• CarCovers

CarCovers

Overview

CarCovers has a rating of 4.35 stars from 123,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarCovers most frequently mention customer service, great product, and shopping experience. CarCovers ranks 8th among Auto Accessories sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 70.1%
Positive
68
Neutral
1
Negative
28
172
See all photos

What reviewers want you to know

Positive highlights

  • Awesome shopping experience....Very fast delivery and notifications of everything.
  • As usual easy to use Web site and the transaction went smoothly.

Critical highlights

  • I am very disappointed in the customer service at carcover.com.
How would you rate CarCovers?
Top Positive Review

“Holding off the snow”

Jamie A.
2/1/24

So far, so good. I opted NOT to put my 3000GT VR4 in storage this year (600.00) and opted to try a car cover. Not a custom glove fit, but i fits reasonably well and has elastic trim to hold it in place. I am also using the locking cable. We've already had 3 snowstorms with each one dumping 4-10 inches of snow. The snow slides right off. I've pulled the cover back and everything looks very dry underneath.

Top Critical Review

“They're 10-year warranty does not cover rips”

Coy D.
2/19/24

I purchased and Ultra guard or Ultra Shield from this company. After 5 years, the cover started to rip on the side that had been exposed to the most UV rays. When I try to make small adjustments to the cover by pulling it on that side, the fabric would rip spontaneously. Bear in mind this was the side that was always exposed to direct sunlight for three Summers. After submitting my warranty claim to carcovers.com I was informed that they do not warranty rips in their fabric.

Reviews (123,663)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (58) customer service (192) web site (52) quality product (49) light weight (22)
Thumbnail of user johng2912
2 reviews
0 helpful votes
September 21st, 2020

I just put it on for the first time. It hangs out past the back of the cab of my truck.
I hope the quality is better than the fit

Thumbnail of user charlesr1761
1 review
0 helpful votes
August 19th, 2022

Ordered a cover for a 2003 Dodge van regular roof, receiver a cover for a raised roof van. Using it any how, just a lot of extra material. I can live with it. Good material.
C. Reidy

Thumbnail of user johnw2753
1 review
2 helpful votes
May 8th, 2020

Purchased PREMIER cover for 2020 Spyder RT. Quality of cover is good however FRONT LABEL was on wrong end of cover as well as BACK LABEL. Communicated this info to company and didnt even receive communication back from them that the cover was labeled wrong and that they were pleased I caught this error in manufacturing which avoided the company having to possibly replace cover. Speaks volumes as to their customer service.

Thumbnail of user chrism2658
1 review
0 helpful votes
August 1st, 2021

Not my first car cover, but my first one from Car Covers. 2018 Ford F150, supercab, regular bed. Bought in beautiful shape, wanted protection from the Texas sun. Put in on today.
You would >think< that paying $200+ dollars would get you a cover that fits like a glove... not a wrinkled bedsheet that has too much extra material in it. And the wind straps? Sure. Too short to pull across the underbelly; got a nice leg wound from the clip flying back from the other side.
Not recommended. I give it a "3" because it's well built, but the fit is ridiculously bad. Cannot recommend.

Thumbnail of user thomasa504
Thomas A.
1 review
0 helpful votes
April 27th, 2020
Verified purchase

This cover is good all weather cover. How ever my cheaper cover actually covers the mustang better .

Thumbnail of user andrewb605
Andrew B.
1 review
1 helpful vote
October 2nd, 2019
Verified purchase

The cover did not come close to fitting my truck. I contacted customer service and they requested pictures. I sent the pictures and it has been 4 days now and not a word from customer service. I sent an email asking if they got the pictures...no response! I will call them today and if I don't receive satisfaction, I will return cover for a refund.

Thumbnail of user jasone387
1 review
1 helpful vote
January 15th, 2021

I bought two covers the premium edition for my Jaguar and the standard edition for my truck. The quality of the standard edition is great, waterproof and thick. The premium edition is Walmart quality, semi water resistant, after a rain it makes my convertible top is wet. I sent it back thinking they sent me the wrong one since the standard edition was such good quality. Much to my dismay I was sent the same semi water resistant type cover. No idea why they would consider a lesser quality cover premium and charge more. If you want a quality waterproof car cover buy the standard, save money and get a better product. As I don't have time to send it back I'll park my Jag in the garage with the premium "dust cover" and move a different car outside that already has a waterproof cover.

