Care.comReviews 12,031

Our company tried to use Care.com to find good employees for our cleaning company, but we were very disappointed with our membership because we weren't be able to contact with candidates. They didn't reply to us back, and we couldn't find anybody for our company. We tried to cancel our membership in one month, but a manager refused to do so because we signed up for 3 months membership, and have to do 2 more payments because they don't have option to cancel it. It is unacceptable!

Just yesterday I received an email from them stating that my profile as a nanny was deleted for suspicious reasons that care.com is not obligated to tell. I reached out to them and complained as I was a paying customer and they said " We do not have to tell you why we deleted your profile- we refunded you and it is irreversible." WHAT? Sorry? You can just delete my profile and my services as a nanny because there was suspicious activity because I was using my care.com while OVERSEAS. THEY DELETED ME BECAUSE I AM OVERSEAS? And used my account? Excuse me? Worst company ever!

After 3 month membership of not finding anyone, I was relieved my membership was up.
However, that was not the case, membership automatically renews... can anyone say money making proposition... This is horrendous, its bascially preying on elders... Not only was this disappointing but after calling main Care. Com #, transferred to 1-877 # which states to call back another day, then when finally getting to a number where voicemail picked up. Mail box was full. I find Care.com not patient or caregiver centric... they should be ashamed

I was tricked into signing up for this site while being desperate to find childcare. They essentially prey on peoples needs with false advertising and spurious statistics. I was told there were over 1,854 suitable carers in my area, but after I subscribed and looked there were only about 5 and none of them had checked into the site for over 3 months. If this was not on the internet and subject to usual trading controls it would be shut down. It seems that the general view is this site is rubbish, so the fact they are still up makes me conclude this is actually a scam site.

Never found anyone good to help with my childcare so I went to the site and cancelled my membership, or so I thought. I just realized today after almost a year they have continued to bill my cc every month and I haven't heard a peep from them. How about an email "thank you for your payment" "thanks for being a valued customer" or something? Would that be too much to ask? I guess then people would realize they were still being billed after they cancelled and they wouldn't be able to scam them out of money for doing nothing anymore. Good luck trying to find a phone number or email to get in touch with anyone over there. Shady, shady, shady!

WARNING - I just wanted to check the site out, but it will hardly let you view anything without a paying membership. How do I know I want to buy it if I can't see it? I started to post a job to get an idea of how the process works, what options an employer could specify, etc. I hit the "Save and Continue" button thinking I would finish it in the morning - but guess what? That "Save and Continue" actually posts your job! NOWHERE does it state that fact or even give you a chance to knowingly review your job post before it goes live. Then overnight I got email replying to my "job posting", which was incomplete and inaccurate, and that I did not know I had posted (I was so surprised, I even went back and double checked this!). Then you cannot reply to anyone without paying at least $40. Very misleading. I deleted my post. If care.com was really on the up and up, they would offer at least a very short trial period (even just a day or two) so you could see what you are buying. I don't have $40 to blow on something that has already "tricked" me once and may not even work for my situation.

I signed up for Care and used it successfully. About 2 years later I went to find a new sitter as the other moved away. I attempted to log in and could not. The message said I must call. I called and was told that I was sent an email 2 years ago that let me know I had x number of days to respond to something that had come up in "my background" check and since I did not respond my membership was cancelled. I asked what it would take to rectify the situation and they responded that nothing could be done. The cancellation was for life. I asked what kind of background check had been done since I know that I did not provide enough of any kind information for a thorough, complete and proper background check. They said that they use your name and birthday. I have several issues with this, one it is not a correct way of doing a background check, two, they relied on a single email to ask for clarification about an issue that was not obtained correctly and three, they provide no way for a resolution of an ill gotten information. If this is the way they operate then I am not sure I would trust the "background checks" they perform on the care givers. I really question the integrity and decisions of this business.

Even when you sign up for ONE MONTH they will continue to charge you. What's the point of having a 1 month subscription option?! And good luck finding a phone number to call or a "member care" option. Apparently they don't screen any of their providers bc my inbox was filled with responses that were ads for a different babysitting company. Go figure!

