailed than what I got from the dealership! Very happy & will defiantly use this site again during my vehicle search!

Thumbnail of user teec32
1 review
3 helpful votes
September 26th, 2021

Googled RV values and this site popped up. I entered the requisite info and when asked for, my credit card info to charge for a review of the RV I was checking. It was advertised for $1 to get the info. I should have seen that as a red flag, but proceeded. Then I received a red banner advising my cc was not valid and suggested to re-enter the info…I did twice more when I got the same advice. I gave up. Within an hour my credit card was billed for $18.95 THREE TIMES! Obviously they scammed me for my card info and tried to charge it. A SCAM if ever there was one and thieve scoundrels need to be banned from advertising and prosecuted for fraud…IMHO.

Service
Value
Quality

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Thumbnail of user karmenj
Karmen J.

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4.2
399 reviews
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