Thumbnail of user lynnem110
Lynne M.
1 review
0 helpful votes
December 3rd, 2019
Verified purchase

So far so good. I will wait to test the quality of materials and ease of putting cover on before I give you more stars.

Thumbnail of user kima251
KIM A.
1 review
0 helpful votes
June 14th, 2019
Verified purchase

hassle free great product info.

After receiving the cover. I liked the cover material and construction. However, the fit, side to side is very lacking. It doesn't cover the entire painted sides of the vehicle as I expected it would. Pretty silly to cover a vehicle for protection and leave portions of its side exposed. I do not have any issues with the front to back fit.

Thumbnail of user richardr3168
1 review
0 helpful votes
November 25th, 2022

If I had known they did not have outside mirror pockets, I would not have bought the cover.
Richard Rogers
Your Invoice #******* for Order #*******589

Tip for consumers:
CarCovers.com covers do not have outside mirror pockets. This means the cover does not hang straight.

Products used:
Car Cover

Value
Shipping
Quality
Thumbnail of user brente20
1 review
0 helpful votes
November 30th, 2018

I just wanted any Canadian ordering Car Covers.com to be aware of the slow delivery and extra cost. Order date November 12,2019. Delivery date November 24,2019. I ordered a light weight indoor car cover for $179.95 plus tax and paid an additional $25.00, "expected to cover all brokerage and handling fees." I was charged another $50.00 to pick the item up. Not impressed.

Thumbnail of user bruced549
1 review
0 helpful votes
April 19th, 2023
Verified purchase

I have purchased 4 covers from CarCovers so far but they only last a year in the Florida sun. The covers fit well and look great, but start to tear up in about a year.

Thumbnail of user steveng1087
1 review
1 helpful vote
June 6th, 2021

This cover was ordered for a 2017 Mustang. The cover does not fit as described. The mirror expansion points do not line up. Even when secured across (side to side) as built, the cover will blow off on a windy day. With ME making and adding front to back tie down it seems to work. It will protect from birds, trees and sun.
I would not purchase this again.
Price was fair for what I received.

Thumbnail of user davidw3370
1 review
1 helpful vote
January 12th, 2021
Verified purchase

Ordered a car cover Nov 11/20 for my 2018 BMW M240xi. Wasn't told until order placed that it was out of stock. Finally arrived today (Jan 12/21). What a wait! Paid an extra $25 for brokerage and handling to Canada, but I was charged an additional $9.95 for handling when I received it. The total to be paid in tax and handling was $40.15 (CDN) plus the extra $25 US that I paid Car Covers. That's about $80+ Canadian extra that I had to pay to get it to Canada. I wish Car Covers would be upfront about likely extra charges (they tend to downplay them, yet they're an additional 20%). For Canadian shoppers - maybe look for a product in Canada instead of this company. Package was poorly packaged and arrived patched by Canada Post. (Though the product happily wasn't damaged) Due to the lateness I was promised two free towels, but only one came. I do NOT recommend this business for Canadian customers.

Tip for consumers:
Great for US residents, nit for other countries

Products used:
Black satin indoor cover

Service
Value
Shipping
Quality
Thumbnail of user michellep2126
1 review
0 helpful votes
May 9th, 2022
Verified purchase

No notification that order for a 2nd car cover is on backorder…and credit card charged for unfulfilled order!

Products used:
Car covers x2

Service
Value
Shipping
Quality
Thumbnail of user donc743
1 review
1 helpful vote
April 28th, 2021

Product was average quality when received new and 'fit' okay, certainly not an exact fit but nothing to complain about. Fast forward, not even a year, this PWC/jetski cover is already deteriorating. As a jetski it is docked on the Florida Intracoastal on a floating dock and not in 'full' sun but of course does get some sun.

I Opened a warranty ticket with the company and based on all the information I have to provide and/or potentially even send them the old one, this is going to take at least 30 days to resolve and I'd have to imagine longer. I don't live in FL full-time so when I do fly down next month, I will have to gather 'more' information that they need. (more pictures than what I've provide, potentially a sku# or batch # located on tags (if they are even still legible, if not it's not mandatory). Perhaps they will replace it, remains to be seen. However, if it cannot last a year then not sure if a replacement will do much other than last the same time period.

