• CarFlexi

CarFlexi

Overview

CarFlexi has a rating of 1.37 stars from 469 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CarFlexi most frequently mention rental company, credit card, and customer service problems. CarFlexi ranks 193rd among Car Rental sites.

  • Service
    105
  • Value
    102
  • Shipping
    59
  • Returns
    70
  • Quality
    87

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 2%
Positive
1
Neutral
0
Negative
50
42
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The car rental company refused to release the car due to him not having the credit card in his hands.
  • I asked car flexi for some refund they told me that is all my mistake...
How would you rate CarFlexi?
Top Positive Review

“Very pleased.”

Stuart M.
2/18/24

Firefly Car Rental supplied the vehicle which was immaculate and a very good price. The only drawback was the amount of time the process took in collecting the vehicle.

Top Critical Review

“Bad customer service”

Paul O.
1/17/24

Voucher No. CFF7AEF6 I made a reservation on the Carflexi website in mid-December 2023 and arrived at the car rental place. At the scene, they admitted that they did not have the reservation in their system and tried to request an explanation and refund from Carflexi. Unfortunately, there is no contact telephone number or email address on the Carflexi website; I filled out the contact form 3 times without having a resolution to this day.

Reviews (469)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (52) car flexi (42) customer service (47)
Thumbnail of user aminuddina
1 review
0 helpful votes
November 4th, 2020
Verified purchase

Initially I didnt hv confidence of Carsome selling my Jazz & TT. Their representative, Mr Tony Err display great professionalism. He did all the arrangement from A to Z, starting with the vehicle inspector.
Within 2 days after inspection, the 2 cars were sold at my target prices, without requiring me to leave the house.

Thumbnail of user sergel25
1 review
0 helpful votes
November 1st, 2020
Verified purchase

Pas de souci bon accueil rapide et efficace... retour identique

Thumbnail of user kellyp447
1 review
4 helpful votes
January 4th, 2020
Verified purchase

Found this website when searching for car hire, this site came up and was a lot more cheaper than anything we had been quoted so thought we would give it a go. Our car hire was through Europcar and was only down the road to us, on getting the car we did all the paperwork and was soon on our way. So thank you Carflex we will definitely be back to use you fir our next car hire.

Thumbnail of user purushothamk
1 review
0 helpful votes
November 2nd, 2019
Verified purchase

No issues at all with pick up, car itself or drop off.

Thumbnail of user faisalf4
1 review
0 helpful votes
November 2nd, 2019
Verified purchase

Good layout of information and quick confirmations from the supplier. Very good and hassle free website. Keep up

Thumbnail of user joaov14
1 review
0 helpful votes
October 28th, 2019
Verified purchase

Great service at a great price. Fast and a very clear and simple way to book your rental cal. I definitely recommend it.

Thumbnail of user andreiz6
1 review
0 helpful votes
October 23rd, 2019
Verified purchase

Everything was fine, the service was good, the car was also good, thank you for everything, we are satisfied

Thumbnail of user johng1777
1 review
0 helpful votes
November 2nd, 2019
Verified purchase

We collected the car at the airport but due to unforeseen circumstances we needed to return at another destination. This change was agreed and actioned seemlessly.

Thumbnail of user alexandram103
3 reviews
1 helpful vote
October 12th, 2019
Verified purchase

Booked a last minute order and got immediately confirmation for the car. Got it with no surprises at the rental desk. Definitely will use again!

Thumbnail of user mauriciom53
1 review
0 helpful votes
November 1st, 2020
Verified purchase

The car that we rented was very nice, Good price, car ready, clean an new,

Thumbnail of user davida1500
1 review
1 helpful vote
December 1st, 2019
Verified purchase

Use you all the time we travel fast and friendly. Flexo bus from airport always there for pick up and return driver friendly and helpful highly recommend.

Thumbnail of user antoniof62
1 review
0 helpful votes
October 23rd, 2019
Verified purchase

Great service and professional staff xxxxxxxxxxxxxxxxxxxxxxxxcccccccccccccccccccvvbbbbbbbbbjjuhhhhhgvghhhhhbhhhhhhhhhhjjjhvvvvvbbbbbnjjjjjnjjjjj

Thumbnail of user peters858
1 review
2 helpful votes
November 15th, 2019

The rental process at CarFlexi is easy and quick. I had an accident and their insurance company paid as soon as all the documents required were produced. As long as you pay attention to all the terms of the deal you make with CarFlexi insurance you will be fine.
However, my experience with Europcar, Australia was appalling. I will never book with them again.

