CardPool

Received two gift cards, both with a ZERO balance! Customer service sucks, this is a scam! Stay far away from Cardpool.

Purchase a bad gift card that didnt work. Contacted multiple times about the issue and they blame the customer. They will say you gave the information out or your computer or phone is hacked. Buyer beware as youre giving your money away if this happens to you

This company use to be really reliable but they have done a compete 180 turn and are now miserable to deal with.

They dont reply to email or calls for weeks at a time, wont update and orders, no customer service. If they ever pay out it will be the incorrect amount and then wont reply to and contact for another month or so while you try to correct the situation.

DO NOT sell your giftcard here or buy a giftcard. It will be a complete waste of time and effort.

If I could rate 0... I would. A friend told me about cardpool so I was excited to buy my first two giftcards to buy items remaining on my baby registries. After 3 days of not receiving my email giftcard orders, I emailed the support team. I received a response that their risk team had decided not to honor the sale and that I'd get a refund. No reason or anything. I was appalled. So now I can't buy giftcards fRon them? It makes no sense. Gave them all my contact details and valid payment. Unbelievable. Worst service ever!

6 months ago I posted a Google Play card for sale. For 6 months the status was "pending". I sent at least 3 emails to their non existent customer service group to find out what was going on but never got a response from anyone. Now I find out that they have cancelled the listing with no notice or explanation.

How do I cancel my account? I don't even want them to have my information anymore.

'Scam-sold cards with zero balance'. Customer service sucks, no refunds. Their 1 year guarantee just a junk. Now, I have to deal with my bank. What a waste of time. Stay far away from them.

I wish I didn't have to put any stars this experience has been complete bull$#*!. I sent off my gift card & opted for a check in the middle of October due to their "kiosk" not working at multiple locations spread far & in between might I add, now it's damn near December & NO CHECK. 10 business days my a** don't use this bull$#*! if you're wanting real & quick results.

This site sold me a giftcard with a $0 balance on it. When I contacted them, they sent a cropped screenshot, showing that $0 balance. They claimed I had used the card already. I went to the restaurant's site and put in my info and sent them the SAME screenshot, this time not cropped. That revealed that the card that had been sold to me weeks ago had not been used in 6 months, but somehow had a balance of $0. They never responded, but they sure did steal my money.
DO NOT use this site! It is a scam!
I am reporting them to the FTC and anywhere else that investigated cybercrime and fraud.

I used Cardpool to buy discounted gift cards for a while with little problem. Then I noticed that deliveries of e-gift cards took longer than usual. That was followed by the company sending bad links and then their system went completely done, disabling everyone from accessing their gift card links.

Ultimately what followed was them sending out fake codes. After repeated attempts to contact them by email and social media, I filed a dispute with my credit card. They replied falsely stating there was evidence that I used the card yet they failed to provide any of that evidence and also failed to sign or even name the person who answered the credit card dispute.The retailer has no information on the gift card code because it is a fake code.

I eventually filed a report with the Texas Attorney General (their processing center is located in TX) and the FBI. Everyone should not waste their time with the BBB. The BBB is an intermediary--they only push papers between parties. If anyone wants enforcement and to get their money back, they need to contact law enforcement. Wire fraud is a federal crime, punishable up to 30 years in prison.

There are multiple complaints with the BBB and Twitter. They have an F rating.

I sold them ThnkGeek gift card and was supposed to get an amazon card back instantly. Never got one. Attempted to email many times and called the support line. Talked to a shady operator who started that this was the retail Dept. Good thing this was only 25$. I ended up spending it. If they charge me I will report it to the fraud department associated with my credit card.

If there's one thing that makes me mad: taking my money and not delivering product. I'm a long time customer who's just about "had it" with this site. Very slow delivery of my cards, then broken links to pull them up. WTH? I'm beginning to wonder if this company is solvent, with service like this. SMH If I don't get resolution soon, I'll dispute the credit card charge. I'm done!

The gift card you buy is probably sold to someone else as well. I had 4 occasions where i bought gift cards and the funds became zero several weeks/months later. Luckily i was able to get my money back. However, i had a 100$ dillard's gift card that i purchased oct 2019 and was not able to use it in a timely manner due to the pandemic/ shutdown that occurred. I am 30 days past their 12months guarantee period and they won't help me nor extend their guarantee period due to this unforeseen situation.

Every kiosk in the area is down due to car pool maintenance It has been over eight hours... When you call the 800 number they provided each machine they say We don't know when it will be on and we suggest you go to cash into check I told him every cashing the check was closed because it was after 6 PM They had no update information for three hours that I have been trying

Am experiencing the same problem as others have listed. Sold them a gift card and have been waiting for almost a month to receive my check. Have emailed 5 times and have not received any information. Account says still in review. Seems that I will never receive my money and am disappointed and disgusted that a company can get away with non payments. My advice is to stay far away from Cardpool.

This company appears to be a scam. I sent them gift cards to sell but they just took the cards and left me high-and-dry. My order #: ******* has been listed "In Review" for over a month. I have tried to contact their customer service multiple times without any response. I have sold cards on CardKangaroo and ClipKard with no problems. I don't want anyone to get ripped off like I have so I'm posting a review to let you know -- this company has zero customer service and you will most likely get ripped off of your money.

Been trying to use their service for many months. 9 times out of 10, I get canceled orders or they take weeks to fulfill & or cancel. When they cancel, they are not at liberty to tell you why. Many of these discount gift card companies do this routine & early on I made the mistake of using credit union bank that holds your money 12 days when order is cancelled. Really way too much B. S. to do a simple transaction. I'm real, my money is real, my desire to exchange is real, so you must be the B. S. factor in this equation.

I sent my card to them and it took months to hear back, only for them to return my card to me. I checked my balance when i got it, the full balance was in it, checked again four months later and my balance is $0.00. They're thieves!

I attempted to sell a gift card to Cardpool. After several days in review, they declined the transaction. I kept the card, figuring I'd use it eventually. Several months later, I tried to use the card only to find out that it had a zero balance. Customer service for the store told me the money was spent online using the card number and PIN. The card was in my possession the entire time, so the only way it could have been compromised is through Cardpool.

I sold 3 gift cards to them, and it took over 2 months to get my money, and one of the cards is still stuck in their "processing" system. Their customer service is terrible, so don't even think of using them.

On April 14,2019 i sold a $50.00 Bed, Bath & Beyond gift card to this company. I was told I would be sent a check for $37.50. Transaction #*******. I never received the check. I called and e-mailed numerous times, receiving only the standard, pre-programmed response (several days, blah, blah, blah...) On. June 28th i finally got a response asking for more info (the trans #), which I sent. Since then, no further response and no check. The gift card was zeroed out and BB&B said they could do nothing to help me.

I use discount gift cards all the time, so I know what to expect. When i use other sites... such as Raise and GiftCardZen ( I recommend both of these companies) I get the online cards emailed to me literally within seconds. Yesterday morning (36 hours ago) I ordered a card from CardPool that I really needed yesterday. I've followed up twice and still do not have the card. Avoid CardPool!

Recently placed my first order with them and after 3 days of getting nothing, I emailed them about it. The response was that the order basically couldn't go through and a refund had been issued. So being my first order placed with them not being fulfilled, I will say that It is also my last order with them.

They canceled two orders of mine ("risk management blah blah blah"), no explanation. Audacity to send me a survey on their "non" customer serice/how their on-line support was, automated reply stating they couldn't answer w/o order # (I DID). Called twice and even tho they state they will return calls, they do NOT. Awful company to deal with. I would rather pay full price for a g. C. and not go thru this AGGRAVATION.