CarFlexi has a rating of 1.37 stars from 469 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CarFlexi most frequently mention rental company, credit card, and customer service problems. CarFlexi ranks 193rd among Car Rental sites.
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Firefly Car Rental supplied the vehicle which was immaculate and a very good price. The only drawback was the amount of time the process took in collecting the vehicle.
Voucher No. CFF7AEF6 I made a reservation on the Carflexi website in mid-December 2023 and arrived at the car rental place. At the scene, they admitted that they did not have the reservation in their system and tried to request an explanation and refund from Carflexi. Unfortunately, there is no contact telephone number or email address on the Carflexi website; I filled out the contact form 3 times without having a resolution to this day.
They will show you prices that are so low to make you spend money on a deposit once you get the to the desk the real rental company will then triple your costs for you and if you refuse to rent they will keep the deposit. SCAM STAY AWAY
I rented a car at the Casablanca airport, assuming the tank was full, as per the company's Fair Fuel Policy: tank full on pickup/ drop off. But immediately, I had to put $76 of gas into it.
Of course, I filled the tano for return, as per the policy. When I pointed out the tank was empty on pickup and I wanted a refund, they said I'd been told it was empty ( no memory of that) and my cntract--full of illegible sprawls-- indicated such.
Protracted battle ensued with parent company to get refund. Renting/ returning car with NO gas is absurd: what if I miscalculated when the car was empty and ran out of gas 2 hours before my flight home? I assume my full tank upon return was siphoned off into the employees' tanks.
Company is violating its own written contract re the full tank fuel policy. And they believed the cheating franchisee over me, the client. How many other people are caught in this scam?
They are working with different rental companies which are not all honest and reliable.
First time I booked with them all went smoothly.
Second time I booked it was Firefly. They are scammers. They are systematically fleecing the customers by adding extra costs and insurance even if a full insurance package is booked. So the final amount is way higher than the amount on indicated on the voucher. I have informed carflexi about this but they don't feel resposible.
Competitively priced for North America, but a well hidden opt-out tick box on their web page leads to unwanted and overpriced excess insurance being automatically added to your final purchase. Make sure you un-check the box if you don't want it, because cancellation leads to a long wait for a refund (they claim they'll refund with 14-30 days, but it's way past that and I'm still hassling them). Next stop the credit card company.
I booked a car online with carflexi and was then contacted some time later by carflexi to say that the deal was not available. 24hrs later they were still advertising the non existent deal. I then checked review sites as this was unprofessional service and it had made me doubt whether carflexi could be trusted.
Sitejabber.com had 35 reviews of Carflexi.com with a rating of 1.6/10.
Complaintsboard.com and Tripadvisor.com reviews of Carflexi.com were overwhelmingly very negative.
Trustpilot.com had 412 reviews of Carflexi.com with a rating of 8.2/10.
Trustpilot reviews are too good to be true, it looks like they need to review their systems otherwise no one will trust them.
Thank you to the independent review sites. It hope Trustpilot.com can upgrade its systems to become one.
The prices shown without insurance. But you have to pay it anyway. Ok, I payed. After I finished transaction, I sow in voucher whiten that I have to leave deposit 900 euro for possible damages for 4 days rent! Unbelievable! First I thought maybe in not true, but it is! I leave deposit 900 EU. This information you can not read before you finish payment!
CarFlexi.com is checking the market continuously to be sure that the customer will get the best possible price and service for car rental around the world.
Dear Patricia D.,
Thank you for your comments.
We are an agency cooperating with car rental companies.
If you have not yet sent an e-mail to our customer service team to check further this case with our local supplier please send it to customerservice@carflexi.com and include any receipt that you might have in regards to the fuel payment.
Thank you.
Kind regards,
CarFlexi.com