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CareCreditReviews 845

1.4
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CareCredit Reviews Summary

The company has garnered a predominantly negative reputation, with numerous customers expressing dissatisfaction with high interest rates, unexpected fee structures, and poor communication regarding account management. Many reviews highlight frustrations related to customer service, citing unhelpful representatives and unresolved disputes. While some customers appreciate the convenience of financing options for healthcare expenses, these benefits are overshadowed by concerns over predatory practices and a lack of transparency. Overall, the sentiment reflects a significant need for improvements in customer support and clearer communication regarding terms and conditions to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
217
value
201
quality
186
Illinois
1 review
3 helpful votes
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Pleasant surprise
September 15, 2018

I had read the terrible reviews of Care Credit, so when I set up automatic payments on my large dental bills and miscalculated the end of the interest free period by two months I was worried. Sure enough, with just two months to go I was hit with Over $1500 in interest charges.

But I paid the balance by Check and even though the Check reached Care Credit a few days after the deadline they waived the interest charges and zeroed out my account. Very nice. I'll use them again.

Date of experience: September 14, 2018
New Jersey
2 reviews
1 helpful vote
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I am really surprised at what I am reading regarding Care Credit. I have had Care Credit for at least 10 years. I always paid my balance off before the promotional deadline. They have saved me many times on vet bills, and medical bills. For my dogs dental work, they extended my time which is based on what your balance is... for example, if your bill is under a certain amount- for example, $800, they will give you six months 0 interest to pay it off. If it is over a thousand, which my dog's dental was, (which is what my vet charges everyone for dental work), then they give you 2 years with 0 interest to pay it off. I have no complaints against them. The service provider always tells me my limit and how much time I have to pay it. I call Care Credit and never have a problem getting through either. I was even a month late from the promotional date, and they allowed me to be extended with 0 interest. Yes, I got a call about a Mastercard, but I just told them I did not want it. I have no problems with Care Credit at all, and from my experience, they do not jack up any pricejust because you use their card... they haven't for me anyway. I also have excellent credit. Thank You CC, you saved me a lot in interest.

Date of experience: September 12, 2018
Illinois
1 review
3 helpful votes
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Worst company ever.
September 9, 2018

Only got the card because a vet visit which i was told would cost around 2 grand. Was told about care credit (set up from the beginning). I applied for card was approved for the amount needed to cover service. Decided to get 2nd opinion from another vet. The other vet told me about how the companies that accept care credit jack up the rates to make profit for them and care credit. I used this vet which only cost me 300, which i paid out of pocket. When i finally received card in the mail, limit was only 500, instead of the original 2000. They just recently ran my credit(without approval) dropped my limit to 250 and a couple. More points off my credit score.
Find a different vet or try and borrow money from someone you know.
DO NOT GET THIS CARD. IT WILL ONLY CAUSE YOU HEADACHES.

Date of experience: September 9, 2018
Washington
1 review
3 helpful votes
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They will report you to credit agencies even with zero balance if you have. 50 in interest not paid due to check being in the mail with correct amount for that time line, but you accrued interest during those 5 days...

Date of experience: September 6, 2018
Massachusetts
1 review
4 helpful votes
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Liars
August 31, 2018

Charged a 2000. Dentist bill made substantial monthly payments had a 451. Balance left charged me 424. Deferred interest if you dont pay bill within a certain period of time you get charged all the interest in the end liars and frauds cancelled my card scam operation

Date of experience: August 31, 2018
Texas
1 review
4 helpful votes
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Taken Advantage
August 29, 2018

I had dental problems. I am from a foreign country. I needed $7000 to pay for dental work. The Dentist talked me into using Care Credit. The receptionist explained the interest-free program of 0%. However, she failed to mention that after one year, if the money was not paid in full, my interest rate would go from 0% to 26.99%. I've paid close to $3,000 over a period of a year and a half and still owe $6,251.21. What a rip off! Don't use them. Go to a credit union and borrow the money.

Date of experience: August 29, 2018
Arizona
1 review
3 helpful votes
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Predatory fraud
August 23, 2018

I used $2000 of credit to hospitalize our dog (parvovirus infection). The minimum payments were dwarfed by the fees. When I did not pay fast enough they closed my account and sent a $3500 balance to a debt collection firm. I pay my mortgage faithfully, paid an entire car loan without a single missed payment, pay home insurance, car insurance, and paid off my reatail credit... all that work to build my credit and this terrible company destroyed it. After several attemptes to request correction of negative credit reports, they refused. If you know ANY business who does business with these folks, ask them to stop or threaten to boycott.

Date of experience: August 23, 2018
California
1 review
2 helpful votes
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A total Racket!
August 20, 2018

This is a scam operation. It's a super predatory and CRASHES your credit score the moment you apply. For $5k credit line (that we're not even going to use now) our credit score dropped from 800 to 714. Read all the other reviews... there all speak the true (except the 5-star ones that are obviously constructed by the company).

Date of experience: August 20, 2018
California
1 review
3 helpful votes
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Fraudulent
August 20, 2018

Most fraudulent credit card I have ever owned. They require a large monthly payment or you pay 27% interest. Their statement never tells you the amount to pay to avoid the interest charge.

