CarePatrol

CarePatrol was recommended to me by a home health agency in Toledo, OH. The facility in which my father was placed represents the worst of the bad stereotypes that you hear about such places. When I reached out to this CarePatrol advisor after my father's multiple falls and the facility's blatant disregard of HIPAA regulations, she simply stopped responding to me. I even wrote a lengthy letter of complaint to the franchise headquarters about my experiences. The letter came back as UNDELIVERABLE. The email on the franchise website sends you to a webpage. I filled out the form on the website asking for contact information for headquarters and heard nothing (though the system confirmed receipt of my message). This company is unethical and turns a blind eye to elder abuse while profiting from it! Despicable!

I used them to help place me in a nursing home. The home they found me was just great. But then yesterday I took a call from the guy named kevin he told me he was coming to take pictures of me and other people at the place Ian at. I grabbed the owners because he scared me. They never got a bill from carepatrol but he was from billing. They told me they were sorry but that shouldn't of been up to the nursing home.

Went with the recommendation of Care Patrol for my Mom and after 3 weeks she was covered in bruises. Talked to both the residence owner and the Care Patrol rep and was assured that this was not normal. I monitored for the next couple of days and the abuse continued and actually GOT WORSE. Care Patrol's only concern was their commission - I would NEVER recommend them to anyone. Their only concern is how much money they can make off of you or your loved one and not about the type of treatment or care your loved one will receive.

My opinon concerning Care Patrol is very low I was dealing with Sarah and she violated my privacy by giving out my medical information to a business my realator who is selling my Condo no/relative or written agreement to represent as health care Represenative Fudicary only.

I am a disabled veteran who was an inpatient at the VA hospital when I was introduced to Capital District care patrol. Furst these people have nom business working with the VA hospital. I needed a safe place to live and that is all I wanted. Care Patrol told me Diamond Ridge was excellent so I spent what little money I had to move in. First I was out over a 1000.00 when capital care patrol told me i would not need to pay rent at my current apartment. He was wrong and I got stuck paying over 1000 that I did not have and should not have had to pay if care patrol knew what it was doing. On top of that I was touched inappropriately by another male member, the bus for transport was unregister, uninspected and uninsured for over 8 months. The food which is supposed to be included in rent in inedible causing me to have another 600 a month food bill. There were full grown (2) pit bulls living in one of the apartments. This is an over 55 community with people in walker with pit bulls running around and they never go outside to do their business. I was loied to by care patrol and I had to leave that unlivable situation and am now in living in a hotel because care patrol destroys lives.

Care Patrol was recommended to me by my mother's rehab. My sister and I went on several tours of communities that would not accept my mother do to her behavior. It was an absolute waste of our time, we toured 4 communities fell in love OVER AND OVER again only to be told, SORRY we cannot take them. It was horrible. They need to do better jobs of screening their communities and if they can handle residents or not. Their commission is based on which community you move into, the higher price, the more they get paid. Unfortunate, just wanted to let everyone know.

At first I thought it would be helpful but noooo--- they only bring you to homes they get paid from --- lies saying the assisted living places she took me to has experience with what my mom needs help with but they don't! Better to call and visit places yourself.

They claim they work for the client for FREE, the problem is nobody works for free. They get paid by the facilities that sign contracts with them. So when they tell the client that they are going to find the best facility for their mom or dad, what they mean is they are going to find the best facility out of the ones they have contracts with and probably the ones that pay them the most money. The reps are commission only so why would they take the client to a facility that does not pay them. Plus they are very sneaky on how they try and get facilities to sign contracts with them. If you want a company to fairly represent you in finding a place for your family member than find a senior advisor that actually charges money, they will work for you and find whats best for you and your family not what is best for them.

People take the time to research the internet companies. The actual owner who is selling these franchises is on a 20 year probation!

Below is the actual order laid down by the FTC in 2012 re: Care Patrol. The last page states that the order is in effect until 2032. So c. J. seems to be correct in their review.

https://www.ftc.gov/sites/default/files/documents/cases/2012/12/*******carepatroldo.pdf

Update Written 5/30/16:
If "We fully participated with them and received NO fines or punitive damages at all", please post that documentation from the FTC her at Sit Jabber so that your business is shown in a better light because the last item posted at the www.FTC.gov website is the Dec. 12,2012 Complaint lodged against Care Patrol by the FTC.

See: https://www.ftc.gov/enforcement/cases-proceedings/112-3155/carepatrol-inc