The email response on what needs to be provided to get the warranty reviewed is lengthy and I'm sure many people try to take advantage of the product's warranty. But honestly, not even a year did this last and if I opt to send the product to them (at my expense) they will examine it and maybe (maybe not) opt to replace it. So, I would say the warrant is not as great as they advertise.

I cannot speak to their other products, but I would not recommend a PWC/Jetski cover if you plan to store it 'on the water' and 'outside' in the Florida sun. Perhaps it would do well in some other environment such as a garage with a cooling system!

Tip for consumers:
The warranty may not be as good as advertised and there are a lot of hoops to jump through

Products used:
PWC/Jetski cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryl2530
1 review
0 helpful votes
September 25th, 2021

I bought a Platinum cover for my new Hyundai Ioniq based on the tech support on the website. I received my cover quickly and initially I was quite pleased as the front and back are clearly marked for ease of putting on. Then the wind started, not gale force, not even 15 to 20 MPH, and the cover would fly off. The first time was my fault as I did not have the locking mechanism in place. Do yourself a favor and purchase a higher quality lock than what is supplied as this is cheap and is already rusting. Still, the cover came off in the winds from a thunderstorm yesterday. So now customer service has recommended the Gust Wind Straps for another 17.00 with tax. The worst part of all this is that my husband ordered a cover for his Jeep from Quadratec and it doesn't have gust wind straps or the locking mechanisms and his cover stays in place.

Products used:
Refund is only a 30 day window.

Service
Value
Shipping
Returns
Quality
Thumbnail of user skyking1223
1 review
0 helpful votes
January 6th, 2024

I purchased the best outdoor cover they offered for over $200.00. The fit is jusy okay and the elastic that wraps around the car is weak. The cable they give you to secure the cover side to side is useless. Their should be spots to secure the cover from side to side and front to back to keep the wind from lifting the cover. For the price not worth it.

Thumbnail of user shelbys43
Shelby S.
1 review
0 helpful votes
May 3rd, 2018
Verified purchase

Took me 10 minutes (exaggerating, it was probably closer to 5..) to add the cover to my cart. Kept saying "please specify the products required options" though there were no options to select. make,model,body etc. were already selected. I ended up having to reload/restart from the homepage and go through the same steps and it finally worked.

Thumbnail of user charlesr221
Charles R.
1 review
0 helpful votes
April 6th, 2018
Verified purchase

Website was great and easy until the checkout page, where I did not find where to enter my $10 off coupon. Not happy at all...

Thumbnail of user charlesp1875
1 review
0 helpful votes
January 27th, 2023
Verified purchase

IT TOOK A WHILE LONGER THAN EXPECTED. EVERYTHING IS FINE.

Thumbnail of user hankd12
Hank D.
3 reviews
1 helpful vote
April 1st, 2018
Verified purchase

Ordering is very easy and accurate. The cover is clearly not made to fit my truck. I have a Toyota Tacoma 4 door with a 6' bed. The cover appears to be made for a full size truck like a GMC or Ford, it's huge.

Thumbnail of user williamd199
William D.
4 reviews
0 helpful votes
May 10th, 2018
Verified purchase

Some people could not answer my questions, the one that did took a fairly long time to get the answer.

Thumbnail of user drewd44
1 review
1 helpful vote
August 1st, 2018

If you do not get a "custom fit", you are getting a "universal fit". My wife has a Firebird and the fit in the front and rear is excessive and it looks ridiculous. There is also no way it stays on in a breezy situation W/O using the "optional" straps front and rear. My wife doesn't have the patients for that and I wouldn't really either.
Materials: Very good, Workmanship: Seems to be very good. Guaranteed fit:? Not unless they're talking about a square block the same length and width of your vehicle. Customer Service: For me it was very slow. There was an immediate acknowledgement of my email, but I had to keep contacting them to get a resolution. They ended up offering a percentage off to keep the cover. Do the math, $20 to return it out of your pocket, 20% restocking if there is Any dirt on it. You have to try it on the car so if your tires have Anything on them, it's going to get dirty. Not a repeat buyer.

Thumbnail of user charlesb373
Charles B.
1 review
0 helpful votes
April 3rd, 2018
Verified purchase

Wanted to ship to address different from my billing address but not offered and card could not be approved using the desired shipping address. Had to ship to my billing address.

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Thumbnail of user jonathanv42
Jonathan V.
Typically does not respond to reviews

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