Parents looking for caregivers do not give enough information in their ads, pertaining to requirements/needs. As a potential caregiver/out of work professional looking to make some money while I continue my job search, I was jerked around on this site. One family in particular sent messages to me on care.com back and forth over several days, then a lengthy phone interview, then a lengthy in-person interview at their house. Their ad was misleading, stating they would pay a certain minimum and they would require a certain minimum of hours. In person, these parents asked the pay I expected, I stated their minimum, to which they replied that would only be possible if the caretaking was shared with additional children from their neighborhood friends. They then asked my required hours, which again I stated anything around their minimum and upwards would be fine. They then told me it would very rarely be that MANY hours, and told me it would stem from a significantly lower amount of hours, up to their original minimum. I was very turned off when I left these people's house due to their dishonesty. To make matters worse (and this is no fault of the site, but plays to the true character of these parents), they failed to mention, that they lived at the top of a mountain outlook, which had a steep, winding, barely-single-lane-gravel-road leading up to it for about a half mile. It had iced the night before so my car nearly slid off the road on a curve, and their entire gravel driveway was a sheet of ice, not exaggerating. As careful as I was, I still slipped while walking into their house, and slipped again (thankfully not falling down either time) walking back out to my car. No effort was made to warn me prior, or prevent injury (i. E. no salt). It may be the nature of this site that enables dishonest people to take advantage of ambitious and good-hearted people who need to make some extra money to get through these tough economic times, and I want no more part of it. I'm very disappointed in this site.

We have used Care.com on several occasions and have hired several people from the site. This last time we used it we signed up for a one month membership. Not a three months or year membership, but one month. Because I only wanted a single month of service. I ended up paying for much much more. Why even offer differing terms of service if you are going to continue to bill until customers explicitly cancel? I am surprised a class action has not been filed for this. I like the service, but that auto renewal is fraudulent. Other online services have much more ethical and user friendly renewal policies.

Be careful of auto renew. It is a scam. You sign up for a XX amount of time membership and expect it to expire at that time but they extend it and keep charging you.

I was registered on the site and started receiving texts saying they received my information on care.com requesting my information and resume. They also claimed to be hard of hearing and refused to speak to me on the phone. The same situation as a precious reviewer. I actually told them I knew it was a scam and that I wasnt intestersted and they keep texting me from now 10 different numbers. I alerted Care.com to this and they did nothing to protect me or my information. They are not a responsible business. Caregivers should look elsewhere unless they would like to be harassed.

Like many others, I signed up for a one-month subscription and just realized I have been being charged for additional months. They are preying on moms who, like me, were probably in a weak moment and feeling a little desperate. Disgusting. Am disputing the charge.

I have been using Care.com for about 4-5 years now. I would look to be employed as a part time babysitter during the school year (oh yes, I teach as well), and I would look for full time employment during the summer. Care.com provided me the opportunity to work for a number of WONDERFUL families. However, now that the site seems to have more publicity, I am constantly text messaged by scammers (almost daily). I always ignore and delete, but once, someone was persistent and INSISTED I give them an answer for their "employment opportunity." They didn't even give me job details and just kept text messaging me! And from what I remember 4 years ago, my email was never VISIBLE to people unless we sent messages back and forth through Care.com's "secure" site. The worst part is even though I deal with daily electronic harassment, I still come back... Until today. I went to update my profile information only to receive an alert stating that they couldn't "approve" my profile updates (I changed my age and added work from last summer). They suggested I PROOFREAD before posting and post a video. I'm sorry, I do not feel comfortable posting a video of myself on a website that is full of scammers. One look on Care.com's search for nannies and you see girls posting selfies in their mirrors. What is this site REALLY being used for? One thing I also had a hard time getting around was putting my past employer's EMAIL ADDRESS. That is NOT my information to share with a site that is obviously selling people's information. If this is why my profile is not approved, that is incredibly ridiculous. If you are an actual educator looking for part time babysitting or summer nannying, GO ELSEWHERE. You would have better luck posting on Craigslist or starting a Facebook page...

I enrolled and did indeed get people who said they wanted to work for me. I hired 1 that I found and she seemed dependable and honest. What I got was some one who lied and and was just going to leave me hanging.
Don't believe everything you read.
I was looking for pet care and the person I hired even worked for a animal hospital as the kennel manager.