Thumbnail of user lehelk
1 review
2 helpful votes
November 15th, 2019

I booked a car through Carflexi in Porto at Turisprime. I had a very new (2 months old) Nissan Micra. It was very good, I liked it. Unfortunately I had a little accident with it, there were some scratces on the car at the rental period ending, so I had to pay more than 300 EUR to Turisprime, because I didn't have an insurance by them. But when I made the contract with Carflexi, there were Full Damage Waiver and Theft Protection in it, so I hoped the will refund the money for me. So I wrote them, and after a few weeks (or 2 months) of emailing and sending officially proofs, they refunded all the money. (At least I hope, I haven't checked my bank account yet.)

Thumbnail of user rommeld1
1 review
0 helpful votes
December 4th, 2019
Verified purchase

This is my 2nd time from carflexi and I am fully satisfied. My 1st one was cancelled due to my holiday cancellation(Thomas Cook Flight). I got my refund within 3 days. My latest one has no problem at all. In total, I am very satisfied with the service.

Thumbnail of user stuartm402
1 review
0 helpful votes
February 18th, 2024

Firefly Car Rental supplied the vehicle which was immaculate and a very good price.
The only drawback was the amount of time the process took in collecting the vehicle.

Service
Value
Quality
Thumbnail of user ioannish
1 review
1 helpful vote
October 30th, 2020
Verified purchase

I needed a space wagon because of students move. The people arranged exactly what I needed, explaining very well everything about the car and procedures. It's good to feel safe in a country you never drove before. Thank you all for your assistance

Thumbnail of user valeriem387
1 review
0 helpful votes
February 2nd, 2021
Verified purchase

J ai dû annuler ma 1ère réservation, annulation facile, Service Clients réactif et efficace. Remboursement en quelques jours.
Véhicule propre, accueil Client souriant et à l'écoute.

Thumbnail of user alainj9
1 review
1 helpful vote
December 1st, 2020
Verified purchase

Rented 3x a car over the last 3 months, best deals both financial as quality of cars.

Thumbnail of user eliase13
1 review
0 helpful votes
July 12th, 2020
Verified purchase

Very nice experience and the people carflexi deals with are even better. Thank you carflexi

Thumbnail of user shafiquea1
1 review
11 helpful votes
September 2nd, 2020

Few days ago, I booked a Mitsubishi ASX car through CarFlexi to travel around Tasmania, Australia for a week in December 2020 but I had to cancel my reservations due to personal reasons. They provided me with the cheapest prices for car rental and insurance cover for theft & damage excess reduction -I saw on the internet when I booked this car.

The physical car provider is East Coast Car Rental - a reputable brand in Australia with near new cars. I had hired East Coast's car in Australia a number of times in the past.

Carflexi took a refundable deposit from me during the booking.

I have made some queries before cancellation with CarFlexi's online team based in Greece. Except the time difference between Greece and Australia, they had been always prompt in their communications. They assured me that my booking would be cancelled free of cost and I would get my deposit fully refunded (as per terms of the booking).

Upon cancellation, I found that everything they had said was unquestionably correct. I had booked the car through my pay pal account so there was a delay in getting my refund deposited to my bank -which of course was quite reasonable.

I read some negative reviews against Carflexi but I have experienced everything above my satisfaction level.

I have not driven a car booked through CarFlexi yet. But my above experiences have made Carflexi trustworthy to me like any reputable online car rental companies. I shall happily book my next car through Carflexi, if the car I shall need will be available through their website at a competitive price.

I like to specially thank Ms. Helen F of CarFlexi's Greek Customer Service team for her humble and prompt response over emails to me always. She always made me feel comfortable with CarFlexi's booking and cancellation processes.

Happily recommending CarFlexI for booking your future cars.

Thumbnail of user valeriip
1 review
0 helpful votes
March 2nd, 2020
Verified purchase

I am very pleased with the cooperation with the rental company using this service. Quickly, in a businesslike way, without any questions. Recommend. Used several times at different times and in different countries of Europe and Asia.

Thumbnail of user geoffreyl34
1 review
1 helpful vote
February 3rd, 2020
Verified purchase

Booking was simple and quick. The car we got was as expected, clean and pretty new. The whole deal was excellent value for money.

Thumbnail of user sakisp
1 review
0 helpful votes
June 10th, 2022

They gave me a bigger car, at the same price. Good services! I got all my money back from the damage I caused to the car. There was some delay but it was not because of the company.

Thumbnail of user jalala10
1 review
0 helpful votes
February 28th, 2020
Verified purchase

I am very happy with service and everything. Car was in very good condition. I get a good and New car.

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Company Representative

Thumbnail of user carf2
Car F.
Typically does not respond to reviews

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