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Care.com has a rating of 2.09 stars from 11,663 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Care.com most frequently mention credit card, customer service, and background check problems. Care.com ranks 19th among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 15 days
So far our experience of finding a full-time nanny has been pretty good. However, a few months ago I was looking for a night nanny/doula, and your search parameters, in particular around availability, were not helpful.
Care.com has a completely predatory billing system. I signed up with them and unwittingly paid for 12 months of services I did not use. Companies with similar subscription models often will rebate unused time, when they can see a profile is not used or an ad is not placed. Instead I got a totally uncaring email from care.com saying we say we are a subscription too bad so sad. You simply don't care, and your customer service response is disappointing. $600 down the drain.
Would be nice to know the listed providers had a background check/vetted previously and that attached to their profile.
Too early in the process to give you 5 stars, but I like what I see so far.
I'm finding what i need to, but things keep defaulting to me looking for childcare, not a house cleaner
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008093 when you message.
It didn't take my Apple Pay & I feel deceived that the price has an additional charge fir background checks when it's advertised under the original price.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005377 with your message.
I signed up several years ago to be a caregiver, then when I wanted to hire a caregiver I could not do both using the same email address. Frustrating that I had to make create another email address just to be able to use other services such as hiring a caregiver instead of being a caregiver. Without paying for a Premium subscription, I could not even contact you. Actually, I did send several emails, but they were not responded to. Otherwise, my experience with Care.com has been good.
Hi Kelly,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006489 with your message.
This app compares to others provides useful references and tools that are easily accessible. Unfortunately, everything is at add cost al-carte
Easy to use. But you did not offer the choice of seeking help for an adult child. That resulted in the caregivers all being interested in working with seniors. My son is 34 years old.
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013275 when you message.
Love the searches. Wish background checks weren't behind a paywall, and were not an additional expense on top of Premium subscription.
It is OK but a little confusing. A quick tutorial of the basics would be helpful (like, "here's how to post a job & hire someone" or "here's how payment works", etc.).
I also couldn't log into my account today, but clearing my browser cache fixed it. I haven't had this happen on any website for years, so I'm a little surprised. A point about on the FAQ or on the login page about this would be helpful.
Simple enough, except for all the ways they try to get more money out of you with the add-on's.
Hi Sharon, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
So far our experience of finding a full-time nanny has been pretty good. However, a few months ago I was looking for a night nanny/doula, and your search parameters, in particular around availability, were not helpful.
Hi Alex,
Thank you for your feedback. I'm glad to hear you have had success using the site.
I wish people would respond a bit quicker when someone is in a bind, but I don't believe that's Cares responsibility maybe just let people who really use this as a job to take full advantage of the platform for someone seeking help this isn't nonchalant.
Hi Amanda, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I just signed up asking for some help to get my house in order. So basically I'm just rating the app and easy of filling out requirements.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006290 when you message.
I like the site, but you are not sure what you are getting until after you pay for it. I think your caregivers may provide just what we need soon (transportation and care on short trips around the area) and long term maybe more care giving services. I need to search more on how to contact these folks with basic or do I have to upgrade to premium... not real clear.
Hi Woody, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009345 with your message.
It would be nice when creating a job that you have the choice (check box option) to post it across different section, instead of posting multiple jobs (e.g. Three jobs in my case). Just a thought. Have a great day!
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Thank you,
Care.com Member Care Team
My daughter found your site, easy to navigate, tough to find help like this we'll see how it pans out.
Hi Scott, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Well having issues with the app it won't save my info but I haven't used it long enough to really form an opinion yet
Thanks for the review and feedback! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010041 when you message.
Just joined as a new member. Will possibly have better rating once I begin the selection of a caregiver for my elderly parent.
Hello Tanya, Thank you for the 4 star review.
First time user of Care.com. So far seems good. The payment page and where to enter promo code was not clear until I clicked the submit button.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
Posting and searching caregivers seems pretty straight forward. Don't like that it's hard to find how pricing works and what all packages/points entail before you even pay for them.
Hello Crystal, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
So far, so good! Seems like quality people and pretty user friendly. You could better explain the process up front.
Should be an initial option for disability care bc I'm neither a child nor a senior. Thankfully, the user-friendliness of the site got me past that discouragement when I found later it included younger age groups.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004344 when you message.
Would like to see some of the 'add-on's available free for a 90 day time period. I'm more likely to add them if I find out that I use those features.
Hi Kay, We appreciate your review. We'll be sure to share your feedback with our management team.
You seem to have duplicates with the same picture so we are concerned but hoping for the best and a safe experiencer
Hi Angela, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008390 when you message.
I didn't realize everything would cost so much. Help really is expensive nowadays. Why should we have to pay for help finding care? And then the add-ons should come with the subscription. It already costs an arm and a leg.
Hello Jasmine, I am sorry for your frustration. We'll be sure to share your feedback with our management team.
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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Hello Antonio, All Caregiver are required to have a background check run called Carecheck. We completely understand your concerns over online safety. Please check out our Safety Center at care.com/safety to get more info on our screening process and other tools and resources to keep you safe.