Date of experience: August 20, 2018
Arizona
1 review
3 helpful votes
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Money grubbing crooks
August 15, 2018

Had 450 balance from 1100! Family became homeless, I contacted local office that was hard to get a hold of and not to mention the hangups during transfers in 2016, August 9,2018 i received mail of garnish ment to be done 2 times for 450.
Heartless i just had hysterectomy and out on medical. I absolutely agree with all reviews and at the end of month will be done with these crooks and that's putting it nicely

Date of experience: August 15, 2018
Tennessee
1 review
1 helpful vote
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If unable to pay off during the promotional period, they add the accrued interest. That is understandable I guess. You know when you sign up. BUT what you don't realize is that with an interest rate of 26.99% on a $822.00 balance the interest is $18.00 a month. Sure it's my stupidity for getting the card but it is still ridiculous!

Date of experience: August 14, 2018
Tennessee
1 review
3 helpful votes
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I called to get my account number. The first guy hung up on me. The second time I called the girl told me they don't release that information over the phone. She said I had to wait 7-10 days when my card came in the mail. I set the account up onsite at the provider and I did not screen shot my approval with the account number. I needed to get a credit for services provided when I picked up my dog from the provider. The provider couldn't find me in their system. Terrible. This was clearly a mistake.

Date of experience: August 13, 2018
Massachusetts
1 review
4 helpful votes
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They suck
August 10, 2018

If you have a dispute over charges they dont care Do not get this card. It cost me 3,000 for work the dentist did not complete

Date of experience: August 10, 2018
Florida
1 review
3 helpful votes
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ZERO STAR!
August 8, 2018

I regret getting this card. Im almost paying off my braces until emergency came up. I only have 6 months to pay off the new (charges to my account= DEFFERED) so now that promotional is over, im paying a heavy int charge.

DO NOT GET THEM!

Date of experience: August 8, 2018
California
1 review
4 helpful votes
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Rip-off
August 4, 2018

The dentist offices that accept Care Credit have told me they must raise their fees to the patients as certain costs get passed along to them. In turn, they pass it to us... I don't quite understand it but I've been told that by 3 dentists now... then when the "interest free" time period runs out and you haven't paid the balance off, the interest charges become phenomenal. It's actually more cost effective to just put dental charges on my revolving credit card! This card is only beneficial if you can find a dentist that won't pass the extra charges they say they incurr off to you and if you really can pay off within the 6 month period.

Date of experience: August 4, 2018
Florida
1 review
3 helpful votes
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Its a dumpster fire
July 30, 2018

It is awful is a understatement. Its a hot mess & no one knows anything. This company should be ashamed. They cheat & lie not just about you but the drs office too. Drs need to stop using them

Date of experience: July 30, 2018
Pennsylvania
2 reviews
2 helpful votes
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They are the worst I find myself having to call them at least 6xs a Year they are very rude they speak over you and tell you what your doing wrong they suggest to my 81 year old grandma should use the app to make her payments so I show her how to use it now shes never late with a bill but yet every few months the app just dont work for payment no where on the pop up message does it state to contact a 800 number so my Grandma starts trying to use the internet and takes 2 days before finding a contact number reminder shes 81 and just learning how donise a computer and cel phone anyways they girl tells her its not their fault she dont know what to do when shes only doing what they suggested to her she use to send a check I really wish I would have read the reviews ego read telling her about this half $#*! company

Date of experience: July 27, 2018
Massachusetts
1 review
5 helpful votes
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Dont get this card
July 25, 2018

I had a Care Credit card that I could only use for medical purchases and it was great. The company sent me a new card that was also a MasterCard so that I could "use" it for other purchases. I say "use" because it would never process through. I tried it at my Dr. Office, Dentist and Vet and each time it would never go through and I would have to use another card. I also tried to "use" it for gas and other purchases and the same thing would happen. I opened a ticket and after a month of "research" I was told to have my Dr's and Vet to process it as a regular Care Credit charge rather than a Master Card. So my Vet tried to process a charge again and it would not process and when she followed instructions the help she received was sub par, her words. So I called to go back to the regular charge and was told that was not possible. I asked to speak to a supervisor and when asked why explained that it made no sense that I couldnt change back to the plain card. At this point the rep got snippy which made me snippy and I ended up cancelling this card and I will not go back to this bank or card.

Date of experience: July 25, 2018
California
1 review
5 helpful votes
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I'm so upset with you people one day late they take late fee out of your account. My money order was late two times by one day because of holiday mail service. One day late. They couldn't wait to get the late fees. Say they couldn't take off second late fees because I had one taken off months ago for late hoilday no mail delivery service. It late because if mail service 4 of July no mail delivery. It's not about the money it's about the the greed of this company. Can't wait to payoff.

Date of experience: July 23, 2018
Arizona
1 review
6 helpful votes
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I have a care credit card with 2 amounts on it. One is promotional, one is non promotional. I called every time I made a payment, requesting the payment go to the non promotional balance first so I wouldn't have to pay interest. Wouldn't you know they did the exact opposite so they could tack on tons of interest. Then, they told me it will take 30 days to fix!

Date of experience: July 17, 2018

About the Business

Discover the healthcare financing credit card from CareCredit. Learn about financing for procedures like LASIK, cosmetic surgery, dental, & more.


carecredit.com
Founded in 1987
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