CarePatrol

Jena Kloepfel has been above and beyond our expectations. We had no idea on how to help our parents live a well deserved last segment of their life. She started with helping us even know what mom and dad could afford. They are both in the same facility with different levels of care. Just knowing they are being in a safe place is more than we can imagine. She followed up with us to make sure all is good. Her heart is truly In her job. Thanks Jena

My mother was admitted to the hospital (NY) a number of weeks ago. Her treatment team connected us to Rich Curry to help us begin exploring appropriate assisted living communities. I spoke to him and provided clear information of her resources and insurance. He went to meet her at the hospital and planned to contact us with the communities he thought would be a good fit. The hospital discharged her with the understanding that we were now connected to a community resource that could assist us. Well he never reached out again and did not respond to multiple outreach efforts. We are essentially alone trying to navigate all this. I informed the hospital staff and they were very disappointed Rich did not follow through. I really hope the hospital thinks twice before using his "services" in the future when discharge planning for vulnerable elders. I took some time to research Care Patrol and it appears it's a franchise that makes commission with communities they have contracts with. I can only assume my mother isn't their ideal money making client. He could have just said that rather than acting like he could help us and leading the hospital to believe their referral to him was a valid part of discharge planning. Very sad indeed. Do better McCarePatrol. See the screenshots… no answer.