• CarCover

CarCover

Overview

CarCover has a rating of 3.04 stars from 49,358 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarCover most frequently mention customer service, shopping experience, and lifetime warranty. CarCover ranks 17th among Auto Accessories sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 8%
Positive
2
Neutral
0
Negative
23
139
See all photos

What reviewers want you to know

Positive highlights

  • when cover arrives, I can better decide on shopping experience and whether I would recommend your service
  • easy to maneuver web site, fair competitive prices.

Critical highlights

  • Never called back.customer service could not help me, i had to guess.
How would you rate CarCover?
Top Positive Review

“Trailer cover”

A J.
11/18/23

This is the first of several covers for my 1964 Terry trailer that hasn't sagged on the roof causing rain puddles after the first rain. The fit is excellent. Communications with customer service has always been prompt and courteous in regards to my needs.

Top Critical Review

“Worst company I have ever dealt with.”

Michael I.
1/15/24

Orderd my car cover bought the best cover they had not even close to fitting Sent pic.4 times to there so called warrenty dept no response what so ever. Have you noticed the is 1 letter difference between a company that is a very good company I have ordered from in the past and this rip off outfit I accidentally ordered from.dont waste your time or money on there crap. Use the extra s and deal with someone reputable. Good luck

Reviews (49,358)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (87) customer service (174) web site (50) coupon code (53)
Thumbnail of user michaeli1047
1 review
2 helpful votes
January 15th, 2024

Orderd my car cover bought the best cover they had not even close to fitting Sent pic.4 times to there so called warrenty dept no response what so ever. Have you noticed the is 1 letter difference between a company that is a very good company I have ordered from in the past and this rip off outfit I accidentally ordered from.dont waste your time or money on there crap. Use the extra s and deal with someone reputable. Good luck

Products used:
Carcovers

Service
Value
Shipping
Quality
Thumbnail of user travisc448
1 review
0 helpful votes
March 6th, 2024

A cover I purchased from this company failed in less than a year. They refused to the money. Instead, they wanted to charge me an additional $30, and send me a new cover. Why would I agree to buy a substandard product (again) that failed me once? I would not recommend utilizing this company. Find a company that has a better product, and stands behind their merchandise.

Thumbnail of user terrym236
Terry M.
1 review
0 helpful votes
April 25th, 2020
Verified purchase

I ordered 2 car covers for our car and received them in a timely manner. The fit our cars well. I especially like the metal chord and lock that allows me to lock cover onto car. Great product.

Thumbnail of user jasoni5
1 review
0 helpful votes
July 23rd, 2020
Verified purchase

I found your site to be confusing. Too many choices bunched together and had to wade through a lot to make my decision.

Thumbnail of user bryans1196
1 review
0 helpful votes
January 1st, 2024

I ordered a car cover from CarCover for my 2023 Dodge Challenger. I received it early in the year this year and put it away until I was ready to use it for Winter storage. I installed it a few days ago. It didn't fit the length and was over a foot from reaching the bottom of the car. I reached out to CarCover and they offered me a $20 refund for my trouble. They won't be ripping me off again!

Products used:
None yet

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammyp229
Tammy P.
1 review
0 helpful votes
March 26th, 2020
Verified purchase

Found what I needed quickly. Car may have to be parked outside soon so want to protect my investment

Thumbnail of user aj269
1 review
0 helpful votes
November 18th, 2023

This is the first of several covers for my 1964 Terry trailer that hasn't sagged on the roof causing rain puddles after the first rain. The fit is excellent. Communications with customer service has always been prompt and courteous in regards to my needs.

Products used:
Trailer cover

Service
Value
Shipping
Quality
Thumbnail of user tonyp298
Tony P.
1 review
0 helpful votes
March 24th, 2020
Verified purchase

I am just hoping your claim to a tight fit for my new 2020 Toyota Highlander will do what you say. It is a new design and I can only hope at this time you guys are up to spead on the changes.

Thumbnail of user daves757
Dave S.
1 review
0 helpful votes
December 18th, 2019
Verified purchase

excellent web page, easy to locate product. Packed in shipping box very well.
Can't comment on product as it is a gift!

Thumbnail of user roberta223
Robert A.
1 review
0 helpful votes
November 20th, 2019
Verified purchase

Not happy with the fit, too big and loose. Not happy there were no mirror pockets. Not happy there was no 'front' markings on the cover. I do like the quality of the cover. I do like the 2 straps that go under the car.

Thumbnail of user danielr996
Daniel R.
1 review
0 helpful votes
April 14th, 2020
Verified purchase

Called for ordering help/question and was told to order by make and that your company they would do the research. Older truck and trying to verify length before order. Will see when it arrives.

Thumbnail of user melissaa114
Melissa A.
7 reviews
0 helpful votes
December 16th, 2019
Verified purchase

Would be great if you could have some measurement guidance for campers on your site. Otherwise easy experience.

