Care.comReviews 12,031

I had filled out a few care.com applications in my area months ago. I did not hear anything, until about 3 weeks ago when I had 2 people getting ahold of me through text messages and emails, saying they want a caregiver, but to avoid us both paying anymore fees for the sight they wanted to work something out, from outside the website. DO NOT BELIEVE THAT, ITS A SCAM! I knew that it was, but I proceeded to talk with the person to see what they had to say to me. The phone number is a text only phone, because she is "hearing impaired" and can only communicate through text and email. Yeah right! I wrote an email back to her saying I was interested in the job, and BAM! Within 1 day of not even knowing who I was or seeing me face to face, I WAS HIRED! And not only hired, but she is sending me a check for 3500$ In ADVANCE to pay for hearing aids to her mother and advanced pay to show she was serious about hiring me. It's all a bunch of crap, "her" cell phone is in MA, the check is from a fake bank in TN, and it was sent from a fake company in NY. I let her send the check because I was curious to see the horrible fake check job that was being sent to me. It's bad. Like people think we are not going to look these places and addresses up? It's horrible through this sight! If someone emails you and tells you that you're hired and sends you a check! It's a scam! Do not cash that check, it will be your butt in the end paying back real money, for fake money!

It's an expensive service to find a caregiver. I've yet to find a caregiver through care.com after 3 attempts as a member. I'll never use this service again. No shows, no communication, I've tried hiring 4 different care.com members and not a single one was reliable.

Within minutes of my first experience with Care.com I was already angered by blatantly dishonest business practices. I would not recommend this company to anyone.

I have applied to well over a 150 Dog Walking jobs with no response. I have a background check with many happy customers. I do have references. I have also applied for Senior Care giver jobs and I have been scamed. I have received threating emails as well as text messages. I believe they do not want you to speak on the telephone with possible customers. I had the 20.00 a month plan no difference over the free plan. You can not list your phone number or web site. You never receive a response back. What a scam website!

I had to give one star other wise I couldn't submit my profile. No star from me.
You can apply for many jobs on Care.com and get nothing.
Even when I payed once I had no responds to any of my applications.
I also tried to write to clients about my friends who need jobs through my
Profile of course it didn't work and my profile was terminated for that.
For over 5 years I had only one job contacting and it wasn't even a dissent
Job, only payed $10 a hour.
It is a whole deal to set up a profile on the site.
I've applied for many jobs, especially this past month in NJ and NY and nothing.
They are too many caregivers on the site anyway.
Word of mouth, hanging flyers, getting connections through hospitals and nursing home privately works better.
Yeah, the site is overcrowded. Too many caregivers, too many liners who don't want to pay the right price and too many unnecessary rules.

My experience with care.com is extremely frustrating! Tons of things wrong in the design of the site, and with the coding. And I do mean "tons". More than once I found my car ownership changed from "YES" to "NO". My bio has been changed numerous times - one time the top half and bottom third was missing. They literally changed the wording of my bio! AND THEIR CHANGES ARE GRAMMATICALLY INCORRECT which makes me look stupid. If a person wants to setup 2 profiles, one for babysitting, another for housekeeping, each with a different JOB SCHEDULE - it can NOT be done. Care.com only give ONE job schedule regardless of how many jobs you want to do. It takes forever to get referrals approved and displayed on my profile. There are so many things wrong, I could go on and on.

Care.com will continue to charge your credit card monthly even if you only sign up for one month. There is no monthly bill, so there is no way of tracking the charges unless you notice it on your monthly bank statements. It took me over 6 months to notice I was being charged. Not worth the money.

I am very disappointed in care.com. While I did find a baby sitter, their customer service and charging tactics were not worth the trouble. I signed up for one month and found a caregiver quickly and they proceeded to continue to charge my credit card month after month after month without ever sending an email, statement, or anything notifying me of charges taken on my credit card. Any other company on auto pay, sends statements telling me I am about to be charged. I filed a dispute and the are refusing to refund my money even though I never agreed to these charges or used the website after the first month. Very frustrated...

A child put my name and email address into their site after seeing their commercial on TV. Now, I cant find anyway to stop getting emails from them. VERY ANNOYING. Makes them seem like a scam of some kind.

This company is worthless. I am extremely qualified to be a caregiver in my area. With few sitters available, pickings are slim. I have applied for over 20 jobs and gotten 0 (zero) responses.

What I have gotten is individuals who are trying to scam me. All claim to have gotten my phone number for my profile (not possible). They are all from out of state and the context from their texts indicate a lack of English grammar. I agreed to meet the first one, just to see if she would show up (she did not). I had checked her out and ask too many questions she couldn't answer. Especially the request for my SS number to "set up payroll". I told the next THREE to contact me only through the website and not use my phone any further for communication. Of course non did. Nor did they have profiles on Care.com.

I contacted Care.com each time and stated my concerns about scammers and questioned if there were other complaints. Care.com have never answered any of my emails on the matter.

I now question the legitimacy of the site and too wonder if they have sold my information.

Be aware... Very aware.

They trap you into needed to do a trial to see any information. Then they take money off your card with out your permission I had to cancel that card. They have no way of communicating with anyone regarding your charges.

Bad and deceptive business practices. Automatic subscription extensions.

Care.com employs unethical and illegal business practices. They use a "Bait and switch" marketing model, advertising a one-month Premium Membership that they then use to continue to bill your credit card without your knowledge.

In response to care.com's comments: Care.com is WELL AWARE that their "disclosure" is difficult if not impossible to find. If it was so clear, then there would not be hundreds if not thousands of complaints about unethical billing practices! If you were SO SINCERE about your apology, you would notify your "clients" EVERY SINGLE TIME you billed them, which you DO NOT DO. Other companies have no issue doing that; I pay Adobe, the Times, etc. monthly and I know it's happening because THEY REVEAL IT by supplying a receipt. Your practices ARE DECEPTIVE and fraudulent AND YOU WELL KNOW IT. Shame on you.

DON'T EVER USE THIS SITE. MY DAUGTHER GOT SCAMMED WITH THE MOVING INTO THE AREA LETTER AND NEED YOU CASH SOME CHECKS TO PAY MOVING PEOPLE AND GET CAR. THIS SITE NEEDS TO BE REMOVED FROM THE INTERNET AS YOU CAN SEE FROM MOST REVIEWS, IT HAS MORE SCAMMERS THAN LEGIT PEOPLE.
JUST GET A JOB THE OLD FASHIONED WAY.

I have been with them for over five years now and have worked for four families who found me on here. It's hard to find work in the field of Caregiving and I am thankful finding this site and for helping the families find me. I am not sure why there are so many negative reviews but my experience has been a good one.

Should add a "0" star rating. Website is so horribly designed and organized it is impossible to review profiles. 'Favorites' disappear, search reloads from the beginning after you've reviewed 100s of profiles (most clicked "hide" or "x"ed out-- for being completely unsuitable) and there they are again so all your reviewing is down the crapper. So annoying after 2 hours I cancelled the day I joined. If they can't run a reliable website for their own business, how good could their candidates be? Answer: I got 1 response to a friendly flexible job descrip-- from a candidate who could only work at times I specifically said wouldn't work. So Completely Useless.