Thumbnail of user catherinec1608
1 review
0 helpful votes
January 10th, 2024

Absolutely horrible customer service. I spent several days trying to resolve an issue with them and they just kept arguing that they were right and I was wrong. They called me to try to resolve the issue and they wouldn't even let me talk. They just kept interrupting me. I have owned a web based business for 25 years and would never treat customers this way. I simply asked for the company to collect a product that they sent in error and replace it with the right product. Instead of making things right, they blamed me for selecting the wrong size, when their website clearly states the size in the title and what they sent does not fit. I wouldn't have minded the error if they just would have helped me fix it, but they are unwilling. What I would say is that when you purchase from this company, make sure you have the right size or you're stuck with it.

Products used:
5th wheel cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveh2055
Steve H.
1 review
0 helpful votes
May 30th, 2020
Verified purchase

Good Website construct and specific search product shown... Installation instructions are not helpful it says look for "FRONT" either stamped or sewn on cover...(had a paper tag with UHD on it and the customer service rep said that is the front. The black straps had no instructions and were not mentioned although common sense would indicate they go under the car to secure the cover. The antenna patch has no purpose for my Toyota 2020 Camry LE because it has a roof fin not a rod antenna and as such should not be included for a cover supposedly for a 2020 Camry LE

Thumbnail of user samuelm264
samuel m.
1 review
1 helpful vote
April 14th, 2020
Verified purchase

Cover does not have a good band around the bottom. Very loose fitting.im afraid the wind is going to blow off without me strapping it down with what little strap is on the cover.

Thumbnail of user charlesw478
CHARLES W.
1 review
0 helpful votes
December 15th, 2019
Verified purchase

I really like the service I got, but I haven't been able to put the cover my car yet. Because of constant rain..

Thumbnail of user frederickf139
1 review
2 helpful votes
February 28th, 2023
Verified purchase

Several photos were sent to carcover.com. They agreed a replacement was appropriate. They unfortunately referenced another website that determines shipping prices. carcover.com assigned the responsibility of the shipping cost to their provider (I suppose). $150 was paid under the assumption that a new cover would be mailed (no charge) when needed. carcover.com does NOT operate this way, but other companies do. Don't choose carcover.com.

Thumbnail of user laurae915
1 review
1 helpful vote
April 15th, 2022
Verified purchase

This company sucks! I ordered my cover on Monday, paid for expedited shipping so I'd have it by Friday. The liars told me they ship from California or NY when I'm fact they ship from Canada. Today is Friday, April 15 and the package is sitting at FedEx in Memphis, waiting to clear customs. I called customer service and spoke to a supervisor who told me to call back on Tuesday because they're not in the office today or Monday.

Thumbnail of user tanyab147
Tanya B.
1 review
0 helpful votes
December 27th, 2019
Verified purchase

Quick and easy but I didn't see a place to put promo code, and it was a Christmas present so we havent used it yet

Thumbnail of user barbarav243
Barbara V.
1 review
0 helpful votes
May 31st, 2020
Verified purchase

my experience is just in using the site. i will have a better opinion once i receive the product and can feel the quality. i hope that it's easy to put on the SUV

Thumbnail of user abrahaml34
Abraham L.
1 review
0 helpful votes
March 24th, 2020
Verified purchase

It took three contacts to receive information about the shipment. No EMail about anything until afterthe third contact.The shipment did not take place in the advertised time. Even after contacting your location on the third time, it was not shipped until the next day.

Thumbnail of user kens404
ken s.
1 review
0 helpful votes
December 21st, 2019
Verified purchase

well im not sure of the product as of yet were I live its been raining for 5 days strait and it says not to put the cover on when its raining and the vehicle should be dry before putting cover on so we will see when I can do that

Thumbnail of user sharont126
Sharon T.
3 reviews
0 helpful votes
March 13th, 2020
Verified purchase

I hope everything you advertise is as you say: for extreme sun, some rain, and a lifetime warranty.
sharon

Thumbnail of user rb681
1 review
3 helpful votes
January 27th, 2023
Verified purchase

BEWARE OF THIS SCAM! The covers are cheap and overpriced. I spent $100 on a cover that didn't last a month. The straps ripped off on the wind and became unusable. The material itself is worth $10 at most. I spoke to customer service and they said they'd send me a new one if I pay $30 for shipping. I promise you the cover isn't even worth that much. A complete scam. The cover I bought from Walmart is thicker and stronger for $50 bucks. A waste of money and their customer service response was short and dismissive-

Service
Value
Shipping
Returns
Quality
Thumbnail of user brucel209
Bruce L.
1 review
0 helpful votes
March 11th, 2020
Verified purchase

Web page says take another 10 percent off with coupon code md10 but there was no place on the web page to enter the coupon code???

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From the business

Car Cover - All Weather Outdoor and Indoor Waterproof Car Covers with Free Shipping and Lifetime Warranty. Call Us Today at 1-800-916-6041.

Company Representative

Thumbnail of user isaacw25
isaac w.
Typically does not respond to reviews

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3.0
49,358 reviews
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